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This surfaced in a SRX Facebook group. I blacked out the owners information, VIN, etc. But it looks like GM is FINALLY caving and reimbursing/fixing headlight issues!!!!!

See attached paper, someone suggested it was Geo-fenced to certain states, I don't care personally. I'm walking into my dealership with this form and demanding reimbursement.
 

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2014 SRX Luxury
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95 Posts
I received that same letter. Basically it says that GM will after it had determined you have a loss that is covered they will pay for the repairs. Only after they approve it. There is a second page which is the form on which you apply for reimbursement. In that reimbursement form is a paragraph that states "In consideration of the reimbursement provided by M the undersigned owner(s) forever releases and discharges General Motors LLC and any authorized GM dealer, and each and all of their respective current and former directors, officers, shareholders, partners, principals, agents, employees, attorneys and accountants, and any predecessors-in-interest, assigns, subsidiaries, divisions or affiliates, and each and all of their current or former directors, officers, agents, bla bla bla of and from all disputes, claims, causes of action, actions, judgements, liens, indebtedness, costs bla bla bla based on moisture-related claims or moisture-related issues concerning the headlamps of my Cadillac SRX.

Or in other words you get one claim.

The letter also states you have 90 days from the date of the letter to file a claim. It also states if you feel you still have a moisture issue with your headlight assemblies you can take it to a dealer and they will determine if they headlight components should be replaced by GM under this letter.

Here's the kick in the rear. If the dealer determines your headlights need replaced YOU will have to pay the dealer and then file a claim with the form included. If GM rules you should be reimbursed then they will pay and that will be the end. That is IF GM approves your reimbursement request.

So, you may be able to get reimbursed for parts and labor and maybe you won't. I find it odd that GM is demanding you pay the dealer and then get your reimbursement from them. Maybe there is another bankruptcy petition in the future and they can erase these debts and not have to pay the claims.

For me? It's just another reason I won't be shopping at any GM dealership for my next new vehicle. This SRX turned out to be a dog (expensive to maintain dog) and I'll take my chances with another brand in the future.

It's not a recall or a TSB, it's a letter to get you into a dealer and possibly get your money back. Something smells fishy here. JMO
 

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I received that same letter. Basically it says that GM will after it had determined you have a loss that is covered they will pay for the repairs. Only after they approve it. There is a second page which is the form on which you apply for reimbursement. In that reimbursement form is a paragraph that states "In consideration of the reimbursement provided by M the undersigned owner(s) forever releases and discharges General Motors LLC and any authorized GM dealer, and each and all of their respective current and former directors, officers, shareholders, partners, principals, agents, employees, attorneys and accountants, and any predecessors-in-interest, assigns, subsidiaries, divisions or affiliates, and each and all of their current or former directors, officers, agents, bla bla bla of and from all disputes, claims, causes of action, actions, judgements, liens, indebtedness, costs bla bla bla based on moisture-related claims or moisture-related issues concerning the headlamps of my Cadillac SRX.

Or in other words you get one claim.

The letter also states you have 90 days from the date of the letter to file a claim. It also states if you feel you still have a moisture issue with your headlight assemblies you can take it to a dealer and they will determine if they headlight components should be replaced by GM under this letter.

Here's the kick in the rear. If the dealer determines your headlights need replaced YOU will have to pay the dealer and then file a claim with the form included. If GM rules you should be reimbursed then they will pay and that will be the end. That is IF GM approves your reimbursement request.

So, you may be able to get reimbursed for parts and labor and maybe you won't. I find it odd that GM is demanding you pay the dealer and then get your reimbursement from them. Maybe there is another bankruptcy petition in the future and they can erase these debts and not have to pay the claims.

For me? It's just another reason I won't be shopping at any GM dealership for my next new vehicle. This SRX turned out to be a dog (expensive to maintain dog) and I'll take my chances with another brand in the future.

It's not a recall or a TSB, it's a letter to get you into a dealer and possibly get your money back. Something smells fishy here. JMO
Interesting...I also got this letter, guess I'll have to do some research myself.
 

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2015 SRX Premium FWD
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638 Posts
I just got my letter, I guess that is why they replaced mine under warranty with no fuss.
 

