[Cadillac Customer Service]

Re: How to HARD RESET your CUE (& trouble with the heater)

This did NOT work for my new 2014 srx. My air is blowing ice cold on drivers side and back but not passenger's side. I've sync'd to low temp settings and played around with it for about an hour trying different things including the boot instructions in this thread but nothing reset it. The boot never occurred either. I really don't want to have to drive across town to the dealership if I can fix it myself with a simple step. Anyone know how I can fix this?? Thanks so much!

Hello pinkexec,

Congratulations on your new SRX! I am sorry to hear that the hard reset did not work for you and that it seems as though you are experiencing an issue with your climate control thogh. Unfortunately I do not have any information on how to hard reset the CUE, you might what to contact our CUE Infotainment team at 855-428-3669 to see if they have a different procedure for the 2014 SRX. If you do plan on taking your vehicle to the dealership, I would be more than happy to assist you in working with the dealership to address the issue. Please feel free to send me a private message or an email to socialmedia@gm.com if you would like my assistance. Thank you very much for your time.

Gregory W.
Cadillac Customer Care

 

[greyghost04]

Re: How to HARD RESET your CUE (& trouble with the heater)

It's good to turn off you smartphone and let it reboot at least once a week. So why not the car.

 

[rlflesh]

Re: How to HARD RESET your CUE (& trouble with the heater)

this reboot procedure doesnt work on my 2013 ATS. My problem is that the radio resets have gone haywire. Some are grayed out and not usable. If I try to reset a grayed out button, it just messes up one of the other presets. Fix one, it messes up another. Anyone had this problem or know an alternative reboot procedure?

 

[pever]

Re: How to HARD RESET your CUE (& trouble with the heater)

Did you try the Return to Factory Settings option - page 7-7 ?

The Restore Radio Settings sub-option should be the least painful in terms of getting things back in order.

(It is a shame that Cody no longer posts.)

 

[RippyPartsDept]

Re: How to HARD RESET your CUE (& trouble with the heater)

cody posts some still... not a whole lot though

i thought that was because he no longer works at GM...

 

[flycaster]

Re: How to HARD RESET your CUE (& trouble with the heater)

This did NOT work for my new 2014 srx. My air is blowing ice cold on drivers side and back but not passenger's side. I've sync'd to low temp settings and played around with it for about an hour trying different things including the boot instructions in this thread but nothing reset it. The boot never occurred either. I really don't want to have to drive across town to the dealership if I can fix it myself with a simple step. Anyone know how I can fix this?? Thanks so much!

Many ATS owners have had to have a HVAC module update/replacement to fix similar problem...check it out with your dealer.

 

[Cadillac Customer Service]

Re: How to HARD RESET your CUE (& trouble with the heater)

this reboot procedure doesnt work on my 2013 ATS. My problem is that the radio resets have gone haywire. Some are grayed out and not usable. If I try to reset a grayed out button, it just messes up one of the other presets. Fix one, it messes up another. Anyone had this problem or know an alternative reboot procedure?

Hello rlfresh,

I apologize that the reboot procedure is not working in your ATS. Have you tried to reach out to our CUE Infotainment team regarding this concern?

Gregory W.
Cadillac Customer Care

 

[jdlima]

Re: How to HARD RESET your CUE (& trouble with the heater)

I have a XTS4 Platinum, CUE hard reset did not work for me. I have my voice activation both on the central stack and the steering wheel inactive and the hazard sign cannot be activated. I did manage to switch it on but had to struggle much more to switch it off. I now dread trying to switch it again.

 

[sonny3621]

Re: How to HARD RESET your CUE (& trouble with the heater)

Last night I remote started my car using the Cadillac ap for iPhone and with the On-star integration - big mistake as it locked out my heater and wouldn't allow me to turn on the heater. Apparently, this might be more common then you think as the dealer was "familiar" with this "phenomenon". To remedy the issue, and gain control of your heater controls again, you need to do a HARD RESET of the CUE. Be advised, this does NOT cause you to lose your presets or any setup; rather it is just like hitting the reset button on your computer when it freezes. Here is how to do a HARD RESET when you loose control of CUE.

1.) Open the CUE face plate (exposing the storage area) - LEAVE IT UP.

2.) Turn the car OFF

3.) Open the DRIVER's door

4.) Wait 30-60 SECONDS

CUE won't tell you that it reset. When you start he car however (and after shutting your door and lowering your face plate) you will see a yellow circle going round and round and that confirms your RESET.

