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2014 SRX AWD Premium, previously 2011 AWD Luxury
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Discussion Starter #1
OK, I think our SRX is trying to play tricks on us at this point :)

We remote started the car a couple of hours ago and then extended the run time once. When we went out to it, all the windows were rolled down exactly one-quarter of the way. It was snowing out, but there was barely any snow in the car, indicating they had just rolled down. I first assumed it was user error and tried to duplicate it by holding the unlock button to roll them down, then trying to interrupt them when the windows were 1/4 down. But they rolled all the way down anyway, making me think that something is actually wrong.

I'm waiting for a call back from our dealer, but does someone else have any clue what can cause all the windows to spontaneously be 1/4 of the way down?
 

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2010 SRX Luxury
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248 Posts
No idea but that happened to me afew times when I'd start the car in the garage I came out and windows were 1/4 down 1x and all the way on all 4 another. Must be some setting. I think you can program it to have windows down...not sure.
 

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2012 Cadillac SRX 2012 CTS
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33 Posts
I started my car remotely yesterday and the driver side windows both were down when I got to the car. I have remoted started dozens of times and this never happened until yesterday. Weird that this is the first time I have seen this topic on this board.
 

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SRX, 2012
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84 Posts
When my wife put her remote through the wash, all windows went down and the rear gate went up. Twice, before we found out what caused it. Let us know what dealer finds.
 

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2014 SRX AWD Premium, previously 2011 AWD Luxury
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135 Posts
Discussion Starter #5
OK, thanks for the replies, folks. The SRX is at the dealership now. How ironic that one of you would have a similar issue on the same day as us... :yawn:

I researched in the owners manual to see if I could find anything that could possibly be related to this. The only two things I could find were the "hold unlock" function that I previously mentioned, or the windows' object detection function. But neither of those quite fit either - the hold unlock function will always roll the windows down completely (they were only down 1/4 of the way) and the object detection will reverse the window's function if it detects something when someone attempts to roll one up (no one was even there, and all four windows were down). So I'm baffled for the moment.

It's somewhat relieving to once again hear that our SRX is not unique to this issue, but at the same time, it worries me that something undiagnosed like this would rear its ugly head during a blizzard or thunderstorm. We'll see if the dealer finds something, but I'm not holding my breath.
 
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Carbeck, I hope you will keep us updated on your progress. As always, please let me know if you would like any assistance working with your dealer towards a resolution! I'm available via private message, and I'll check back on this thread for your updates.

Katie
Cadillac Customer Service
 

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2014 SRX AWD Premium, previously 2011 AWD Luxury
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135 Posts
Discussion Starter #7
Well, the short story is, they found nothing. No error codes, no nothing.

:bonkers:
 
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12,778 Posts
Carbeck, I'm sorry to hear that! Is your SRX still at the dealer? Please do let me know if you would like me to document additional feedback you may have on the experience or look into your concerns further for you. Feel free to PM me anytime for further assistance!

Katie
Cadillac Customer Service
 

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2019 XT4 Sport AWD - Crystal White / Jet Black
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104 Posts
Something very similar happened to me this evening... Looks like mine is the first 2013 reported here with this issue.

I tried to remote start (using key fob, not the OnStar smartphone app) and when I got to the car it wasn't running. Instead, driver door was unlocked, driver window was 3/4 down, front passenger side window was all the way down and both rear windows were 3/4 down.

This is a very mysterious car!:suspense: Going to monitor this and if it happens again, I will be taking it to the dealer since I also have a couple of minor issues with CUE to get addressed. It is still less than 2 weeks old. Otherwise, love this vehicle!
 

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14 ATS AWD 3.6L Performance - Son of a Gun Grey Metallic
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3,074 Posts


Unknown if hitting another button on the remote cancels the windows during operation...
It shouldn't happen while trying to start the vehicle though...
 

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2019 XT4 Sport AWD - Crystal White / Jet Black
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104 Posts


Unknown if hitting another button on the remote cancels the windows during operation...
It shouldn't happen while trying to start the vehicle though...
Thanks, Captain!

