Good news, but GM does have a long way to go in my opinion. My Toyota truck has 100,000 miles and has never been to dealer for anything other than routine maintenance (e.g. tuneups). While I love my CTS, its already been in the shop 3 times. And just last week I noticed a water stain in the headliner and I don't have sunroof.
Further, the differences are fairly small, even from first to worst.The survey measures mechanical and design problems that show up in the first 90 days of ownership.
While the rankings are familiarly used in TV ads and important to the industry, some critics question whether they show any real statistical difference between automakers.
Lexus' rating, for example, equates to 0.84 problems per vehicle, and the rating for Mini, which finished last, equals 1.65 problems per vehicle. So on average, less than one problem per vehicle separates the best brand from the worst.
This J.D. Powers and Associates ranking is only for the first 90 days of ownership, so stories of 80,000 miles of ownership are not relevant to this survey.
Further, the differences are fairly small, even from first to worst.
You nailed it! Quality is not once off event. It is the company culture. It takes years to implement and a lot of efford to maintain on the management side. What GM did over the years was simply give customers incentive. Now, that buyers are much more educated and there is competition this does not work..........Total quality management needs to be embraced as part of the company's culture.