After the reset your heater (or perhaps other) controls will be functioning just fine.

Hope that helps.

E

Does this method work with the XTS too as I have done what you describe multiple times and don't see a yellow circle when I start the car. My Bluetooth has decided not to pair up anymore and I thought a CUE reboot might help. Thanks.

 

[JEFF_WI]

I have a 2014 ATS and have it for about 7 weeks. My CUE system has occasionally locked [6X] but nothing has gone black. Seems to happen when in the NAV mode. I can get back to the main icon screen but then can't do anything more...totally locked out of the touch screen but the panel below the screen seems to work okay. I had it to the dealer and they were able to recreate the scenario and input the latest software however it happened again in less than 100 miles of driving. I found this link and tried the Hard reboot as discussed. It worked great.
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[chrisfoot]

I tried resetting the Cue this morning and followed the directions. I did not get the spinning boot up indicator. Do I need to walk away with the key fob? Car is a 2013 XTS. Maybe wait longer? I let it go for 90 seconds.

Thanks in advance!

 

[greyghost04]

You won't always get the spinning boot. If your problem is fixed, than it worked.

 

[eric007]

Hello,

I can't use the touchscreen to change the radio presets and the phone will not pair and I was hoping the hard reset might fix these problems. Can someone clarify the procedure for the reset?

Does the engine need to be running or just the power on before #1.

1.) Open the CUE face plate (exposing the storage area) - LEAVE IT UP.

2.) Turn the car OFF

3.) Open the DRIVER's door

4.) Wait 30-60 SECONDS

After waiting 60 seconds, I close the door, the horns beeps a few times, and I lower the faceplate and press the power button.
Do I need to start the engine or just bring up the power?

CUE won't tell you that it reset. When you start he car however (and after shutting your door and lowering your face plate) you will see a yellow circle going round and round and that confirms your RESET.


I have tried it numerous times using what I see here and I never get the spinning icon and all my problems still exist, so I must missing something. TIA.

 

[sonny3621]

I've tried it numerous times also out of curiosity and have also never seen the spinning circle. I'm not convinced that procedure actually really does anything.

 

[greyghost04]

I've tried it numerous times also out of curiosity and have also never seen the spinning circle. I'm not convinced that procedure actually really does anything.

It did fix a problem for me once, so it's better than nothing as a repair idea. I also see nothing

 

[eric007]

Hello,


I have tried it numerous times using what I see here and I never get the spinning icon and all my problems still exist, so I must missing something. TIA.

The Bluetooth is working again so maybe it did something, anyway it is being taken in next week for the software update, hopefully that should fix these issues.

 

[monsan]

Thanks so much for this information. It worked on the first try and saved me a trip to the dealership. While they were very accommodating they had never heard of this problem!

 

[CaddySrx13]

Yesterday night battery got discharged completely from charging cellphone and ipad for two hours, CUE died and the " reboot procedure" did no helped this time ( did month ago)
I bought this car in Mexico to travel safe in US & Canada, as per Cadillac website road side assistance does covers that, after hour on the phone they told me that RoadSide assistance covers, but I must pay then they will refund me, what a hassle for just jump start car!? I had Peugeot SuV while traveling in Europe and that SUV had the low voltage limit it would shut down all services to keep the little needed to get car started, SRX such expensive car does not has that feature!? I am deeply disappointment with Cadillac

 

[njacobsen]

Yesterday night battery got discharged completely from charging cellphone and ipad for two hours, CUE died and the " reboot procedure" did no helped this time ( did month ago)
I bought this car in Mexico to travel safe in US & Canada, as per Cadillac website road side assistance does covers that, after hour on the phone they told me that RoadSide assistance covers, but I must pay then they will refund me, what a hassle for just jump start car!? I had Peugeot SuV while traveling in Europe and that SUV had the low voltage limit it would shut down all services to keep the little needed to get car started, SRX such expensive car does not has that feature!? I am deeply disappointment with Cadillac

Which outlet did you use to charge your devices? The only one that is live is in the rear cargo area.

 

[NormV]

My CUE works great. Picking up the car used 2014 XTS Vsport(titled 8/13) I assume it have been updated.

It is the rear climate is locked up and won't respond. I can control it from the front but no response while setting in the rear. Will this resetting reset the rear too?