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'08 SRX V6
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Wizard, regarding the visor remote unit: I have the Lear Universal on my '08 (three buttons/three lights), and it just would not talk to my Linear-brand garage openers. We tried everything, just wouldn't work. I had to go to the Lear website and buy a $25 adapter for my garage opener, that will talk to the Caddy unit.
Now it works, but I threatened to send GM the bill for the adapter.

DG
 

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2009 SRX-4 Sport / TriCoatWhite
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1,185 Posts
Discussion Starter #22 (Edited)
Wrench... yes... the 09' openers are NOT the same as prior years... GM saved some bucks by getting away from the HomeLink brand and going with the cheapo Chinese one. This unit will only work with openers that let you "sync" to them - and then not all brands are supported. You should send GM a bill for the adapter - but considering they are bankrupt, and not paying the people they already owe money to - don't' hold your breath waiting for the check!

Now - back to my subject at hand... I FINALLY got my SRX back.

First.. dropped it off with heater complaint... they returned it saying nothing was wrong.. no codes, no TSB's... I returned it with same complaint - plus some diagnostic details of my own... They returned it to me saying nothing was wrong - again.... again I returned to to them saying fix the damn thing and making quite a stink about it... they called me at my work telling me yet again that there was nothing wrong with it.. so I cut out for lunch and went to the dealership.. had them start the car in their parking lot and let it run while I listened to the Tech explain to me how the computer could not find nothing wrong - - and while I told him maybe it was probably something the computer wasn't hooked too, and maybe he should start being a mechanic instead of a computer operator! (Stupid Techs today don't fix things, they just let computers tell them what to replace!) Anyway - My car sat there for 20minutes while we talked, and the tech accidentally left the temp setting on 83 degrees. Well - when I got ready to get into car I noticed the setting.. however temp was actually around 60 degrees.. I had Tech sit in passenger seat and explain to me how setting of 83 but real temp of 60 was NORMAL.. of course.. he could not explain that... I made a lot more noise and started my own assessments right there on the parking lot... looking under dash, I noticed an unusual brilliant red plug on a hose!.. it looked very out of place because everything else under there was rather benign in color.

Bottom line.... I had complained about dripping water on accelerator foot from AC... The tech that worked on that, put a plug in a hose he found under dash... that particular hose happen to be part of the sensing system for the heater (not the AC.. just the Heat)... and of course, with plug in hose, heater could not tell what cabin temp was, so it went with factory safety default of - you guessed it.. 60 degrees!

So... A total week of work, several sensor replacements and excuses they sort of finally fixed my car, but they would NOT have done so if it were not for my insistence that they were WRONG and my heater was NOT acting normal. And all the Mechanic had to do was stop looking at the computer screen and start looking under the dash!

As for the other stuff on my list...
- They replaced the garage opener - I haven't had time to test it.
- They replaced the mirror - - I'm sorry they did, because the new one is more rippled then the original one.. oh well... back to the drawing board.
- They replaced my door pull handle.. good job.
- Sexy lady - - I got to flirt with the Rental Car lady..that was as close as that got!

My transmission still shifts hard and erratic when on cruise control.
The screen still turns bright blue when I turn off the Nav Unit.

BUT.. I have HEAT now.. a very handy thing to have as we approach winter! :)
 

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2009 SRX-4 Sport / TriCoatWhite
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Discussion Starter #23 (Edited)
Having the dealership replace the Garage Remote was the right thing to do. It works from a least 100 feet away now.. and opens the door every time I hit the button on a single hit. Before it would only worked if you were within 25 feet, and sometimes you had to hit the button as many as 4 times before it actually opened the door.

I still wish Cadillac used a HomeLink branded unit, like the ones that are/were in ALL my other cars - - because "My" garage door doesn't have a Sears opener.. and it doesn't allow you to "learn/Add" openers like the sears one does. It is really SAD that GM decided to save a few pennies per Caddy by going with a cheap Chinese unit, instead of sticking with the HomeLink brand. I could see them doing that on a Chevy.. but not a Caddy.

I think I found a Sears "Add On" garage door controller that will let me rig it so I can open my door with my Caddy opener.. we shall see.
 

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2009 SRX-4 Sport / TriCoatWhite
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Discussion Starter #24
New Stuff:

I'm at 21k miles now...

