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02 Escalade | 02 Corvette "Goldilocks" | 03 Blazer 4x4 | 92 Caprice Wagon LS1/T56
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Are you talking strictly new cars? Or both?
 

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77 CDV, 06 DTS III, 69 FWB
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Oh, this is tough. Three way tie among too-agressive salespeople, salespeople who address obvious defects on a car with "we can fix that" (why the hell is it even out on the sales floor if something's broken or damaged?), and the "let me talk to my manager" game when it comes to talking price.
 

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2013 ATS Premium 3.6, 1989 Allanté
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pertaining to used cars, discussing vehicle issues. its a used car its gonna have a few issues. id rather know about them and have them acknowledged than discover them later.

the worse part is when something doesnt look right and you ask about it, and they say "its supposed to be like that"
 

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'93 Cadillac 60 Special; '03 Lincoln TownCar Limited ED
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I do not like this topic, and I think it should be closed. It'a an invitation to bad mouth and and put down a huge group of hard working, endless hours per week men and women, workin under the minimum wage laws, under duress, trying to sell cars to many who are there just killing time, and taking up hard working people's time. I did this sales job for 27 years and it is THE hardest job going, with super lousey pay The only one that makes any real money is the general manager & the owner. Before ya all condem a few hundred thousand salesmen - try the job, yourself, then....and only then....I WILL RESPECT YOUR OPINIONS.
 

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White Diamond '03 DHS (with DTS floor shift)
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The out and out lies from SOME salesmen and the "let me talk to my manager, I'm on your side" (good cop, bad cop) BS. I've even seen one sleaze bag bug his desk and then leave so he could listen in (if there where more than one person).

EDIT:
No Sandy, I think it is an invitation to bad mouth and put down the sleaze balls. Over all I have delt with more good, honest, straight shooters than the sleaze bag I mentioned above. Unfortunately one bad apple DOES spoil the bushel and leaves a bad taste in ones mouth for a very, very long time. I think as in most cases, it's the bad ones you remember, as unfortunate as that may be.
 

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2002 Seville STS F55, 2006 Mazda Miata
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Discussion Starter #8
I do not like this topic, and I think it should be closed. It'a an invitation to bad mouth and and put down a huge group of hard working, endless hours per week men and women, workin under the minimum wage laws, under duress, trying to sell cars to many who are there just killing time, and taking up hard working people's time. I did this sales job for 27 years and it is THE hardest job going, with super lousey pay The only one that makes any real money is the general manager & the owner. Before ya all condem a few hundred thousand salesmen - try the job, yourself, then....and only then....I WILL RESPECT YOUR OPINIONS.
I did try selling cars so I can verify: too many of them are jerks, and they're under a lot of pressure from shitty management to put the screws on a customer. The reputation is well-deserved.

We have a family friend we go back to over and over, no matter what dealership he works at, no matter what he sells, because he's honest. Its rare to find someone in the business that you can trust, and when you find them, you hang on to them.
 

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Past: 95 Fleetwood, 91 Brougham. Now: 92 Lexus SC300
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If we are talking about franchised new car dealers:

Its the pricing game, I hate how high pressure that whole experience is. I mean its such a childish game. You can't reveal how much you really want to pay, so you lowball them with a ridiculusly low offer, they reject and come back with something lower than sticker, you and the salesman go back and forth at least three more times, the salesman has to talk to his manager another three times, you walk out the door and they stop you in the parking lot, you sit back down and they finally come back with an offer of what you really wanted to pay in the first place. Well this is how it works if you know how to play the game, some people aren't as savy and end up getting a really shitty deal.

If we are talking about Jim Bob Cooter's used car lot on the Dixie Highway in Bum**** Alabamba:

Its the misrepresentaion of the cars. They're either beat to hell, been wrecked, flooded, had mysterious body work done, and are always advertised as "MINT old lady driven to church every Sunday only" type of cars.
 

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95 Fleetwood Brougham / 01 DTS / 11 CTS Lux / 11 DTS Platinum
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I seem to run into a problem where the dealer never wants to sell me the car that I want to buy. I'm not sure why this is but I have to fight to get them to sell me a car that's on the lot for sale. Weird I know.

