I have the same problem with my 2016 XTS. Rear cup holders will not retract all the way in. Feels like it’s hitting something. Can’t see behind the mechanism and don’t see any easy disassembly.
Did you ever get a fix for this?Has anyone experienced this. The rear cup holders on my 2014 XTS LUX will not retract all the way as if there is something inside preventing it from closing completely. Of course this prevents me from closing the armrest. Does anyone have a diagram on how to take the armrest apart. Just looking at it there is no indication of how to disassemble it.