She is starting to fall appart!
- The control handle for the passenger side vent fell off!
- The cover on the rear wiper over the spay nozzle fell off (on the road of course so it is GONE!)
- Something is now making a very annoying tapping rattle behind me or above me - I can't tell.
- The Remote Controls are now working goofy - you have to be within 15 steps of the car before they work, and can't hit the buttons too quickly or nothing will happen - the colder it is the worse the problem.
- The Rear Overhead Control panel flops in the headliner, as if it isn't connected to anything.
- The Remote Start will only run the car for about 3 minutes - I have to restart it Twice when the temps are below 20 degrees if I want it warm enough to melt ice off of the windshield.)
- The rear non moving windows in the back doors both are loose and flop about in the frame. ( I noticed this cleaning them and was afraid I might push them out!)

The Remote thing is driving me nuts.. With Winter being here I want to use the Remote Start - - however, if I am in Front of my SRX you have to be within 15 steps of the car before the remote will do anything (IT is approximately 50 steps to my car in the driveway.) It will work from slightly farther away - 45 steps - if you are at the rear of the car.

The remote for my 05 Mustang works if you can see the car - like a football field away! (I have an UNGO Remote Start on it, and it runs the car for 12 minutes.)
The unlock/lock remote for my Honda Goldwing works easily from a couple of hundred feet away!

Looks like Dealer Trip Time again.
 

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2008 SRX
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69 Posts
Wow, that is an incredible amount of problems.


I have a 2008 V6 AWD with exactly 21,751 miles on it at the time of posting this, and I haven't had to have a single thing repaired on it!

I do have one little rattle in the drivers door that stops if I drop the window even the slightest amount, but that's it... I haven't bothered to take it in "just" for that though.



:noidea:
 

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2007 SRX4 N*, 2004 Infinity G35 Coupe
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2007 SRX4 V8 @ 26,500 mi. While I don't qualify as a new car owner (recently bought certified pre-owned from a Cadillac dealer), I hope my short experience with the car will help some one struggling with unresolved issues, ones whose symptoms are sporadic/can't be replicated at the dealer, or may be coming up to the end of their warranty and wits end and are wondering if they can get their problem(s) resolved once and for all..

Before I begin, let me say that to me there are few things in life more frustrating than to plunk down a rather large chunk of change (54 large sticker as a starting point, pick your number) and feel that they made a poor choice when there are so many solid options out there for this vehicle size/class in either the SUV or crossover vehicle market. Adding insult to injury, to have the unresolved issue(s) nagging you, staring you in the face, or ringing in your ears every single day, every mile driven. Personally, it amazes me that my 2007 SRX, which is the fourth year of the first generation SRX, has manufacturing and/or design issues that should have been long since eradicated on the front end, before the car reached the showrooms and the customers.

In their defense, the dealers and their service departments are stuck fixing mistakes not of their making. But they take on the entire wrath of those within a disgruntled buying public. We shoot the messenger so to speak. How many of us, for example, have had bilge water accumulating in the rear jack storage area? An uncooperative or rattling sunroof? Suspension issues well within warranty periods, some of which come and go and can't be replicated when we arrive at the dealership?

The complexity that defines a high end vehicle in today's automotive market is partially to blame. One only has to glance at the features and options, a 500 page owners' manual, or the 100 page DVD/NAV/entertainment system supplement to realize that the market has created a monster, and we can't go back. Yet some manufacturers consistently do a better job than others as one can clearly visualize when glancing at those solid black "much worse than normal" circles in a Consumer Reports owners satisfaction survey issue. No Toyota jokes, please. Even the top import dogs are no longer the bastions of "bulletproof", pick your continent, country of origin, or manufacturer.

Yet the solution for you and me is in the execution. We cannot fix the underlying issues that got the manufacturer(s) in a quality pickle, except to vote with our feet and our checkbooks. I could have picked a plethora of what appears to the casual observer and to the informed alike a vehicle with a better initial quality or long term track record than the SRX. But I CHOSE the SRX despite my research because this Cadillac offered me the price/performance/convenience/appearance/functionality that TO ME set the SRX apart from the herd. The solution to the shortcomings is now in my hands.

