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2009 Escalade ESV (sold), 2015i Escalade (sold)
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Discussion Starter #1
Forums are a wealth of information and this forum is no exception! Thanks to everyone who posts! Having said that I didn't listen to any of it and now I'm paying the price. Let me start by saying I'm not trolling here and I have my fire suit but I'm posting in hopes of saving someone the mental and financial stress I'm finishing up with currently.

First, and without a doubt, my 2015i Premium Black on Black Escalade is the WORST suv I have ever owned. And I assure you that is saying a LOT! I have had several Denalis in the early years following by a 2007 Escalade and a 2009 Escalade Platinum. Since then I had a Range Rover Sport (2014) Ranger Rover LWB (2014). I have had my Escalade now for about a month and have put 2000 miles on it including a 10 hour round trip from Raleigh to Atlanta. I couldn't wait to get home to sell this piece of junk. I am now happily back in a Range Rover.

Say what you want but the Escalade has not done Cadillac any favors. So here is my list:

-the shift points in the new 8 speed tranny are not right. This thing hunts for gears constantly.
-there is a "whine" that comes from the rear axle and between 74-79 mph it is unbearable.
-the aforementioned whine builds up pressure in the car and stops up my ears.
-the cruise control is not constant, I can feel an every so slight surging. I can only assume this is from the transmission hunting.
-'magnetic ride' is a joke, it doesn't feel any different.
-CUE, really how many menus do you have to go through to find something?
-For an $80k+ truck, really you still have a column shift?
-Where the heck is the bling from past Escalades? First thing I did was add OEM FULL chrome rims. $2000 down the drain right there.
-if you haven't already DON'T by the second row OEM all weather mat. Its one piece and was NOT made for the Escalade it just doesn't fit right. Really? Get WeatherTech and move on if you buy one of these things.
-Had a flat tire on my trip (my fault) but it put into full view how high that rear loading deck really is, and I'm 6'2"! If you have to put anything heavy in that "raised up, fold flat" area good luck. Brace your back.

Look I really did love my old Escalades and I hope that GM takes everyones feedback and makes a better truck in the future but it isn't the 2015 model. Wait or look elsewhere.
 

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Administrator
2002.5 F55 CORSA STS, 2014 Explorer XLT FWD
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68,438 Posts
Instead of posting this in a limited view forum, have you considered our Cadillac Customer Care forum - where GM reps get a look at complaints ?
 

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2009 escalade hybrid
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3,710 Posts
I also own a 2015i platinum and a 2013 RRS and a 2014 MB GLK350 4matic all currently and all bought new. I have 6000 miles of driving my one month old platinum and it did not give me any problems since 18 miles. If you have owned previous tahoe/yukon, you know that the 4wd system tolerances is so tight that it might give you the impression that there is a whine. I traded my bought new 2009 escalade hybrid which had the correct 4wd system the new escalade has and it had the whine when it was new and it disappeared after several miles were driven especially in 4hi, not much in 4auto or 2wd. The AWD of the previous generation escalade is very quiet because it was driving in 2wd all the time unless needed. As for the 8 speed hunting, I don't know how you drive but I did not experience it at all. I wished it hunted and downshifted like in a porsche 997 turbo S sport mode but if you're at 77mph, it doesn't downshift to 6th or 7th if you want to accelerate from 77mph to top end(112mph limited). The cruise control has ACC that is why there is surging when it senses a vehicle in front. The CUE needs some learning but after a very quick learning curve it was easy to use and very informative. it has the touchscreen of an iPad or iPhone where you can use your index finger and thumb to minimize or enlarge the screen(did you ever try it, or just resigned that you don't like it?). The texting feature is neat, you can manually control the rear A/C from the front, the weather alert settings are excellent and the GPS locator for the closest gas station works great. As for the mats, weather tech is a must. As compared to the range rover head unit/nav, I think the CUE is leaps and bounds than the FFRR. You will know it by driving in just 100miles. If you will say it is better than a MB GL, I will tell you that CUE is better than MB. I have the multimedia package in my GLK and though I have MB apps, remote phone access, etc-it is not Onstar. The air suspension of range rovers is cool but gimmicky. The MRC in touring mode still offers the best ride-SORRY!
 

