[Armypilot]

About a month ago I visited the Cadillac "Owners Garage" and it indicated there was a recall on my 2015 ATS Coupe for the sunroof switch. I did not plan on taking the car in until I
need some other service since the dealership is 60 miles from my home.

I visited the site today to update my mileage and to see if there were any other recalls and it said there were no recalls on my car at all.

Did Cadillac change their mind about the sunroof switch?

Does anyone know what is going on?

Thanks

 

[GJB]

I would go check. If for some reason your VIN was shown as being completed it would show no recalls. Someone may have fat fingered another persons VIN when they brought it in. I have mine being replaced on Saturday while I'm getting my annual state inspection done so I do not see it having been canceled but will let you know.

 

[Cadillac Customer Service]

About a month ago I visited the Cadillac "Owners Garage" and it indicated there was a recall on my 2015 ATS Coupe for the sunroof switch. I did not plan on taking the car in until I
need some other service since the dealership is 60 miles from my home.

I visited the site today to update my mileage and to see if there were any other recalls and it said there were no recalls on my car at all.

Did Cadillac change their mind about the sunroof switch?

Does anyone know what is going on?

Thanks

Hi Armypilot,

I definitely see how this is a bit strange, and I would be happy to look into it from my end. Please PM me your VIN and I can check it in my system. Once this is done we can discuss your options going forward.

Hope to hear from you soon,

Austin J.
Cadillac Customer Care

 

[Santeria]

I just checked and the recall is still showing for me on the Cadillac owners site. The dealer ordered the part and is holding it until I need an oil change.

 

[ikireland]

About a month ago I visited the Cadillac "Owners Garage" and it indicated there was a recall on my 2015 ATS Coupe for the sunroof switch. I did not plan on taking the car in until I
need some other service since the dealership is 60 miles from my home.

I visited the site today to update my mileage and to see if there were any other recalls and it said there were no recalls on my car at all.

Did Cadillac change their mind about the sunroof switch?

Does anyone know what is going on?

Thanks

Nope, should still be open if it's not done yet. If you want to PM me your vin I can check and see what it says on GM's

 

[mozark]

In my opinion the Cadillac owners site is worthless. Do any of you have more than 1 Cadillac? We have two OnStar accounts, one for my ATS and one for my wife's SRX. It doesn't matter which login I use it always defaults to the SRX info page. I don't go there any more.

 

[ikireland]

I didn't even know there was a site lol

 

[thegabbycat]

Mozart-I have two Cadillacs. Both are entered into My Garage. So are the OnStar and XM accounts for each vehicle. The website works fine for me. I select which vehicle is the default and that is the one appearing upon login.

 

[GJB]

Had the recall done today while I was getting anual inspection sticker. No fuss no muss.

 

[mechevar]

From what I was told at the dealership the recall applies depending on the time your vehicle was built during the model year. Mine ended up being affected, but I had to bring the car into the dealership.

 

[Maxplot]

What did they do exactly? I know it is a trim piece, correct? Does it look better, worse or no big deal?

 

[GJB]

No big deal it looks the same, it's just that small piece around the switches and they are just recessed a little bit more.