Hi
Last week I posted about the CEL warning light in my 2014 ATS 3.6 Premium . I took it last Monday to the only dealer in Saudi Arabia for 2nd maintaince and for this issue, they didn't provide me with loaner and I called on Thursday they told me that they need to replace crank shaft sensor and the part is in their other storing facility. I called today and didn't get an answer so I went to their center and they told me that the part didn't arrive and if they get it befor the end of working day it might finish the day after tomorrow I asked for complementary car they said we don't have any I told them to rent an equivalent car for me they said hell NO I picked a fight with manager and finally he told me that there is 2013 ATS with customer and his car is ready he will bring it later today and I can pick it.
Is this STANDARD OF THE WORLD SERVICE?????
I was thinking of moving up in the future in Cadillac lineup but now I have to rethink that.
Last week I posted about the CEL warning light in my 2014 ATS 3.6 Premium . I took it last Monday to the only dealer in Saudi Arabia for 2nd maintaince and for this issue, they didn't provide me with loaner and I called on Thursday they told me that they need to replace crank shaft sensor and the part is in their other storing facility. I called today and didn't get an answer so I went to their center and they told me that the part didn't arrive and if they get it befor the end of working day it might finish the day after tomorrow I asked for complementary car they said we don't have any I told them to rent an equivalent car for me they said hell NO I picked a fight with manager and finally he told me that there is 2013 ATS with customer and his car is ready he will bring it later today and I can pick it.
Is this STANDARD OF THE WORLD SERVICE?????
I was thinking of moving up in the future in Cadillac lineup but now I have to rethink that.