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Discussion Starter #1
O/k, bought an 08 ESV with 46,750 miles, now has 47,750.

Have dealer check shaking steering wheel, says struts are leaking.

Then says, you need new struts, but they are called shocks by GMPP, and shocks are not covered in the GMPP warranty.

The original 50,000 mile warranty is replaced by the new GMPP plan. :banghead:

Can this be?
 

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'07 Escalade
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116 Posts
What's the difference from the old protection plan and the new GMPP? Are they not honouring the 4 year 50,000 mile bumper to bumper?
 

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2012 Escalade, 2014 SRX
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I thought the extended warranty took over after the standard warranty ran out, you still have your standard warranty
 

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Discussion Starter #4
I thought the extended warranty took over after the standard warranty ran out, you still have your standard warranty
Dealer says GMPP takes over at time of sale, so original 50k warranty is gone. Dealer General Manager is being asked today if they can help me out here.

GMPP covers struts, but they call them shocks, and shocks are not covered. Can you beleive this? !!
 

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2007 EXT
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504 Posts
Yup I went through this with my rear shocks not being covered. Compressor for self level was covered but shocks were not.

Sent from Android.
 

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Escalade does not have struts... it has shocks.

also, the bumper to bumper should cover this... try another dealer (at least calling to confirm what this dealer is telling you) before getting too upset about this
 

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Discussion Starter #8
Escalade does not have struts... it has shocks.

also, the bumper to bumper should cover this... try another dealer (at least calling to confirm what this dealer is telling you) before getting too upset about this
I thought the Escalade ESV front had struts. Dealer said the front struts were leaking. But said needs new shocks, because GMPP calls the front struts shocks. ???????
 

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My parts catalog calls them shock absorbers.

the main difference (as I understand it) is that struts will support the vehicle's weight and because of that there is no upper control arm (and upper ball joint).

either way i don't see why shocks wouldn't be covered but struts would be covered... and by GMPP no less... maybe it's time to try a different dealer?
 

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'07 Escalade ESV - Red -E
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A month ago, I bought an '07 ESV. I called GM directly and they volunteered the information that I still had bumper to bumper coverage. I also bought an aftermarket extended warranty. I have already had a replacement door handle under bumper to bumper.
 

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1992 STS / 2005 MB G500 / 2003 STS / 2006 XLR-V
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The bumper to bumper original warranty doesn't just fly off into the sunset somewhere just because you buy a GMPP. These coverages follow the vehicle NO MATTER what. Find another dealer, this one sucks ass.
 

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2009 escalade hybrid
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the gmpp takes over once you buy it even before warranty expires. that is why my local dealer advised me to wait until it is only less than 10 miles before expiring to purchase the gmpp. but, I don't know why struts or shocks are not covered. how much did you pay for gmpp?
 

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1992 STS / 2005 MB G500 / 2003 STS / 2006 XLR-V
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That can not possibly be correct. GMPP is OPTIONAL coverage sold through GM. If a dealership pulls up any GM car on GM VIS, they will see a complete list of warranty items that were or are active on a given vehicle. There is a separate field for extended service plans that says "YES" or "NO". Multiple warranties can run concurrently... For example, emissions runs concurrently with Bumper to Bumper, even though some of the same parts are covered. Your original new vehicle warranty is a contract between you and GM, so not covering a part during that warranty period, just because you bought GMPP, would seem to be a breach of contract. The reason a dealer would tell you to wait until you are a few miles til the expiration of the original factory warranty is because your GMPP warranty period runs from the date of contract through the end of the time you specify. There's no reason to double up coverage a year before the end of your factory warranty because you are going to lose a year of GMPP by doing so.
 

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1992 STS / 2005 MB G500 / 2003 STS / 2006 XLR-V
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I should probably also add that I'm not guaranteeing that the original B2B necessarily covers shocks either. I know brakes for example, and tires, aren't considered warrantable items typically, but many dealers will help you out with those within the first 15-25k miles out of dealer courtesy. What I am saying is that if they WERE covered, you shouldn't be able to DELETE that coverage just because you bought a GMPP.
 

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Discussion Starter #19
Well, progress on this issue I think. I called Cadillac Customer Service, they gave me a case # and said they understood my points, said they would call the dealer and work on a solution.

But get this. The girl on the phone tells me I am talking to her in Argentina. But, very friendly & helpful, gave me the impression Cadillac knows of leaking struts and something should be done for the customer.
 

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Cadillac Escalade Platinum 16
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They are not covered, it's states so in GMPP contract....I was sold one and was told it was the same coverage of the bumper-to-bumper from a GM/Cadillac dealer that was being shut down by the GM cuts in 2009...didn't read the fine print until I replaced my transmission coolant lines at $600, argued my case with GM customer service and they offered me 50% off (couldn't argue with the dealer I purchased it from because they shut down)....I paid almost $3500 for the GMPP in 09 long before my bumper-to-bumper expired....if I would read the " what is not covered " section I wouldn't have purchased it....it could end costing you over 6k when you add up all the cost that are not covered....
 
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