I'm a carpenter by trade and as far as hammers go most people don't know the first thing about how to use one. I'm starting to think this may also be the case with CUE.
This has no bearing in my case. It doesn't mean I'm OH SO great with electronics, I'm just saying that I'm no stranger to it and it isn't my reason for bashing it.
I will admit some of my dislike is based on better implementations in other non vehicle systems, however that's not specifically the complaints that I put forward.
For instance, Google Maps and navigation is SO much better than CUE nav in almost every way. I've honestly tried to use it unbiased, but it doesn't compare.
Voice dictation is the same way with Cue, vs Google Now/Siri (yes they use a data connection for results, however it is still vastly better at it).
For instance try just saying, navigate to a place like Starbucks, Walmart, etc.. She will then ask for more info like a point of interest, intersection, etc..
Then if you say point of interest, followed by the name, most times (for me) she still doesn't get what your asking. Also yes, I wait for the beep, etc...
If I say to my phone, navigate to Walmart, Starbucks, or even an address it (more often than not) it just does so, with no real follow up.
There are also things available on lesser vehicles from GM that we don't have in Cue (remember Cadillac is the upper brand here) like the Stitcher app for example.
Let's also not forget that this system as an option is expensive! Something in the realm of $2k or so, and compare that to an iPad, phone, tablet, etc and you'd expect better.
An 800x480 screen isn't exactly revolutionary at this point, and the SDXC standard put out in 2009 isn't even officially supported.
More?..Okay.. The screen is a fingerprint magnet, and so are all the touch surfaces that you have to touch.
Absolutely no option for a folder list with music playback, it has to index your music, and that can take a LONG time if you have a lot of music.
Hard drives also aren't officially supported, and larger iPods I've been told can be very glitchy and also take a long time to index (I don't have an Apple product, but there are numerous complaints in the appropriate threads).
No support for MTP based communication for all newer android phones that have ditched traditional USB drive mounting.
Touch sensitivity towards the bottom of the screen is bad, and leads to touching the bottom button, as opposed to the slider that your trying to scroll down with (the radio button I believe is the one that gets hit accidentally).
Pull up favorites from the bottom of the screen isn't fluent at all, and is very clunky requiring you to pay complete attention while doing so.
Remember the marketing of Cue reading your text messages to you while driving?.. Absent, and uncertain when/if it will be coming. I'm told BMW and Ford have this implementation currently functioning.
I even once lost most of the info pages on my driver information cluster until the next time I restarted and they all magically came back.
Does it have potential; yes!
Am I confident that while driving it will work seamlessly and not glitch or do something odd; no.