From day one they have been total idiots with me. I'll give you a quick overview starting from the top. My mint, 02' Infiniti QX4 w/65k kms, they said they'd give me 18 grand for. So i sold it privately, they pissed me off cuz I sold it myself for $10 grand more than that. Delivery day, I show up at 9 am to pick up my car, just like they said.... and they can't find where the car is, they don't even know if it's been delivered yet. My sales guy was nowhere to be found and just the day prior he said it was delivered a few days before that and they just needed to prep it all up. I got the car 4 days later! I brought it in at 4k kms, before I drove to Vancouver because the car was pulling, and it kept saying 'check coolant level' (it was full). The service guy commented on my age and said I was driving an old mans car, bla, bla, bla. Not his position to comment on anything as far as I'm concerned. I go to get the loaner car, and he announces that I'm not old enough to drive the cadillacs so I got stuck with an Impala. I go and pick the car up, and they didn't have time to do anything but fix the loose headliner! They did nothing, not even wash the car!!!
My first service last week; I told them not to rotate my tires (20"rims), they did anyways, my car vibrates like shit now (not balanced right???!!!), they put the tacky next service sticker on my windsheild and now its all smugged from me peeling it off, and I had to wait another 20 mins when i picked it up because you have to tell them ahead of time if you want them to wash the car before you pick it up... why don't they just wash every car!
My opinion, they are idiots and shouldn't be selling Cadillacs on that lot, I told the GM that, and I told GM Canada that as well as Cadillac 1-800 support #. My stories may sounfd like I'm being finniky, but theres more detail as to their stupidity and ignorance. I won't buy another car from there, I probably won't buy another GM, but I do like my car itself, just not the 'run of the mill' GM sales, support, and service, (not if I'm buying a Cadillac anyways).
Gaspar said:
Hi,
It's fixed!! Solution: 4 wheel alignment...(camber,caster,toe in rear and front)
That bump steer feeling is now gone...
The car is drives almost perfect.. I still feel a little bit loose rear end but its waaay better than before.
Haute: yes I took it to GSL thats where I bought it, this is my first visit so I'm not ready to comment if they're good or no. I asked to have the service done since the oil idicator is at 42% and they asked me to bring it when its about 20%, for me thats more work, but I suppose they have a reason.. didn't love their answer but nothing too serious.
Also I asked them to turn the alarm on which was dissabled and they did.
What kind of problems have you had with them? I'm insterested because I'm on my way there to check a used trailblazer for my wife.
Thanks
Gaspar