XT5 steering assist reduced / check engine light / ac fan
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How was this repaired? My 2018 is doing it now
I have a 2017 XT5 Steering Assist is reduced. When it shows up we have no air no temp gauge etc. Local Cadillac Dealership says there is no code and cant fix it. When i showed the service manager the code on the service bulletin it made very an gry and he threw me out told me not to come back. Now sometimes it will just go away and the air come back on temp gauges work etc. I live in Florida and drive once a week one way 125 miles to Moffit Cancer center and need air after chemo. Please help
2020 XT5, AWD Platinum, Garnet Metallic, 20" Ultra-Bright
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That is a terrible way to deal with a customer. A complaint like that should be taken up with the dealership owner.
Perhaps a different dealer will treat you better. Assuming you will need to pay for the repair because of vehicle age, if you challenge the service department, they will probably overcharge for whatever you get them to do.
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This is certainly not what we like to hear, okeejja. Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2017 Cadillac XT5. To do so, please send an email to [email protected] with ATTN: okeejja/Cadillac Forums in the subject line.
Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit Privacy Statement | General Motors. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
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I have the same exact issue. 2 days later everything is fine. Going to dealer tomorrow however I have an onstar report that they ran and it came up with a cooling sensor failure. Did your issue reappear?
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This is certainly not what we like to hear, Jweb. Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your vehicle. To do so, please send an email to [email protected] with ATTN: Jweb,/Cadillac Forums in the subject line.
Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit Privacy Statement. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
2020 XT5, AWD Platinum, Garnet Metallic, 20" Ultra-Bright
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I hope your experience at the dealership goes well. Let us know what they do and it the problem is resolved. Perhaps the information posted on this forum will help get a good result.
Goodness, there must be a huge batch of defective thermostat unit in the supply chain!
I do not understand why there is no recall of cars?
My 2020 XT5 67k miles has this problem. Once I turned to the dealer for repairs, but the dealer did not want to communicate, he was busy. 04 jan 2023, i was driving and got message about transmission switched to N-position, engine stopped. I don't understand how this is possible. I stopped on at intersection. It was very dangerous.
2020 XT5, AWD Platinum, Garnet Metallic, 20" Ultra-Bright
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2,761 Posts
Do you have the message displayed as in the title of this thread.
No matter your messages, your issue can probably be fixed at no cost under the Power Train Warranty. You do not have much time because that is 6 year / 70,000 miles.
Go to a dealer you can talk to and will service for you. If the previous dealer did not want to communicate, don't go back there.
Cadillac's customer service and attitude is just awful!
My car is being repaired. They didn't give me a replacement car, I take a taxi to work, spend about $50 every day.
Before Cadillac, I had Volkswagen and Kia, there is something to compare.
My car is being repaired. They didn't give me a replacement car, I take a taxi to work, spend about $50 every day.
Before Cadillac, I had Volkswagen and Kia, there is something to compare.
2020 XT5, AWD Platinum, Garnet Metallic, 20" Ultra-Bright
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Loaner vehicles are frequently not available since the vehicle shortage during the past year. The dealer I go to sold their service loaner vehicles because they could not get new from Cadillac. Occasionally they will provide a rental.
What repair work are they doing? Are they repairing under warranty?
Where do you live?
Under warranty.
Sacramento California
2020 XT5, AWD Platinum, Garnet Metallic, 20" Ultra-Bright
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2,761 Posts
Glad to hear that the repair will be paid for by Cadillac.
It is painful for everyone in this time of recovery from the Pandemic.
2020 XT5, AWD Platinum, Garnet Metallic, 20" Ultra-Bright
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GM is making the issue public as reported by GM Authority this morning. The article is about the GMC Acadia, but that is the same engine/powertrain as the XT5. The article also mentions information in Tech-Link which I will look for later today.
GM TechLink did not provide much additional information, but it did include the XT5 in the list of vehicles which may have the issue.
Perhaps there will be a Service Bulletin, but at least we have additional acknowledgement from GM we can use when talking with dealers.
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gmauthority.com
GM TechLink did not provide much additional information, but it did include the XT5 in the list of vehicles which may have the issue.
Perhaps there will be a Service Bulletin, but at least we have additional acknowledgement from GM we can use when talking with dealers.
As a reminder, it takes a long time to steer a battleship's course, so this is a big move in the right direction for GM.
It would be really good if there was some sort of statistics on what mileage range (approx) that the stat begins to act up. Certainly, would provide us with a heads up to be aware of the issue and set up our dealers (get it on the record before warranty expiration) for the eventual replacement. Gets rid of any un-necessary angst with the dealers. Just my 2cts.
It would be really good if there was some sort of statistics on what mileage range (approx) that the stat begins to act up. Certainly, would provide us with a heads up to be aware of the issue and set up our dealers (get it on the record before warranty expiration) for the eventual replacement. Gets rid of any un-necessary angst with the dealers. Just my 2cts.
There is Service Bulletin on this issue from May 2017
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