Secondly at my main dealer, OTTO Cadillac, I have no complaints. My salesman knows me and we work out the deal just fine.

My local dealer (Catskill Buick Pontiac GMC Cadillac) rather, seems to think people are stupid and will contradict themselves every 3 minutes.

Now, my mother-in-law just went to another local Chevy dealer, Sawyer Chevrolet and got a 2010 Malibu and that was a very pleasant buying experience.

All said maybe it's only my one stupid dealer that's not very much fun to work with in any aspect. Their service department is full of liars and connivers. the sales team are all liars including the owner. Right after I flat out said don't BS me I just want talk about the car, the next sentence out of his mouth was a lie.

Does anyone here know what the 4 square is?
 
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I do not like this topic, and I think it should be closed. It'a an invitation to bad mouth and and put down a huge group of hard working, endless hours per week men and women, workin under the minimum wage laws, under duress, trying to sell cars to many who are there just killing time, and taking up hard working people's time. I did this sales job for 27 years and it is THE hardest job going, with super lousey pay The only one that makes any real money is the general manager & the owner. Before ya all condem a few hundred thousand salesmen - try the job, yourself, then....and only then....I WILL RESPECT YOUR OPINIONS.
No. I won't go try the job first. I will say it from my perspective, some of it in the automotive field. It isn't the sales people that I ever have any problem with, it is with the management. The price gouging, the "fudge the numbers" game, the "trade in" game which in many cases amounts to you just giving your car away. I worked at car dealerships in the past and I know that some of the sales people were real nice and up front. I also know that others were dishonest and would say and do anything to get a sale. I have to say that the dishonest ones made more money and the nicer, honest ones held higher integrity.
 

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95 Fleetwood Brougham / 01 DTS / 11 CTS Lux / 11 DTS Platinum
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I think I also mentioned the Owners Son then the Owner of the dealership both lied right to my face. Both tried to hard sell me and both set up appointments that they didn't keep. They told me things about the car that weren't true and the sad thing is, they didn't even tell me the same lie.

This one particular dealership should have been closed years ago. I've complained to GM directly on several occasions but apparently they see a reason to allow the schmucks to stay in business.

I was an IT manager for a very large RV dealership, 5 stores over 3 states to be exact, and let me tell you something, the sales staff were the ONLY ones making any money at that company.

The game is always the same, yeah let me talk to my manager, I always reply with don't bother with the BS just sit down and lets make a deal. Same with the 4 square. Again I'll pick up the paper and throw it at them.

Just friggin tell me how much the damn car is and I'll tell you if I want to buy it. What is so difficult about that, especially after I told you I know all the games and not to bother.
 

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'14 ATS Premium with 3 pedals | Past: '13 ATS Performance & '99 Seville STS
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The least favorite part is the portion that I spend at least 20% more money for a car when I purchase it from dealer in comparison to the private party. This holds correct just for used car. If the dealership really takes care of the problems of the car and gives me the car in really flawless condition, I don't care that extra money, since it is the costs.

BUT this pain really hurts when I buy the car from one of those dealerships that I know they do nothing real to the car to put the car in top condition, the dealerships that just purchase cars from auctions, give the cars to a poor guy that works as a mechanic in their lot for 10$/hour just to repair (hide) the obvious problems in the cheapest way and then selling the car to twice the price that they purchased it from the auction.
 
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The least favorite part is the portion that I spend at least 20% more money for a car when I purchase it from dealer in comparison to the private party. This holds correct just for used car. If the dealership really takes care of the problems of the car and gives me the car in really flawless condition, I don't care that extra money, since it is the costs.

BUT this pain really hurts when I buy the car from one of those dealerships that I know they do nothing real to the car to put the car in top condition, the dealerships that just purchase cars from auctions, give the cars to a poor guy that works as a mechanic in their lot for 10$/hour just to repair (hide) the obvious problems in the cheapest way and then selling the car to twice the price that they purchased it from the auction.
Well selling cars for a profit is why they opened shop in the first place. Big dealerships are just as guilty of "hiding" problems as small ones.
 

