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2016 AWD 2.0T LUXE, 2016 C7 TBDE vert, 2003 Avey Z66
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614 Posts
Discussion Starter #1
I took my 2011 to the local dealer for it's last oil change (4 years in service in a week or so). Drove it home that afternoon and parked in the garage, as usual. Friday morning I pop the hood and pull the dipstick to check it. No, I just had an oil/filter change it's not possible that the oil looks dirty and is 5.5 inches up the stick. Check again, smell the oil. Appears the the dealer was kind enough to make me wait nearly 2 hours for my service but didn't bother to change the oil (and filter) I'm guessing, just ad some oil. I then carefully drove the 6 miles back and let them see for themselves although I probably should not have driven the car. This was a disaster waiting to happen had I not checked. ALWAYS check after having this service done, even at your "trusted" Cadillac dealers service department.
 

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Gone; ‘09 V, ‘13 V coupe. Curr; ‘14 PG Vsport prem w/Kona interior
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6,177 Posts
What did the dealership have to say when you returned? Did they reset the oil life display?
 

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2016 AWD 2.0T LUXE, 2016 C7 TBDE vert, 2003 Avey Z66
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614 Posts
Discussion Starter #4
What did the dealership have to say when you returned? Did they reset the oil life display?
Nothing much. What could they say? When someone stands in front of you with egg dripping off their face it's extremely difficult to look at you and say "what egg, I don't see any egg". When i asked what happened he just say "We're
dealing with it". Typical. They reset the OLM the day before to 100. You expect this stuff from the "quick change" shops, not Cadillac. I have a 5 car garage with a lift so i typically do my own changes but this is part of the warranty service. BTW, the undercarrage pan had not been removed either.
 

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Gone; ‘09 V, ‘13 V coupe. Curr; ‘14 PG Vsport prem w/Kona interior
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6,177 Posts
Wow, I was hoping it was just a simple mistake by the dealership. The fact that they reset the OLM makes it look like deliberate fraud. What was the dealerships name? Put it out here to save other members from going there and being ripped off. And of course, file a complaint.
Good thing you checked behind them.
 

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SOLD - 2010 CTS4 Premium Wagon-Diamond White-Cashmere Interior
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2,930 Posts
Wow, I was hoping it was just a simple mistake by the dealership. The fact that they reset the OLM makes it look like deliberate fraud. What was the dealerships name? Put it out here to save other members from going there and being ripped off. And of course, file a complaint.
Good thing you checked behind them.
Agree with vfaniva - NAME THE DEALER!!!!
 
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Because of similar experiences I always check then I have my b.f. check everything again after I get home.
 

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2009 CTS 3.6 LY7
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285 Posts
...almost sounds like they forgot to drain it, just poured in new oil.

Big picture it seems like the car biz is fundamentally challenged by the poor reality/perception of the traditional dealer sales & service model. It's notably a problem for Cadillac and other premium brands - the 'car' itself may be top-shelf, but how about service & support?
 

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2016 AWD 2.0T LUXE, 2016 C7 TBDE vert, 2003 Avey Z66
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614 Posts
Discussion Starter #10
...almost sounds like they forgot to drain it, just poured in new oil.
Pretty hard to "forget" that you didn't drain the oil when the first thing that you have to do is remove the shroud to expose the oil pan. The shroud was never touched.

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To those that have asked to disclose the dealers name. My post is intended as a "wake up call and reminder" when having something simple done like oil changes. It is not my intent to "call out" the dealer here for what happened just to express my disappointment with what goes wrong with a simple service procedure that most people trust to dealers. I live in Fort Lauderdale so anyone who lives here knows that there is one dealer.
 

