I believe '90%' of dissatisfaction issues come down to the Dealers inability to perform service- or in your case 'keep promises made'!
(PS - there have been some very 'positive posts' on this board on dealers that strive to achieve 'total satisfaction' on warranty issues- and customer ownership satisfaction).

 

Welcome to CF! Sorry to hear about the problem(s). Dealerships can be all over the place when it comes to service and customer satisfaction. At mine, when they were out of loaners, the service mgr offered to let me have his. If you can, try a different Dealership and/or call up Gm/Cadillac - more personal than an email. Best of Luck!

 

In 2022 My ‘21 XT4 was at the dealership for an aggregate of 3 weeks without a loaner. A friend in a similar situation with Cadillac made a bit of a scene and got a loaner. Me, being retired would rather a scarce loaner go to someone who had to get to work. I was a bit annoyed at having to make a $593 lease payment but only having a car for a week of that month. I believe Cadillac will give you a few bucks towards a rental under these circumstances. I’m surprised the loaner situation is still that bad. I had assumed inventory was back up by now.

 

I just picked up my 2-1/2 year old 21’ Sport from my dealer yesterday after having the same repair done under warranty.
They had it for 2 days and had no loaners available so they arranged a rental from Enterprise and picked up the tab 100%.

I have just over 50k km (30k miles) on it and the cam carrier seal leak was discovered just before Christmas when I was in for a routine oil change. It was still drivable and I just had to wait for parts to come in.

Love my Dealership, they even sent me a video of the underside of my car while it was on the lift when the leak was first discovered.

 

Yes- service like this 'pays for itself' - in repeat customers!

 

Update: Dropped the XT4 off at the Cadillac dealership on Sunday evening. We got a call late Monday afternoon they were just starting to look at it. There was also issues with the key fabs not working properly and they fixed them. On Tuesday they called me and confirmed we have the cam seal leak issue and would need the car for another 6-7 days. I asked about a loaner car again and was told they still had nothing but may be getting them next week. In the meanwhile I had to cancel a PT appointment for a pinched nerve because my wife has an appointment on the other side of town and is taking my car.

After sending an email to GM last week I have heard nothing from them at all. Not even an "email received" acknowledgement. The buyers remorse is starting to set in!

 

This is certainly not what we like to hear, Steve Ward. Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2021 Cadillac XT4. To do so, please send an email to socialmedia@gm.com with ATTN: Steve Ward/Cadillac Forums in the subject line.

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I took my 21 XT4 in for the Evap Pump Replacement last week. I was also having problems with my spare key fob not working properly. It might have been the check engine light related.
Went to pick it up, and they wanted to charge me 49$. They said the key fob was not covered under warranty. I blew a gasket. They relented and took off the labor but still charged me 14$ for 2 batteries they changed in both fobs