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Universal remote not working well

6.2K views 54 replies 19 participants last post by  dgoodrie  
#1 ·
When I set up the universal remote function in my 2024 Lyriq, it seems to be weaker than my regular remote. Even when I'm in the garage right under the opener, it only works maybe every 3rd press. Are there any tricks to making it work better? Is it worth calling the phone number shown on the setup screen?

I've tried pressing the learning button on the opener as instructed during the setup.
 
#5 ·
I thought it was delayed by several seconds one time but then was doubting myself thinking that shouldn't be possible. I'm pretty sure it was delayed. That could lead to the garage being accidentally left open if you press it and think it didn't work, but then later it triggers as you're driving away! I'll play with it more and try from a longer distance to see if I am getting good range but unreliable trigger.
 
#3 · (Edited)
I have experienced the same issues having to depress the button on the dash sometimes 2-3 times. Sometimes it works with one push. You should see the dash button illuminate under your finger when pressed. The Lyriq's Homelink signal doesn't have the range compared to the hand held transmitter or for the matter that of my former XT5's Homelink transmitter. I keep a hand held transmitter in my Lyriq.

Some have mentioned the LEDs bulbs in your garage could cause issues but I don't have issues with my fairly new Chamberlain garage door opener.
 
#7 ·
This may be unique to mine, but I have found that it's not it doesn't work on first press, but that the reaction is slow on occasion. I've learned to press and give it a five count, and it almost always works. Usually (90% of the time) right away, then the rest take a couple of beats.

I've also seen where if you press it multiple times it can cause issues. For example, once I pressed it multiple times to get it to work. Finally the door went up, and just as I was fully pulled in, the door started coming down without any further pushes. This is when I first tried the delay to see what happens. This may explain why some like @Mbai2 have seen the "double send", assuming it had to be pressed more than once to go up.
 
#11 · (Edited)
I think that the actual home link radio signal is not transmitted unit the moment you lift your finger off the screen. Just like the glove box, the home link display panel button seems to be a "trigger on release" button, when your finger is lifted.

If anyone is a ham, at least my Genie garage door opener signal shows around 390 MHz on a handie talkie. Both the remote and LYRIQ cause a max indiction on the radio signal strength meter from garage to the Kitchen, only about 20 feet. I could try it from the street someday with iPhone recording the radio display screen, but with it snowing now, for another day.
 
#12 ·
I just tested mine again. It's about 80% when inside the garage. It is indeed randomly delayed by up to a couple seconds. Out on the street at the end of my regular short suburban driveway, it closed the door once but couldn't open it. It's pitiful. I tried calling Homelink support at the number on the setup screen but it's after hours currently.
 
#17 ·
I thought that someone on here questioned if it was directional. I notice that when approaching my home it always seems to work on the first press. When I back into the drive, or drive forward out of it, sometimes it works on the first press but more often than not I have to press again. I will say that the Homelink mirror buttons worked much better.
 
#24 ·
It's also in a spot where they could have added physical buttons....
Feels like a phase out is coming.
This new Homelink module is their future. It has no physical interface. It is pretty awesome if the automaker is thoughtful in the software design. But, it is a dumpster fire if the vehicle software sucks. (Even better is vehicle integrated myQ, but that is another story...)
 
#25 ·
Well, just because it's the future, doesn't always make it better, and awesome may be a bit of a strong word....

Frankly, mine works fine, if not a little quirky at times, and as I said earlier, I have the same issue from time to time with both of our physical remotes in the two cars, and the Homelink in our Suburban. In fact, in the several homes I've lived in I don't think I've ever had one that worked perfectly every time.

This is one of those things where I don't believe I care if it's physical buttons or not, but given it's location basically in the same place as ones with physical buttons, I don't see the advantage. It's not less expensive, given the ongoing programming support required to test and maintain through software revisions vs. an install and forget physical button.
 
#27 ·
@seasonnet, my '24 uses geofencing and it has worked great. The current updates provide that for everyone. It doesn't automatically open the door, but then I wouldn't want it to do that anyway, I see no positives and a lot of negatives in that happening.

I've never had Homelink in a mirror so I can't speak to that but yea, I wouldn't want it in the mirror either. My favorite garage door alternative was a device called Flash2Pass which works in cars but was meant for motorcycles. It taps into your highbeam wiring and you flash your highbeams to open the garage door. Every motorcycle I ever owned had that installed in it. I also installed it in a couple of cars.

For example, because my wife and I don't work in the same area we often meet somewhere after work and then both drive home. If we were both geofenced, whoever gets there first would open the door, and the second person would then close it, potentially at a very bad time. I can think of literally dozens of scenarios where that would be a bad thing and only one or two where it isn't.
 
#29 · (Edited)
@seasonnet, my '24 uses geofencing and it has worked great. The current updates provide that for everyone. It doesn't automatically open the door, but then I wouldn't want it to do that anyway, I see no positives and a lot of negatives in that happening.

I've never had Homelink in a mirror so I can't speak to that but yea, I wouldn't want it in the mirror either. My favorite garage door alternative was a device called Flash2Pass which works in cars but was meant for motorcycles. It taps into your highbeam wiring and you flash your highbeams to open the garage door. Every motorcycle I ever owned had that installed in it. I also installed it in a couple of cars.