Forums such as this are a goldmine of "solution" information for the consumers. But so few of us on a relative basis take the time to do our homework and use these forums to our advantage, either before purchasing or after. I am guilty of that when my emotions take over and in exasperation simply dump the car off and demand: "Fix it!" I cannot comment on what sort of data base dealers use to diagnose and treat the automotive patient. I have read TSBs (technical service bulletins) and have concluded that those writing them need a serious lesson in communication. Management needs to categorize and manage the service data. And corporate types and the pencil heads need to bridge the gaps between numerical occurences, customer satisfaction, impact on market share, and their profitabiliy/SURVIVAL Better yet, have them (mandatory) spend a week in the service area of a dealership so they can go back to corporate and make a difference! The corporate vision and the realities of operations cannot be kept separate as isolated entities.....they should be joined at the hip, but it doesn't seem so to me.

Back to my vehicle, within 1,000 miles of delivery @26,500 miles:

1.) Front Suspension Clunks: Clunk diagnosed as worn insulators on the front swaybar. Replaced. Clunk gone.

2.) Front Suspension Groan: Groan diagnosed as worn bushings, lower control arm, driver's side. Replaced control arm assembly. Groan gone.

3.) Third Row Seat Does Not Fully Retract Flush to the Floor: Diagnosed as the "stop calibration." Recalibrated. Seat folds flush.

4.) Jack Storage Area Under Third Row Seat Taking On Water: Diagnosed as a gap in a pinch weld around hatch opening. Sealed. Leak gone.

5.) Utraview Sunroof Express Open and Close Not Functioning: Diagnosed as an alignment and lubrication Issue. Aligned and lubricated. Working for now......

Forums such as this gave me the answers BEFORE I took the car back in for resolution. I at least had the peace of mind knowing the answers to the problems going in, that they were fixable, thanks to you guys. I didn't share that knowlege with the dealer tech service writer, and the dealer technical service reps did a fine job by themselves without any "help" from me. But I was ready to "help."

Another observation. I was the customer from hell. I emailed my complete list of issues and a detailed description of the symptoms to both the sales rep and to the Service Manager before booking my first srvice appointment. First names, last names, titles, days/dates, vin #, stock #. Then I kept the email thread back and forth alive to and from the dealership, even documenting day/date/time/person spoken to/title phone calls. Was I gearing up for a war? One that could eliminate any discussion about the who, why, where, when, and how? One that could hold up in a lemon law action in a MA. court if necessary? You bet. Did that help "motivate" the other side to get rid of me. I don't know, but I would like to think it was unnecessary and that the dealer would have done the right thing by me without the spectre of an early and often full court press.

In another forum I read where a gentleman had his new 2007 SRX back to the dealer "20 times' over the first 24 months, mostly over recurring issues which he said his dealer could not make go away. And several of them. His take after driving Acuras was that the SRX was "junk" and that "no one should buy one." My take, he was far too patient and trusting. Naive as well because he stuck it out with the same dealer and service department and didn't explore the lemon laws at his disposal right out of the box. Was he wrong to expect more than he got? No, and no customer should be treated that way. You escalate, change dealership horses if necessary and practical, and press. And educate yourself through these forums. Summary: expect what you expect, and more often than not that is exactly what you are going to get.

My Cadillac dealer doesn't know me from Adam because this is my first transaction dealing with them. Was I aggravated over the certified pre-owned propaganda? You bet. A service that this dealership performed touting the words, and I quote, "impeccable condition," "thoroughly inspected," "110 quality points," peace of mind," "comprehensive," "scrutinized," "stringent guidelines," and "integrity." I had a face-to-face with the service folks over that one. "Explain, please, how any of these words describe what was performed before I took delivery? Or how all of these issues escaped your pre-certifion process but were found by a knucklehead know nothing like myself. By the way, the service technician who performed the pre-certification process on my vehicle......who was he? I don't want him working on my SRX."

But I will also give credit where credit is due. I'll give my Cadillac dealershp five stars for after-the-fact results so far because that is what counts at the end of the day. I am two thousand miles down the road since purchase.

Hope this blather helps someone out there. If nothing else, I got my wife off my case for the time being.
 

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08' SRX
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Wow, that is an incredible amount of problems.


I have a 2008 V6 AWD with exactly 21,751 miles on it at the time of posting this, and I haven't had to have a single thing repaired on it!