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1988 Allante, 1999 Deville Concours
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^ A private party seller can hide problems, too.

To appease Sandy, my disclaimer: I have interacted with many car salespeople who were not sleazeballs. But, the ones that are (along with other dealership tricks) leave a sour taste. This makes people wary of the dealership, but also makes it a joy when you actually find a salesman or dealer that cuts the crap. There are also bad customers and people who come in just to B.S. and kill time. So yes, the sword does swing both ways.

When you get a bad dealership experience stacking all the so-called tricks, it's all based on the psychological idea that your average person will bend under pressure. As time passes, if the person hasn't cracked already, the thought is the person's patience will run out and to stop it all they'll sign whatever document they hand you.

With that out of the way, here are my biggest two least favorite parts:

1) The double team: Start off with one salesman, get the second one free! Sometimes it's the sales manager "just making his rounds." I especially don't like double teaming because it, again, is another psychological ploy. Even if it's good cop/bad cop it's a team up, and 2 vs. 1 always makes the 1 a bit more uncomfortable. Why use two salesmen to sell one car? Incidently, the only times I dealt with one salesman exclusively for the entirety of the dealership experience were a Cadillac dealership and a Lexus dealership - both luxury makes.

2) Finance & Insurance - A necessary stop even if you need neither. Here's an excerpt from Edmunds "Confession of an Auto Finance Manager:"

"Padding the interest rate was usually very easy to do because most of our customers had no idea what rate they qualified for. If I sensed that they were uninformed about their credit score, I knew I could offer them, say, two points over and they would agree to it. The customers I looked for were people who had good credit but didn't know it. Then I could say, "We ran your credit report and, well, we both know you've had a few problems. But you're nice people so here's what we're going to do for you."

Again, it's not that all Finance guys are running around doing this, but that's flat out lying. A lot of money can be made through the back door. I'm also probably a bit biased since the last few F&I guys rubbed me the wrong way (interestingly, I went to high school with the F&I manager at the Lexus dealership, though I didn't purchase).

Another personal anecdote:

Back in '98 or '99, my sister and I went with my mom to buy a Ford Escort. New but one of the last year holdovers. The deal took something like five hours to finish, because my mom was ridiculously informed and stubborn. Not fun for a teenager who'd much rather be doing other stuff. We went to our car twice to leave that night because the salesman said her number was impossible to reach. After all that time, my mom won out and they reached her number. There was no reason for that deal to take five hours!
 

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White Diamond '03 DHS (with DTS floor shift)
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This one particular dealership should have been closed years ago. I've complained to GM directly on several occasions but apparently they see a reason to allow the schmucks to stay in business.
You have to remember that these dealers are not GM owned. They are private businesses that are GM's customers.


To appease Sandy, my disclaimer: I have interacted with many car salespeople who were not sleazeballs. But, the ones that are (along with other dealership tricks) leave a sour taste. This makes people wary of the dealership, but also makes it a joy when you actually find a salesman or dealer that cuts the crap. There are also bad customers and people who come in just to B.S. and kill time. So yes, the sword does swing both ways.
I would have to say that the last 4 or 5 I have dealt with were a pleasure to deal with. Straight forward, honest, no B/S or games. The exact opposite of what is being discussed here.
 

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'08 DTS Lux III Blk Cherry, '89 Brougham d'Elegance Dip Blue
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I will confess that I have only bought two cars from a car lot. The first one was a '91 Honda Accord from a small local lot. It was a good experience, and if they were still around and I was so inclinded I would buy from them again. The second lot purchase was my Eldorado from Ringgold Dodge, the used lot.I got too little trade in for my '98 Camaro, but the whole process was pretty painless. Low pressure and honest about the car. I would but from them again as well.

I have encountered quite a few lots while browsing that were absolute jerks though. This includes new and used lots.
 

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'14 ATS Premium with 3 pedals | Past: '13 ATS Performance & '99 Seville STS
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Well selling cars for a profit is why they opened shop in the first place. Big dealerships are just as guilty of "hiding" problems as small ones.
Your answer is in my first post indeed, if they really take care of the problems of car, and give me a good car, yes, they deserve that extra money I pay and there is no problem!
 
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