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Hey, I feel your pain. While I love our 2015i Premium Escalade, it is plagued with issues that dealers either don't care about or don't know how to fix. I am dealing with some other issues not related to your issues, so I know how you feel.

I am dealing with a Cadillac corporate rep right now in Detroit to get this car fixed. It's been in the shop many times in the 4 months I have had it and it still has issues. My previous GMT-900 based Escalades didn't have any issues at all. They were rock solid and never saw the dealership except for oil changes and normal scheduled service visits.

By the way, I hate to break it to you, but GM could really care less who they "break up" with. After the 20+ years driving nothing but GM vehicles and owning dozens of new GM vehicles, they could give a crap if I left and went to a different brand. They are selling about 250K vehicles per month in the U.S. and another 300K vehicles in China PER MONTH. Do you think they really care about the individual customers. The old GM and the new GM really don't care if you leave and go to a different brand because there are millions of people out there that they are confident they can earn as customers. I am speaking from personal experience. If you have plenty of issues which is sounded like you had, you would have to take it up with them at the corporate level and it's only at that point that they will make it right. Selling your car and doing what you did, had absolutely zero effect. Just saying.
 

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2013 Porsche Boxster S, 2011 Range Rover Super Charged
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677 Posts
Forums are a wealth of information and this forum is no exception! Thanks to everyone who posts! Having said that I didn't listen to any of it and now I'm paying the price. Let me start by saying I'm not trolling here and I have my fire suit but I'm posting in hopes of saving someone the mental and financial stress I'm finishing up with currently.

First, and without a doubt, my 2015i Premium Black on Black Escalade is the WORST suv I have ever owned. And I assure you that is saying a LOT! I have had several Denalis in the early years following by a 2007 Escalade and a 2009 Escalade Platinum. Since then I had a Range Rover Sport (2014) Ranger Rover LWB (2014). I have had my Escalade now for about a month and have put 2000 miles on it including a 10 hour round trip from Raleigh to Atlanta. I couldn't wait to get home to sell this piece of junk. I am now happily back in a Range Rover.

Say what you want but the Escalade has not done Cadillac any favors. So here is my list:

-the shift points in the new 8 speed tranny are not right. This thing hunts for gears constantly.
-there is a "whine" that comes from the rear axle and between 74-79 mph it is unbearable.
-the aforementioned whine builds up pressure in the car and stops up my ears.
-the cruise control is not constant, I can feel an every so slight surging. I can only assume this is from the transmission hunting.
-'magnetic ride' is a joke, it doesn't feel any different.
-CUE, really how many menus do you have to go through to find something?
-For an $80k+ truck, really you still have a column shift?
-Where the heck is the bling from past Escalades? First thing I did was add OEM FULL chrome rims. $2000 down the drain right there.
-if you haven't already DON'T by the second row OEM all weather mat. Its one piece and was NOT made for the Escalade it just doesn't fit right. Really? Get WeatherTech and move on if you buy one of these things.
-Had a flat tire on my trip (my fault) but it put into full view how high that rear loading deck really is, and I'm 6'2"! If you have to put anything heavy in that "raised up, fold flat" area good luck. Brace your back.

Look I really did love my old Escalades and I hope that GM takes everyones feedback and makes a better truck in the future but it isn't the 2015 model. Wait or look elsewhere.
Knowledge is power, sharing feedback from actual people who drive it everyday will help potential buyers make a decision. If I would have found this forum I would have never got involved with the 2010 I had, I am confident however that the next model year will have these issues addressed.
 

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The forums represent such a small percentage of actual buyers. We are not even a 00000000000000000000.1% of GM's sales figures.
 

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2015 Escalade
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388 Posts
GM cares about me for some reason, guess I am the target market they are looking for. Young and rich to keep buying more from them in the future. I even talked my parents into getting one too, which they love. It had the same issues but just the antenna and clunk in trans. If you know where to buy from, you can't go wrong. Maybe everybody should just buy from James Wood in Denton Texas. He sells a bunch of brands and people love his company. They are the best customer service I have ever dealt with. You can actually get your Cadillac serviced at any dealer also but buying from him they know they want me to come back.
 

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Super Moderator
2010 Platinum Escalade, 1996 Fleetwood Brougham
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6,454 Posts
Cadillac sales are doing well because of the Escalade. Ironically, those that are voicing negative feelings are the same ones that needed the first year of production......If one accepts sub par or a product with suspected QC issues, that's exactly what they'll get.

