Hi ACfromLA, with my XLR this is my fourth car with run-flats.acfromla said:Well, I had the first mishap with my new XLR. Somehow got a nail into the sidewall of the Michelin's run flat ZP tires (not repairable). The built in tire pressure sensors notified me of the problem, so that was a good thing.
From there on it got ugly.
Obviously, nobody had the tire ($365 FYI). Best anyone could do would be the next day. So I called my dealer, by the way was 50 miles away at the time, so the run flats work as advertised.
I informed him that the ZP tires have an unconditional warranty and they said they would also be able to get one the next day.
Get to the dealer and the fun begins. The service manager informs me that the tire is not covered under Cadillac's bumper to bumper warranty but Michelin's :banghead: . My dealer says (Parkway in Santa Clarita, CA) I will have to pay for the tire, bring the damaged tire to an authorized Michelin dealer (Sear's in my area) they will have the claim form, mail it in, get your money :lies: .
Well to shorten the story, Sear's didn't have a claim form, Michelin told them I had to call back on Monday, take the tire back with me.
Called Michelin on Monday, and guess what, any Cadillac dealer is authorized for reimbursement on a warranty tire issue. They are still going to send me a check but I didn't need to go through this BS.
Point of the story is, Cadillac has got to get it's customer service issues resolved. Their attitude must be WIT (whatever it takes) to make the customer happy...By the way, the dealer also lost my Michelin warranty book.
FYI......Not every tire dealer has the equipment to change these tires...Even Sears the authorized dealer didn't.
NOT HAVING A SPARE WILL BE INCONVENIENT
