My 2023 DE has a cracked glass roof. Garage parking at home, and covered at work. This seems to be a manufacture defect to me, any thoughts? I bring it to service tomorrow.
-
BEWARE OF SCAMMERS. Anyone trying to get your money should be checked out BEFORE you send anything anywhere.
SanClementeLyriq
My 2023 DE has a cracked glass roof. Garage parking at home, and covered at work. This seems to be a manufacture defect to me, any thoughts? I bring it to service tomorrow.
21 - 40 of 98 Posts
I dont see a protective coating or film preventing this. Just add glass coverage to your insurance. It'll cost you a whopping $50 deductible if it happens again.
Joined
·
10 Posts
I didn’t even know that was a thing. Definitely need to look on to it!
Joined
·
159 Posts
The glass roof of my 2023 DE Lyriq developed a long crack. I thought it was a stress crack (covered by warranty), but Cadillac says it was a stone chip (not covered by warranty).
In any event, my car insurance will pay to replace it (with zero deductible, which is remarkable!).
The repair shop I was sent to (that does only sunroofs), after some investigation, said they couldn't do it and so I was sent back to Cadillac (okayed by insurance). My dealer has zero idea when the part might be available. It feels like this is the first Lyriq roof to be replaced....ever.
Anyway, just curious if anyone has experience with this.
Thanks. View attachment 651883
In any event, my car insurance will pay to replace it (with zero deductible, which is remarkable!).
The repair shop I was sent to (that does only sunroofs), after some investigation, said they couldn't do it and so I was sent back to Cadillac (okayed by insurance). My dealer has zero idea when the part might be available. It feels like this is the first Lyriq roof to be replaced....ever.
Anyway, just curious if anyone has experience with this.
Thanks. View attachment 651883
Joined
·
159 Posts
Same issue for me. The glass roof of my 2023 DE Lyriq developed a long crack. I thought it was a stress crack (covered by warranty), but Cadillac says it was a stone chip (not covered by warranty).
In any event, my car insurance will pay to replace it (with zero deductible, which is remarkable!).
The repair shop I was sent to (that does only sunroofs), after some investigation, said they couldn't do it and so I was sent back to Cadillac (okayed by insurance). My dealer has zero idea when the part might be available. It feels like this is the first Lyriq roof to be replaced....ever.
Anyway, just curious if anyone has experience with how long this might take? Everyone I encounter seems clueless...
![Image]()
In any event, my car insurance will pay to replace it (with zero deductible, which is remarkable!).
The repair shop I was sent to (that does only sunroofs), after some investigation, said they couldn't do it and so I was sent back to Cadillac (okayed by insurance). My dealer has zero idea when the part might be available. It feels like this is the first Lyriq roof to be replaced....ever.
Anyway, just curious if anyone has experience with how long this might take? Everyone I encounter seems clueless...
Joined
·
159 Posts
Stupid me forgot to search! Found it and I'll delete this thread.
There have been a few like this posted in the FB group.
We just had are fixed glass roof replaced on our 2024 lyric and not the radios does not work. Work while we drove it there and now it doesn’t. Does anyone know if there is any wire or connection to the glass or around the glass that could have gotten damaged?
They could have bumped the shark fin and dislodged a wire... That will have to be checked.
Joined
·
14,302 Posts
This is certainly not what we like to hear, mhite4492. Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2024 Cadillac LYRIQ's radio not working after the glass roof was replaced. To do so, please send an email to socialmedia@gm.com with ATTN: mhite4492/Cadillac Forums the subject line.
Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit Site Maintenance. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
The AM/FM antenna is not in the shark fin - just XM, cellular, and GPS in there. The low frequency AM/FM antenna has larger wires fitted inside the rear spoiler area (top of the liftgate). But they definitely could have unplugged this cable or related connections.
Same on mine and same place, here is the thing it took one hour to replace and the glass company that the dealership hired only charges 350 dollars for the labour. Was back in my hands after a couple hours curing time. Not sure why some are saying it takes three days?????? Al products were GM certified and hasn't been an issue since. The dealership had dropped the headliner for the glass company that took an hour also just to be transparent.
Joined
·
1 Posts
Today, 11/1/24 I was driving my new Lyriq with 300 miles on it when the Sun roof shattered on the freeway. I was traveling at 65 mph and it sounded like a bomb. Entire sunroof shattered with flying glass chipping the paint. Dealer in Thousand Oaks stepped up and gave me a brand new Lyriq loaner. Not sure if they will fix car or replace. Pretty frighting experience.
The state contractor rejected my rock damage claim so nearly 10 months later mine still hasn't been repaired. Glass is backordered as well so oh well.
Joined
·
1 Posts
One month of ownership and the roof started out as a crack in the back right hand corner with only 1k of miles. They told me it’s on me. I’m not happy
Who is "they"? Your dealer? Cadillac? Can they show you an impact point? If they can, then it would be on you. If not, they should step up.
Joined
·
14,302 Posts
We do truly understand how this crack in the roof of your LYRIQ has created frustration and difficulty to you. Please know, our team is here to provide an extra layer of support to our customers as needed with vehicle concerns. Kindly, send us an email to socialmedia@gm.com if you would like our team to lend a helping hand. When you send us this email, be sure to include your Username and Forum name in the subject line.
I have had my Lyriq for two months. All of a sudden there is cracks in the roof spidered from the middle edge driver's side. Service department wants $3000 to replace it. Ridiculous! This has to be a quality or engineering defect. Teslas don't crack like this!
So, is your dealer claiming that it is from impact damage? If so, make them identify the point of impact (if caused by an impact, the point of impact will be obvious). If they can't, they need to replace under warranty. Push them and Cadillac to step up if they can't prove impact damage.
P.S. A quick Google search turns up plenty of results of cracked Tesla glass roofs.
21 - 40 of 98 Posts
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
