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Remove previously paired Bluetooth phones

24010 Views 9 Replies 5 Participants Last post by  richmaurstuff, 
Q
The previous owner of my 2011 Escalade EXT left his phone paired to the Bluetooth system. Is there anyway to remove it?

It appears that the Bluetooth system is 100% voice controlled, and to remove a phone you have to not only say the name of the phone, but you also have to sound exactly like the person who paired it (which obviously I can't modify my voice to sound like the previous owner). I even tried just recording him saying his phone name and playing it back to the system for removal and it won't work. This is really annoying considering I've had the vehicle for like 6 months now and still can't remove the PO's phone... I've looked online and can't find anything so far. If anyone knows how to do this please help!!!
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C
Hi QuadLazer,

I can understand how this Bluetooth issue would be frustrating and I apologize for any inconvenience it has caused. Have you tried reaching out to our infotainment team? They are our experts on the CUE and can be reached at 855-428-3669 from 8am to 10pm EST, seven days a week. If they are unable to assist in a resolution, please send a PM my way and we can discuss other possible options.

Have a great day,

Austin J.
Cadillac Customer Care
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