Hi -
My Cadillac XT4 has less than 50,000 miles and developed an oil leak. I took it to the dealership first in June. I was told it had a timing cover gasket leak. The dealership "fixed" it by changing the timing cover. This did not fix it. It has been back and forth to the dealership since then. They have replaced this cover multiple times. They have replaced the oil pan. Apparently, they cannot figure out where the leak is but can confirm it is leaking. It has been back at the dealership for 17 days now.
They do not reach out, but when I call - they always says it's still leaking and they are ordering more parts. I can see where they are driving my vehicle multiple times a day. They have put over 130 miles on my car since it has been there. I understand you need to drive the vehicle to find the leak. 76 miles in one day? Multiple hard accelerations, and hard braking? 12% of the time, over 80 mph.. Not sure but that doesn't sound like you're putting around the block, letting it run.
I'm not sure why they are driving it, if they don't have parts to fix it. I am also not sure why they can't identify the problem.
I have reached out to the dealership GM, but he does not take phone calls.
I have reached out to Cadillac, who called the dealership & regurgitated the same line from the dealership. "They have ordered more parts."
This is my second XT4, and I love it.. but honestly, at this point - I'm not sure I would buy another one.
I am at a loss, as to what to do.
Any suggestions?
My Cadillac XT4 has less than 50,000 miles and developed an oil leak. I took it to the dealership first in June. I was told it had a timing cover gasket leak. The dealership "fixed" it by changing the timing cover. This did not fix it. It has been back and forth to the dealership since then. They have replaced this cover multiple times. They have replaced the oil pan. Apparently, they cannot figure out where the leak is but can confirm it is leaking. It has been back at the dealership for 17 days now.
They do not reach out, but when I call - they always says it's still leaking and they are ordering more parts. I can see where they are driving my vehicle multiple times a day. They have put over 130 miles on my car since it has been there. I understand you need to drive the vehicle to find the leak. 76 miles in one day? Multiple hard accelerations, and hard braking? 12% of the time, over 80 mph.. Not sure but that doesn't sound like you're putting around the block, letting it run.
I'm not sure why they are driving it, if they don't have parts to fix it. I am also not sure why they can't identify the problem.
I have reached out to the dealership GM, but he does not take phone calls.
I have reached out to Cadillac, who called the dealership & regurgitated the same line from the dealership. "They have ordered more parts."
This is my second XT4, and I love it.. but honestly, at this point - I'm not sure I would buy another one.
I am at a loss, as to what to do.
Any suggestions?