[shfawaz]

This procedure didn't work for my 2014 ATS. I have greyed out pre-sets that I can't access. Each time I press one, I get a message that the device needed is not loaded and these are Nav destinations that are greyed out and useless. FM stations are intact. I tried following these instructions verbatim. No reset. No yellow circle. No joy. This CUE system has to be the world's worst software bug. I have it in my 2013 SRX and it is worse in that one. Pure garbage. 9 months till the SRX lease is up, and unless GM has come up with something better, I'll probably look elsewhere. Dealer said he performed an update on the SRX to fix many bugs, yet the NAV voice keeps turning itself on, and the heading direction keeps reverting to NORTH instead of what I choose.

 

[sonny3621]

Personally I think this CUE reset thing is something that was made up and circulated around the internet. I see no spinning circle and I don't believe the prodecure actually accomplishes anytning other than being a placebo effect.

 

[njacobsen]

Personally I think this CUE reset thing is something that was made up and circulated around the internet. I see no spinning circle and I don't believe the prodecure actually accomplishes anytning other than being a placebo effect.

The reset fixed a problem I had with the driver side mirror restoring to the memory positions. I did not get any indication there was a reset, but the problem was fixed. This had been going on for more than six months and the dealer could not create the problem. I don't think they tried very hard because they never asked me to demonstrate. The mirror position has been correct for several days now. Before the CUE reset, the mirror would sometimes restore higher than desired and sometimes lower, very seldom in the correct position.

It is not a placebo effect but will not fix all problems. It is worth trying before a trip to the dealer.

 

[LCG]

Re: How to HARD RESET your CUE (& trouble with the heater)

any other solutions, this one is not working for me, thanks

 

[NormV]

I did this reset and it worked on the rear seat HVAC controls that were locked up when I purchased the car new.

 

[Erich_33406]

I'm having a problem with Cue Freezeing up and can't make selections of anything on the CUE system screen. I have a CUE Book that came with the car but no where in it is about a hard reset of cue. Can someone give a page reference to where this is in the Owners Manual or the extra CUE Book that comes with a New Car purchase.

 

[sonny3621]

It's not in any manual and the dealers know nothing about it. it's just something that got circulated on this forum. I don't believe it works anyway.

 

[Erich_33406]

It's not in any manual and the dealers know nothing about it. it's just something that got circulated on this forum. I don't believe it works anyway.

You are Right, the Hard Reset doesn't work. I have an appointment on Jan. 18th to look at the CUE and when I told the service rep. over the phone about the CUE freezing up he said they will Order me a New System and install it on Tue. the 19th. plus give me a new caddy to drive home in, as they will be keeping MY car over night. He didn't even say we'll see what's going on, just we'll order you a New system and over-night it. Cadillac must know there is a Big problem with their CUE.

 

[sonny3621]

The "hard reset" thing is just some kind of fake placebo that got circulated around here and has no effect on anything. Kinda funny to read about though. Truth is all the "hard reset" threads really should deleted.

 

[ccclarke]

As is customary in online forums, the reported problems outnumber the non-problems by a huge margin. (This includes the comments in the link below.) When something works fine, very few people write about it.

Before you publish your version of the "truth" and want to delete posts that don't apply to you, here's one CUE reset procedure from a reliable source:

http://gmauthority.com/blog/2015/05.../2015/05/how-to-perform-a-hard-reset-on-cadillacs-with-cue-infotainment-system/

This "placebo" works just fine on my car; I can't comment on why you are having trouble with it.

CCC

 

[sonny3621]

I don't know how "reliable" that source is but it's not a GM source and it's not affiliated with GM in any way. Go to that link and scroll down to the comments section and you'll see that it hasn't worked for anybody there either. I think if people think it has worked for them then it's nothing more than coincidence. Just my opinion.

 

[Erich_33406]

;15269193]As is customary in online forums, the reported problems outnumber the non-problems by a huge margin. (This includes the comments in the link below.) When something works fine, very few people write about it.

