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2013 ATS
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2 Posts
Discussion Starter #1
Hello, I recently purchased a 2013 ATS and have been having a lot of issues with CUE.

The first thing I noticed is that it is not interpreting voice commands. It will register when you say call and it will say from cell phone but when you say anything else, a contact, a phone number it just pops up seemingly random numbers on the display. All other voice commands I've tried do the same.

Secondly, I have a new SD card, 32 gigs. I can insert it and wait for it to fully index, however there are always albums missing with no real discernible pattern.

Finally, I told it to restore to factory setting from the control panel and now the time and other saved info resets. Not every time, it can go a day or two but then it will reset.

I do not see anyplace to view the software version as was suggested here either.

Kind of at a loss here, any help is appreciated.

Thanks,
Clint
 

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2019 AWD XT4 Sport in Horizon Red
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838 Posts
There are instructions on getting software version near the bottom of the CUE Software Version thread.

If it's still running the original CUE software, or even the March 2013 update, then there are certainly more recent, less buggy, versions of the software available now.

CUE only updates the index when the car is running, and the 2013s with early software do take a long time to do it all if that 32GB card is in the tens of thousands of songs.

The newer (2014 and 2015) Cue hardware is natively faster as well, but there'd need to be a major problem with your hardware before they'd replace it. The time resetting might indicate such a problem.

At any rate, find out your CUE software version first, and then likely take it in to the dealer, tell them your woes, and at the very least see if you can updated to the latest version of the software.
 

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2013 ATS
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Discussion Starter #4
I will check out the software #, I had tried another method I saw on here before but didn't have the same menu options, this is completely different. Now this may be a stupid question but I didn't buy the car from a Cadillac dealership. I assume I need to find one and take it there? And will doing so be prohibitively expensive (if it is software)?
 

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2017 XTS, 2019 XT5
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332 Posts
No, it shouldn't cost you anything since the car is still under warranty. They may even give you a free loaner car to use while it's in for repair.
 

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2019 AWD XT4 Sport in Horizon Red
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838 Posts
If a Cadillac dealer is hard to come by in your neck of the woods, ask your other local GM dealer (like, say, Chevy) if they also work on Cadillacs under warranty.

Definitely going to want a loaner from them. . . my experience is any CUE situation is a multi-day (and maybe over a week) dealer experience at this stage of things.
 

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118 Posts
Hello, I recently purchased a 2013 ATS and have been having a lot of issues with CUE.

The first thing I noticed is that it is not interpreting voice commands. It will register when you say call and it will say from cell phone but when you say anything else, a contact, a phone number it just pops up seemingly random numbers on the display. All other voice commands I've tried do the same.

Secondly, I have a new SD card, 32 gigs. I can insert it and wait for it to fully index, however there are always albums missing with no real discernible pattern.

Finally, I told it to restore to factory setting from the control panel and now the time and other saved info resets. Not every time, it can go a day or two but then it will reset.

I do not see anyplace to view the software version as was suggested here either.

Kind of at a loss here, any help is appreciated.

Thanks,
Clint
I had the constant reset and finally the dash went out completely. I was able to take it to dealer after I got it reset. They couldn't find anything so service manager replace the battery as a precaution and that was it, no more resetting.
 
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