Now that you pointed out... It could very well have been me pressing and holding the unlock button instead of start.:hmm:

It's funny that after this incident I searched the PDF manual for "windows" and yet missed this section completely. Oh, well... getting old I guess.:)
 

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When my wife put her remote through the wash, all windows went down and the rear gate went up. Twice, before we found out what caused it. Let us know what dealer finds.

Some people are afraid of clowns...I've always been afraid of my windows coming down while in a car wash :)
 
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12,778 Posts
Something very similar happened to me this evening... Looks like mine is the first 2013 reported here with this issue.

I tried to remote start (using key fob, not the OnStar smartphone app) and when I got to the car it wasn't running. Instead, driver door was unlocked, driver window was 3/4 down, front passenger side window was all the way down and both rear windows were 3/4 down.

This is a very mysterious car!:suspense: Going to monitor this and if it happens again, I will be taking it to the dealer since I also have a couple of minor issues with CUE to get addressed. It is still less than 2 weeks old. Otherwise, love this vehicle!
Hello vi2k13,

I am glad to hear you are loving your 2013 SRX. I am sorry you are experiencing issues with the remote start. I can give you contact information for the GM of Canada Cadillac Customer Assistance. The phone number is 1-888-446-2000. Hours: M-F 7:30 a.m.-11:30 p.m., Sat 7:30 a.m.-6:00 EST. Have a great night!

Sincerely,

Laura M.
Cadillac Customer Service
 

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2019 XT4 Sport AWD - Crystal White / Jet Black
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104 Posts
Hello vi2k13,

I am glad to hear you are loving your 2013 SRX. I am sorry you are experiencing issues with the remote start. I can give you contact information for the GM of Canada Cadillac Customer Assistance. The phone number is 1-888-446-2000. Hours: M-F 7:30 a.m.-11:30 p.m., Sat 7:30 a.m.-6:00 EST. Have a great night!

Sincerely,

Laura M.
Cadillac Customer Service
Thanks, Laura.

Like I said in my earlier post, I now believe it was my error having read Captain's post. However, I will continue to monitor it if happens again I will engage Cadillac Canada CC.
 

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2012 SRX with 9000 miles on it. My wife lowered the passenger window today (I was in the driver seat) and each time she tried to restore it to the full up position, it would reach the top and instantly head back down until it was about 3" from full open. Off to the dealer in the next few days I guess... I so want to be impressed with this Cadillac, but as nice as it looks, its beginning to scare me. Took it back to dealer a couple of weeks ago to address the rain sensor wipers going wild, the remote isn't recognized if its in my pocket (no, I'm not a dwarf) and now this.
 

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'14 SRX4 Premium silver-coast/shale-brownstone
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709 Posts
The auto up windows have a pinch guard feature. If it senses resistance, it reopens the window. Similar to an overhead door opener. I would suggest checking the window tracks. Failing that, I would guess a faulty sensor or switch.

Max
 

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2012 SRX Performance FWD
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1,599 Posts
Ken, there is a software update that is supposed to help with remote detection inside the vehicle. I would post the link but am on my phone right now. A search of this forum would turn it up.

Sent from AutoGuide.com Free App
 
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12,778 Posts
2012 SRX with 9000 miles on it. My wife lowered the passenger window today (I was in the driver seat) and each time she tried to restore it to the full up position, it would reach the top and instantly head back down until it was about 3" from full open. Off to the dealer in the next few days I guess... I so want to be impressed with this Cadillac, but as nice as it looks, its beginning to scare me. Took it back to dealer a couple of weeks ago to address the rain sensor wipers going wild, the remote isn't recognized if its in my pocket (no, I'm not a dwarf) and now this.
Hello Ken Davis,

I am sorry you are experiencing a window malfunction with your SRX. I see you are going to bring your vehicle into the dealer to see if this can be resolved. If you would like to further discuss your current situation and keep us involved throughout this process in working with the dealer, please reach out to us via private message.

Sincerely,

Laura M.
Cadillac Customer Care
 

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2010 SRX AWD Lux Collection
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11 Posts
I have been having the same problem with the passenger window on my 2010 SRX. Ken, did you ever figure out what the problem was? I now have 55k on mine and am out of warranty. Any help on this would be greatly appreciated.
 
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