For example, because my wife and I don't work in the same area we often meet somewhere after work and then both drive home. If we were both geofenced, whoever gets there first would open the door, and the second person would then close it, potentially at a very bad time. I can think of literally dozens of scenarios where that would be a bad thing and only one or two where it isn't.
Yep, I know that the Lyriq got the geofencing for the button pop-up. But it still seems to suffer from some software clumsiness.

Tesla gives drivers options on how to use the automation. I was initially hesitant to use it. Then I turned on automatic closing when I left, and it was great. Then I eventually went full automatic and miss it a lot. When it is doing its automation thing, you get a pop-up with an option to override if needed. So in your example, one of you would automatically open the door and the other would simply tap the "cancel" pop-up. This is one of those many little examples of "why the heck didn't automakers simply look at what Tesla did and copy it."

That Flash2Pass is brilliant. I may look into that for our current cars.
 
#31 ·
Since this came up, I've deliberately not pressed the button twice, ever, just to see.
99% of the time (and yes, I know this is anecdotal, not data) the garage door eventually starts moving. Sometimes immediately, sometimes a few seconds delay, sometimes many seconds delay. Something is going on in the software that delays the signal being generated, in my car.
 
#33 ·
When away from your home you will notice that the garage door icon doesn't show up until you get within a certain distance of your home. That shouldn't be the case at all. Once Homelink is paired with your garage door opener it should be permanently displayed in the short tray. Someone was drinking too much "Kool Aid" when that function wasn't made dynamic. Is someone going to say that if you don't have Onstar that Homelink is not going to work?
 
#34 ·
What? you realize the Door icons are geofenced meaning when you are away from home they will hide and show other commonly used icons and when you approach locations that you programmed they will show back up again. GPS geofenced icons/locations are not part of OnStar.
 
#39 ·
The issue has nothing to do with GPS. Reread what I posted.
You aren't being clear... maybe reword it.

But there are 2 things here I can see...
1. Garage Door buttons are geofenced and will only show when you are next to the door.
2. Garage Door geofencing is GPS and does not require or use OnStar.
I’ve read it twice and if what they answered wasn’t your point I too missed it. Maybe if you reworded it what you are trying to say would be clear.
 
#43 ·
@dgoodrie I can't figure out what you are getting at either. Multiple people here can't understand what you are trying to express. Maybe it's time to think that you are the one out of step with the rest of the band.
 
#47 · (Edited)
We had a circa 1994 Liftmaster when I first got the LYRIQ. We had always had some issues with it, even with it's original remote, similar to this. It was never more than two or three times you'd have to press the remote. I attributed to us having 4 remotes that operated the door (including 2 homelinks). It slowly got worse to where nothing would work first time and we decided to heck with the cheese we wanted out of the maze.

We replaced it with a Genie screwdrive model. Other than the gymnastics require to train it (you had to push the button on the remote near the car, then put the opener in "learn" mode) we've had no further issues. The screwdrive is also quiet, and almost twice as fast as our old opener.

I would highly recommend the upgrade.
 
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#49 ·
I have two MyQ enabled LiftMaster belt drive with battery backup and built-in very bright LED illumination (on both sides of the opener). I've had them for several years and the batteries are still the originals.
 
#50 ·
I had not used a physical garage remote for years, but the placement of the Garage controls on the screen and the buggy way they operate required that I purchase an 'old school' garage door opener to get into my garage.

Not only is the placement of the buttons inconvenient, because I have to put the car in Park every time I back out of the garage and want to close it, they act a little buggy and require several attempts to get the doors to open.

I have 2 recommendations for future versions of the OS:

(1) place the garage door controls on the home screen (where I can drag them down to the small app tray for easy access).
(1) place the glove box button on the home screen for easier access.
 
#51 · (Edited)
Both of these issues have been solved with software from March. The GDO button is now accessible in the tray when reversing, and the button also appears automatically in the tray when you are close to home.

Get your vehicle into the dealer to have the vehicle software updated. Cadillac has not released this update via OTA for 2023 nor 2024 model year vehicles.

That said, you may or may not be happy with the operation even after the update. Depending on your garage door opener model, many of us have poor results with it working reliably. There is something different with this version of HomeLink on the Lyriq, versus prior GM's. So like you, I've been forced to have an old school remote on the visor - which works every time.
 
#52 ·
I'm apparently the outlier here, lucky I guess. Mine almost always works when approaching the house, and the range is greater that any of the old style clickers I've ever used, and even though I stuck one on the visor I almost never have used it. Most of my failures I attribute to trying to hit the software button while driving. It does take a little while--30-40 seconds--to become responsive when I pull out of the garage, fair complaint..
 
#53 ·
Over almost a full year, I've learned that the GDO only seems to have problems closing the garage door when I'm pulling out of the garage with the door behind me (I reverse in). Opening and closing works fine any other time so wonder if it's something with positioning or something.

When it gets finnicky to close after pulling out it usually takes a couple (or tons) of pushes and usually does register after I pull further out into the street funnily enough. If all else fails I can just use the MyQ app on my phone/watch to close it (though I shouldn't have to imo).