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I received the same letter. The way I read it, is that if a Cadillac dealer does the replacement it is still subject to the $1600 cap. I read a year ago on the forum that it was about a $3000 fix at the dealer. $1500- $1600 out of pocket is still tough to swallow.
 

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2014 SRX Luxury
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The question I would have is, are the replacement units a updated piece or are they more of the same that are on the vehicles now? I just looked at prices on gmpartsdirect and they are $417. per side (not including core charge). So, if the parts are under $850. I wonder what the flat rate time is to change them. Even if the dealer charged $125. per hour it would seem 6 hours would be extreme to get over the $1600 threshold. Either way I am not going to pop $1600 or so and take a chance that GM will actually reimburse. Maybe they say you had a accident and it's not covered, maybe they say you didn't properly maintain it. I don't read in any of that letter or release form that you will be reimbursed. It's up to GM to decide.
 

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An interesting thing happened when my wife bought a Saturn ION in 03, after the old-school light bulbs burnt out 2 or 3 times we got a letter stating the imported bulbs were not up to GMs standards and wanted to replace them all. At the same time they wanted to know if the headlight lens's were foggy giving us the same reason for asking. At that time the lens's didn't show nearly as much water damage as the SRX does but they gladly replaced at no charge. But somehow I doubt they will replace with a better quality for our type 2 Caddies. I believe the problem is with the seals, specifically the glue or sealant merely breaks down after 8 or 10 years causing a leak.
$850 seems a little low for the price of new lens's. I have the HIDs with the turning bulbs and they seem to be a little more. Tack on the cost of any bulbs or ballasts that may have burnt out because of water damaged and the labor charges you'll reach that $1600 cap really soon...
 

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2011 SRX
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I am at the dealership now. I brought my letter and explained to my advisor that I had a moisture issue a while back but ever since I started garaging vehicle issue has resolved. If they can’t determine I have an issue, then I still may elect to have them replaced, pay it, then get reimbursed by GM. Waiting to get results. I wouldn’t mind getting them replaced anyway because with my luck I’ll get the issue a few months from now and then be SOL.
 

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Dealership verified I have an issue. They are ordering new headlamps. I will have to pay OOP and then be reimbursed. Dealership “out the door” cost will be $1,645. So $45, new headlight units, I’ll take that!
 

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Ok, I got this letter and live in NY. Dealer knew nothing about it, so they copied they letter made a call and called me back. If the car was was sold in Florida or CA then you would be getting this letter. It does not matter where they car is now.I am in NY and my car came originally from CA.
 

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2014 SRX Luxury
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Dealership verified I have an issue. They are ordering new headlamps. I will have to pay OOP and then be reimbursed. Dealership “out the door” cost will be $1,645. So $45, new headlight units, I’ll take that!
My point is, why are we having to pay the dealer up front and then hope we do get reimbursement? I don't trust GM. All it takes is someone to deny the claim and there won't be much you can do about it short of spending more $$ on legal fees to get your money back.
 

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2017 XT5
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I'm in CA and got this letter from my old SRX ( I now have an XT5). I had taken my car in previously about the headlamps and they fixed them, probably around 2011. It was way over $1600 total.
I gave those records away to the new owner when I sold the car and my dealer says they don't have records that far back. I called the number on the letter and they had no idea what I was talking about. SMH. Not sure what to do now.
 

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Hi Everybuddy,

I live in Maryland owner of a 2010 Cadillac SRX and my headlights have been fogged up with condensation since I purchased this car in 2014 used. I have not received any type of letter pertaining to the headlight issue. Several years back i did right a letter to GM complaining about the problem but it fell upon deaf ears! Any suggestions from anyone out there! Any and all help would be greatly appreciated. I have been extremely disappointed and frustrated with this whole situation. HELP PLEASE!

Regards,

Lance Matteo
 

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That’s what I was afraid of. With my luck they would say that since I am not currently a resident of FL where the vehicle was originally sold new, I would not qualify for reimbursement.
This based on the class action statement -
" The settlement agreement states that California and Florida residents will be reimbursed..."
Hope that’s not the case but that would be my luck


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