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2009 CTS 3.6 LY7
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285 Posts
...my '09 3.6 LY7 doesn't have a shroud that needs to be removed to drain the oil. Anyway, my thought was if it was really a conscious decision to rip you off, why would they pour more oil in, which as we see, would not further the scheme? Whether inept or dishonest, I agree one should 'trust but verify'. If major parts are needed, I always ask to at least see the old ones - once nailed an (ex-)brake shop for selling me new rotors I didn't need.
 

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2013 Black Diamond CTS4 Premium Coupe (sold-09 CTS4 DI Black Raven/Ebony)
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4,339 Posts
After I had my car in for the trans, I picked it up and drove home. Then drove it for a week, then went to change my own oil. I popped the hood and all the engine covers were gone. WTF? So I changed the oil and called the dealer to leave a message on Sunday. I got an answering service, no machine. Left the message and got a call on Monday. Yes, we have the covers, sorry, you can come get them anytime. Goes to show, be it forgetfulness, deceit, or just plain sloppy work, no matter what you go in for, take JJ's advice...check the work they do.
 

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2016 AWD 2.0T LUXE, 2016 C7 TBDE vert, 2003 Avey Z66
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614 Posts
Discussion Starter #13
...my '09 3.6 LY7 doesn't have a shroud that needs to be removed to drain the oil.

Anyway, my thought was if it was really a conscious decision to rip you off, why would they pour more oil in.

Whether inept or dishonest, I agree one should 'trust but verify'.
I never said anything about getting "ripped off". Read my post...it was a normal oil/filter change performed under the scheduled maintenance program the the car is delivered with (oil/filter changes for the first four years) gone totally wrong. Re: shroud...someone removed it and never put it back on. Have you owned it since new?.
 

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CTS 2008 3.6DI Sport Luxury
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1,027 Posts
This is why I never leave the car for the maintenance job. I am always next to mechanic and check his every move. In Europe we say "The highest degree of confidence is monitoring".
 

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2009 CTS 3.6 LY7
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285 Posts
You're right, bought mine used so the shroud disappeared along the way, didn't even know there was
supposed to be one! I just bought it six months ago, it's never been in the shop. I change my own
oil, can drain without jacking the vehicle, maybe that's why it was taken/left off. I see from pictures
the shroud seems to have a drainage channel at the rear edge, maybe it would drain without taking the shroud off?
 

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2010 Cadillac Premium AWD CTS
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710 Posts
After my experience with my Caddy dealer, I will never take my car to them for any kind of service. I may be paranoid but I feel like they where trying to destroy my car. Anyway for now on i will be taking my car to the Chevy dealer near my home for any service in the near future.
 

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Gone; ‘09 V, ‘13 V coupe. Curr; ‘14 PG Vsport prem w/Kona interior
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6,177 Posts
^^It's your choice to make. We've all either had bad Cadillac dealership experiences or at least heard stories.
Personally, I'd rather find another Cadillac dealership than let some person who normally changes the oil on Sonics touch my car.
 

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2011 CTS Coupe AWD Performance
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184 Posts
I would rather take my car to a Caddy or other GM dealer than go to Jimmy Lube or Midas.
 

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2002 Eldorado Biarritz
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451 Posts
There is a trend towards specialization in independent auto repair. If you look in your local area you may be surprised to find that there is a Cadillac or GM specialist near you. The dealer environment has a lot working against it if the goal is quality workmanship. From the commission and time based pay plans to shortsighted warranty pay scales to the all too common quicklube upsell everything management philosophies. Most chains and independents just won't see enough Cadillacs to know what they are doing and won't deal with enough Cadillac caliber customers to provide a good service experience (shuttles, loaners, waiting room amenities, etc). Specialists are often the best of all worlds. Give a look on Google or the search engine of your choice and you might be surprised at what you find.
 

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'14 CTS-V LongRoof; '16 ATS-V Sedan,' 04 Trailblazer 4x4; '10 CTS LongRoof gone but never forgotten
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14,183 Posts
Ed Morse Bayview Cadillac is the only dealer I know of actually in Ft. Lauderdale.
 
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