.....Now I'll go put on my firesuit...
 

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2015 ESCALADE ESV 2015 CTS 2018 XT5. 2018 CT6
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418 Posts
Forums are a wealth of information and this forum is no exception! Thanks to everyone who posts! Having said that I didn't listen to any of it and now I'm paying the price. Let me start by saying I'm not trolling here and I have my fire suit but I'm posting in hopes of saving someone the mental and financial stress I'm finishing up with currently.

First, and without a doubt, my 2015i Premium Black on Black Escalade is the WORST suv I have ever owned. And I assure you that is saying a LOT! I have had several Denalis in the early years following by a 2007 Escalade and a 2009 Escalade Platinum. Since then I had a Range Rover Sport (2014) Ranger Rover LWB (2014). I have had my Escalade now for about a month and have put 2000 miles on it including a 10 hour round trip from Raleigh to Atlanta. I couldn't wait to get home to sell this piece of junk. I am now happily back in a Range Rover.

Say what you want but the Escalade has not done Cadillac any favors. So here is my list:

-the shift points in the new 8 speed tranny are not right. This thing hunts for gears constantly.
-there is a "whine" that comes from the rear axle and between 74-79 mph it is unbearable.
-the aforementioned whine builds up pressure in the car and stops up my ears.
-the cruise control is not constant, I can feel an every so slight surging. I can only assume this is from the transmission hunting.
-'magnetic ride' is a joke, it doesn't feel any different.
-CUE, really how many menus do you have to go through to find something?
-For an $80k+ truck, really you still have a column shift?
-Where the heck is the bling from past Escalades? First thing I did was add OEM FULL chrome rims. $2000 down the drain right there.
-if you haven't already DON'T by the second row OEM all weather mat. Its one piece and was NOT made for the Escalade it just doesn't fit right. Really? Get WeatherTech and move on if you buy one of these things.
-Had a flat tire on my trip (my fault) but it put into full view how high that rear loading deck really is, and I'm 6'2"! If you have to put anything heavy in that "raised up, fold flat" area good luck. Brace your back.

Look I really did love my old Escalades and I hope that GM takes everyones feedback and makes a better truck in the future but it isn't the 2015 model. Wait or look elsewhere.
1. Mine has 6 speed, what'd you expect on a first year 8 speed.
2. If you stayed on the dealer they would have replaced the rear end
3. Dealer and Cadillac would have worked to fix the buffeting or replaced the vehicle, but you had to give them a chance to fix it first.
4. Magnetic ride feels a lot different than my 2007 Escalade ride
5. I like CUE alot. Once you get your settings done I don't see going thru many menus on a daily basis
6. Thanks for the tip on the weather mat
7. That bling thing is just your opinion, I and many others think it's shiny enough. It's great looking inside and out, that's why you originally bought one.
8. Your complaining about the 2-3 inches in the back. Wow, good thing it wasn't a steel wheel.

I bet it sucks really bad to have a new Escalade with a serious problem but you are in a tiny minority. Just look on this forum and there are not many owner complaints at all, just the same people talking about and updating their problems over and over, which is great. We need to know what's going on. The bad thing is a very few owners with problems can scare some new owners for no reason, as we have seen on here. Glad I didn't wait, 13000 miles and I still love the new Escalade. How many Escalades do you think are on the road by now, 45,000? It's at a year since production started.
 

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2009 Escalade ESV (sold), 2015i Escalade (sold)
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26 Posts
Discussion Starter #10
[/QUOTE]How many Escalades do you think are on the road by now, 45,000? It's at a year since production started.[/QUOTE]

Honestly I think your statement is the main source of concern for me. 45,000 trucks out on the road that by any measure weren't quite ready to be released.

I don't disagree with any of your points. I am impatient. I could have gone the route of working with the dealership but I didn't want to invest the time. The other things I critique are just irritating things to me but probably would have gotten used to over time. The decision FOR ME was how much do I want to "get used to" in an $85K truck.
 

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'18 Escalade Platinum
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924 Posts
Cadillac sales are doing well because of the Escalade. Ironically, those that are voicing negative feelings are the same ones that needed the first year of production......If one accepts sub par or a product with suspected QC issues, that's exactly what they'll get.