:noidea:
Same with me, no problems, and I also have same year with FWD and 24k miles.
 

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2009 SRX-4 Sport / TriCoatWhite
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Discussion Starter #28
You guys are soooooo lucky!

Wanna trade?

Now my rear window washer squirts into the air, instead of on the window...

It has gotten a bit warmer, so the remote now works within 25 steps -- guess I best take it in for repair before it warms up too much and the dealership tells me they can't duplicate the problem.

The noise behind me is definitely the Sun Roof... I can make the noise stop by pressing up on the glass.

and that damn annoying blue screen when you turn off the radio is still there.
 

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09 SRX V8 AWD Sport, 06 STS V8
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159 Posts
You guys are soooooo lucky!

Wanna trade?

Now my rear window washer squirts into the air, instead of on the window...

It has gotten a bit warmer, so the remote now works within 25 steps -- guess I best take it in for repair before it warms up too much and the dealership tells me they can't duplicate the problem.

The noise behind me is definitely the Sun Roof... I can make the noise stop by pressing up on the glass.

and that damn annoying blue screen when you turn off the radio is still there.
Let me know if you find a solution to the window washer squirting into the air problem. I have that one too

Also, FYI when I turn the radio off I get a grey screen with a color Cadillac wreath in the center. I kinda assumed everyone got that!
 

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2007 SRX4 N*, 2004 Infinity G35 Coupe
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Professor and JSI....re the rear window washer squirting into the air. It isn't a rear window washer. You have the 007 option package which includes a hose that squirts oil on the bad guys chasing you. I have been unable to find out how it operates after reading the entire 500+ page owners' manual and am moving on to the 100+page DVD/NAV manual. It must be in there.
 

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'08 SRX V6
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542 Posts
Well, I have the latest list on my '08 V6, with 25k miles.
There are many things I really like about it, but this thread is for problems, so here goes my update.

- ABS module failed. Replaced.
- Brake calipers rattled - greased.
- Squealing brakes - only in cool weather.
- Crushed seat control wire. Re-located & spliced.
- Roof rail trim molding fell off - replaced.
- "moth-eaten" carpet replaced. (still super-junky material).
- Rear hatch gas struts replaced.
- Rear hatch hinges misaligned & popping loudly - adjusted.
- Sunroof kept reversing and dragging - cleaned and lubed.
- Water dripped on foot. NO RED PLUGS used, just insulation wrapping.
- Harmonic balancer wobbling badly - they wouldn't replace this - YET.
- Rt frt door weatherstrip malformed - replaced.
- Rt rear door leaking water - adjusted.
- Lft frt door rubbing on rear door - adjusted.
- Rt frt fender misaligned - adjusted.
- Wind noise at front of sunroof, weather strip loose - not fixed yet.
- Sunroof bolts loosened and rattled - tightened.
- Right air vent register broke - replaced.
- Rattles under dash, in sunroof, in rear air, in rear seat - working on them.

After all this, though, my only real concern is the ultraroof. There is no question that I will have to spend many hours and many hundreds of $$$$ if I want to keep it working properly after the warranty period. It's just too complex and fragile and poorly designed to put on a vehicle and expect it to work properly for more than a couple of years.

DG
 

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2009 SRX-4 Sport / TriCoatWhite
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1,185 Posts
Discussion Starter #32
Wow Wrench... and I though my problems were annoying!

So.. Mine went into the shop today..

I complained on:

** Remote Controls - Distance issues - Temp Related (The colder it is the closer you have to be.)

** Rear Wiper - Squirts in the Air... Cover fell off... Wiper Blades will not contact window.

** Sun Roof Rattles - Temp Related - Colder it is.. the worse the rattle.

** Passenger Air Vent Knob fell off.

And of course, every time I drop it off, I complain about the Big Blue Light-bulb on the dash (When you turn OFF Radio, you get Bright Blue Screen.)

They gave me a 2010 SRX to drive...
I drove it 20 miles so far... My initial impression is "I don't like it"... Under powered... The outside Mirror SUCK!... They removed the "Back Only" Seat Heater function... It is too small to haul anything... I have to Duck to see the Temp and Clock under the center hood. (They also removed wood on dash, and little compartment =- replaced with cheap tray in glovebox.)

I do like the button on the door to open rear hatch, and the movable cargo area tie down clips, and how they designed the Center Console Compartment.