Before you publish your version of the "truth" and want to delete posts that don't apply to you, here's one CUE reset procedure from a reliable source:

http://gmauthority.com/blog/2015/05/how-to-perform-a-hard-reset-on-cadillacs-with-cue-infotainment-system/

This "placebo" works just fine on my car; I can't comment on why you are having trouble with it.

CCC

http://gmauthority.com/blog/2015/05/how-to-perform-a-hard-reset-on-cadillacs-with-cue-infotainment-system/

The above reset procedure is the one I followed too. I thought it was working till later on the next day when CUE froze up again. That's when I called Cadillac Support and they booked a Dealership appointment for me and gave me a Case number so they can follow up on my problem, being it is such a new car with Low miles and a previous dead Battery replacement problem they saw in the service Logs.

 

[sonny3621]

Did you get the spinning yellow circle after following the procedure's steps?

 

[NormV]

CUE reset unfroze my rear climate controls. And turned off the seat heaters that were stuck on one aide.

Active Noise Control on the XTS works great too!

 

[ccclarke]

This is the reason why I wrote "(this includes the comments in the link below.)" if you understood what I was saying. Of course I reviewed the (unanimously) negative posts below the article, which is why I brought attention to it.

"I think if people think it has worked for them then it's nothing more than coincidence. Just my opinion." You hit the nail on the head. It's just your opinion.

Once is a coincidence. Twice or more is a pattern. It can go either way on this issue.

Your mileage may vary. Why something works for me and not you, I have no idea. There are so many different firmware revisions of CUE between models due to different features, it definitely adds to confusion.

CCC

 

[sonny3621]

Show me something that's actually from GM that specifically says this is what you do to hard reset the CUE and I'll believe it. But until then I'll remain skeptical. "gmauthority.com" has no connection with GM whatsoever.

 

[ccclarke]

I just fired off a message to Chris Ecclestone @ gmauthority asking him to cite his official GM source. Hopefully, he'll get the message and I'll post his response.

CCC

 

[sonny3621]

All I know is it's not in any GM literature or manual I can find and the Service Manager at my dealership has never heard of it, and says to only believe half of what you read on this forum, which basically is true for most forums as you never know who is on the other end writing it. One guy a while back on the XTS forum claims he sustained over $2,000 in sheet metal damage by going through a puddle of water 1" deep. Remember him? Never heard back from him again on the outcome of that. The list goes on and on. Anyway, I get no spinning circle and I suspect most others don't either, hence my understandable skepticism.

 

[ccclarke]

The knowledge I've gained from this forum (especially for my CTS-V) helped immeasurably when describing common issues and TSB's the dealer didn't know existed. Sure, you'll have one and two-posting knuckleheads every now and then, but they aren't difficult to spot, and I don't get worked up over it. I frequent a lot of different types of forums and agree, you can't believe everything you read.

CCC

 

[Erich_33406]

Update on MY CUE Problem.>>>> Frozen Screen.
Just got back from Dealership with a New SRX Loaner car. Service manager looked at my Screen and started touching it and it froze up on him , so he said they would (over-night) Order me a New Touch Screen as there is NO reset for the Human Interface on the CUE screen. After I got home with the Loaner car, I called Cadillac Infotainment Customer Support group @ 1-855-250-5600 and asked them if they had a Master Reset for the Touch Screen freeze up problems, they said NO, it has a Human Interface Module that is probably gone bad and needs to be replaced. That's basically the same Info the Service Manager told me. I pressed her a little farther and she did say that If the CUE screen goes Blank while driving they would have me pull over off the road and turn off the car and open the Drivers side door for 1-2 Min.s then re-start the car and That Process would reset certain Other items But NOT the freezing CUE Screen problem. That what I was told by someone that does work for GM.

They are not aware of this Process that I described >> gmauthority.com/blog/2015/05/how-to-perform-a-hard-reset-on-cadillacs-with-cue-infotainment-system

Oh, one other thing. While I was at the dealership, I asked them to pull up my Past records and it was the 2014 ATS that Also had the CUE freeze up and it was Replaced too in my 2014 ATS. Both were Replaced before 1 year of ownership was up of both cars.