.....Now I'll go put on my firesuit...
I was the opposite. Having first hand experience with new/significantly updated models, I did not want a 2015 Escalade. But my lease had expired and the buyout on my '11 Escalade was unacceptable.

Aside from the horrible vibration, mine hasn't had nearly the annoyances I expected. Yes, it's experienced some issues, but the dealer has been aware of them and they've been quick to address.

Also, if anyone remembers the 6 speed transmission debuted on the '07 and it was plagued with issues.

What was surprising to me is that my sales manager was just as heated as I was with the District Manager over how to procede. The District Manager wanted to continue replacing the same parts and performing the same tasks again, and it was the sales manager who,was firmer than I about saying: "No, it's time to replace this vehicle, it CAN'T be fixed."
 

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2007 Cadillac Escalade Base
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10 Posts
I never will understand the distaste for a column shifter configuration. I don't get why anyone would want to give up valuable console space for a shifter you use at the beginning and end of your trip. I'd rather have the extra storage space in the console. Not having a column shifter is a waste of space in my opinion and I hope gm never goes that route.

I take it you've been happy with the Range Rovers but everyone I know that has them complains about reliability...I thought there was a general concensus on that one. Anyhow, sorry things did not work out for you.
 

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2009 escalade hybrid
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3,710 Posts
How many Escalades do you think are on the road by now, 45,000? It's at a year since production started.[/QUOTE] Honestly I think your statement is the main source of concern for me. 45,000 trucks out on the road that by any measure weren't quite ready to be released. I don't disagree with any of your points. I am impatient. I could have gone the route of working with the dealership but I didn't want to invest the time. The other things I critique are just irritating things to me but probably would have gotten used to over time. The decision FOR ME was how much do I want to "get used to" in an $85K truck.[/QUOTE]

I have no problems with my 2015i platinum. The shift points are spot ON especially if you are accelerating really fast making it the fastest SUV full size in the motortrend comparo. The surging is because of the driver nannies it has, front and rear emergency braking which you can disable. CUE is perfect try comparing it to MB and RR. I'm also a RRS and know that it's also plagued with same problem and the FFRR you bought may not have the same equipment as the next one due to constant changes. Do you ACC in yours?
 

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I never will understand the distaste for a column shifter configuration. I don't get why anyone would want to give up valuable console space for a shifter you use at the beginning and end of your trip. I'd rather have the extra storage space in the console. Not having a column shifter is a waste of space in my opinion and I hope gm never goes that route.
That is exactly what I think. A manual shifter on a performance car belongs on the console, but an auto shifter on an SUV? I think this is a acceptable location for it for the reasons you list.

I remember the old Chrysler dash mounted push button shifters. They were the ultimate in convenience. The problem was, the technology of that day was not ready for prime time. No computers to do their magic and the complex mechanics kept failing.
 

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2015i Escalade Premium
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408 Posts
That is exactly what I think. A manual shifter on a performance car belongs on the console, but an auto shifter on an SUV? I think this is a acceptable location for it for the reasons you list.

I remember the old Chrysler dash mounted push button shifters. They were the ultimate in convenience. The problem was, the technology of that day was not ready for prime time. No computers to do their magic and the complex mechanics kept failing.
I like the idea of the shifter NOT being on the console....that being said, Mercedes puts the shifter on the column, BUT, it's no larger than the turn signal lever AND a simple up or down movement performs the shift.....in other words, Caddy could have used electronics instead of the big clunky, old style column unit?????
 

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I like the idea of the shifter NOT being on the console....that being said, Mercedes puts the shifter on the column, BUT, it's no larger than the turn signal lever AND a simple up or down movement performs the shift.....in other words, Caddy could have used electronics instead of the big clunky, old style column unit?????
Agreed.
 

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2017 ATS-V
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144 Posts
Maybe I'm different, but I just cringe at people that complain this much. These type of people are obviously nit picking every little detail, even insignificant ones. Just my opinion.
 

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2015 or 2016 coming soon
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Not taking sides but for the price of these vehicles and the prestige Cadillac is trying to gain, I would think that they would cringe at this type of comment. They should be woried that owners are discussing other makes along with ALL of the problems that are driving them away and back to something else. Hoping that 2016 MY will be better.
 
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