I would not have bought one, if this is what was the SRX was like when I was looking to buy! I would have went for the larger Audi or Mercedes Xovers.

I'll update when I hear back from the dealer on my issues.
 

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2009 SRX-4 Sport / TriCoatWhite
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Discussion Starter #33
Quickie Update...

Dealership called...

They replaced rear wiper and washer. (Fixed)

They ordered new passenger air vent... (Fixed later)

They lubed weather strips on roof.... (WTF)... I'm thinking that isn't doing to do squat!

They say remotes are working to factory specs .. (sounds like a dodge out to me!) We will be revisiting that one.)

Extend Remote Start Run Time.... They say, No Can do! That's a bummer.

So... I'll be taking it back for the vent... I'm sure we will be hitting some of these again.
 

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2007 V8 AWD
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109 Posts
This has probably been posted somewhere before, but the solution to turning off the nav screen is to press the AUDIO button, then AUX, then hit the MENU button, then DISPLAY OFF. Not intuitive, but it works.
 

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2009 SRX-4 Sport / TriCoatWhite
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Discussion Starter #35
Jwoodie.. yea.. the dealer showed me that... So... I can see me driving in the rain at night, on the highway, and entering a construction zone with lots of blinking yellow lights, equipment and people and traffic and I want to turn off the Display so it doesn't distract me... so rather then JUST Hitting the POWER Button turning the thing Off.... I take my eyes off of the road long enough to hit the MENU Button then the DISPLAY tab then the TURN DISPLAY OFF button to turn it off... meanwhile I accidentally hit the Audio button which lights every thing back up again since the thing is not turned OFF.

Yea.... Great work around... GM is so worried about Law Suites they drive us nuts disabling features on the GPS - then then they make it so you can't turn the damn thing off without wandering a maze of menus... ... ... Sounds like they have candidates for a Darwin Award running their legal department - and their sons work in the design engineering department.

Back to my recent fixes.

Rear Wiper is fixed - - however they did not replace the little cover that protects the washer - - so I have to get them to do that next time in.

Lubed Weather Strip actually did work... no rattling noise! I am amazed!

Remotes only work if you are within 30 feet... I guess the Mechanic needed to walk further away - - Written Materials indicate the remotes should work up to 200 feet if path is clear.

Extend my run time... Dealership said no... but a GM Performance guy tells me they can in the computer... so I'll revisit that one the next time in.


Looks like I'm building a little list for when I return for the Vent replacement.
 

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2009 SRX-4 Sport / TriCoatWhite
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1,185 Posts
Discussion Starter #37
Since I have discovered YouTube... Here is a video of that Blue Screen Power Off I keep ranting about.

 

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2010 CTS AWD Wagon 2010 BMW X5 35D 2008 GL320
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Not that this is your problem but don't do that with an Audi.

If you try to unlock 5 times while not in range the remote deprograms and will not work anymore, stops people from walking around looking for you car if they find or steal the keys.

My 04 will only work from right beside it, however my set of keys will work from the house once in a while but never has worked good.
 

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1970 Eldorado.
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4,023 Posts
I got it used, but so far:

- Check-engine light due to CAT (looking into it)
- right mirror does not always turn back up completely (looking into it)
- 2 LEDS are broken in the left tail light (replacement is ordered)
- Engine had some rough start issues
- Rear lid weather stripping has been fixed to stop leak.
- NAV-DVD has been replaced, since it was too scratched to be able to be read.
- Ultraview has been fixed for auto-reverse issue
- left rear passenger door locking mechanism is missing a bushing
- Bagage compartment net has been ordered
- left front door hinge was making noise. It has been re-assembled with new lube.
- Left front HID was flickering. Control unit and light 'bulb' have been replaced.
- turn signal stalk sometimes didn't work. Has been replaced.
- The middle glas cover on the roof is sticking out on one side. Needs adjustment.
- missing tools for the spare tire
- Gas filler door hinge needs lubrication
 

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1970 Eldorado.
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This has probably been posted somewhere before, but the solution to turning off the nav screen is to press the AUDIO button, then AUX, then hit the MENU button, then DISPLAY OFF. Not intuitive, but it works.
Or use voice control button and say:
"system off"
and
"screen off"

:highfive:
 
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