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1992 Cadillac Sedan DeVille
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Discussion Starter #1
The previous owner of my 2011 Escalade EXT left his phone paired to the Bluetooth system. Is there anyway to remove it?

It appears that the Bluetooth system is 100% voice controlled, and to remove a phone you have to not only say the name of the phone, but you also have to sound exactly like the person who paired it (which obviously I can't modify my voice to sound like the previous owner). I even tried just recording him saying his phone name and playing it back to the system for removal and it won't work. This is really annoying considering I've had the vehicle for like 6 months now and still can't remove the PO's phone... I've looked online and can't find anything so far. If anyone knows how to do this please help!!!
 

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2013 Platinum Escalade (crystal red), 2013 Platinum ESV
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-Press and hold the phone button, say Bluetooth
- then say list.

This gives you the names of the phones which are paired.

-press and hold the phone button, say Bluetooth
-say delete
You will be asked to say the name of the phone you want to delete.

7-103 of the instruction manual.

Hope it works.


Sent from AutoGuide.com Free App
 

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the amazing one thing GM phone assistance does understand names, that were saying by previous owner and my "not perfect english". This is a first device does understand so easy. Surprising.
 

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1992 Cadillac Sedan DeVille
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Discussion Starter #5
I've tried this and it doesn't work. The problem is when it prompts you to say the name of the phone you want to delete, it will only accept the similar sounding voice of who stored the phone. The PO of my Escalade stored it just as "phone" but it's his voice, not mine. So I cannot remove it that I know of.
 
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Hi QuadLazer,

I can understand how this Bluetooth issue would be frustrating and I apologize for any inconvenience it has caused. Have you tried reaching out to our infotainment team? They are our experts on the CUE and can be reached at 855-428-3669 from 8am to 10pm EST, seven days a week. If they are unable to assist in a resolution, please send a PM my way and we can discuss other possible options.

Have a great day,

Austin J.
Cadillac Customer Care
 

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Surprising that you have problem with it. I have even be able to remove ph name said by woman voice. As I said before this is first over the voice device understands me, even Siri is sucking compare to CUE.
 

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2013 Platinum Escalade (crystal red), 2013 Platinum ESV
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I've tried this and it doesn't work. The problem is when it prompts you to say the name of the phone you want to delete, it will only accept the similar sounding voice of who stored the phone. The PO of my Escalade stored it just as "phone" but it's his voice, not mine. So I cannot remove it that I know of.
Try asking a friend to help you; someone with a different sounding voice all together, perhaps a woman.
 

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1992 Cadillac Sedan DeVille
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118 Posts
Discussion Starter #9
FYI I got this resolved. There is no simple fix for this, I had to take it to the dealer and they erased the PO's phone from memory (I assume they must have had to take the box out and reset it or otherwise perform some sort of special manufacture reset that). The guy at the dealership was pretty frustrated with it.

To anyone selling one of these vehicles- please have the courtesy to unpair your phone from it to avoid this! lol
 

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I have a similar issue with my 2011 coupe. It worked fine until I deleted the previous owners list. Ever since then, when I try to store a number with a name tag, it takes note of the number that I give, it repeats the number to confirm it, then it asks me to give it a name tag and not to mention any numbers, then immediately signs of with a goodbye thank you without recording anything.. ? I've tried to delete any other list or paired phones that may be lingering in there.. somewhere..? But it tells me there are no list. I've re-paired my phone to the system. Now, calling out with a (digit dial) call works fine. Before deleting the list, I could (store number) call out using name tags.. It was working perfectly well ! When you call GM for tech support, they are at a lost and suggest that I bring it to the dealer.. I'm 100 percent sure that all it needs is a reset..
Anyone.. ?
 
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