:alchi:
clickart said:
what kind of noise should I look for if there is something is wrong with my differential?
Mine was going whhhhhhhhheeeeeeeeeaaaaaaaaaaannnnn as I stepped on the accelerator then would back off a little when I let off the gas.
When I would roll to a stop it would make a fluttering noise.... fffffftttfffftttffttffttffffddddddd.
I first had the brakes and calipers completely refurbished then had a third party drop the tranny pan and check for wear, then pointed them to the rear diff and had them check it out.
They said it looked like silver paint speckles were in the diff fluid.
This situation is obviously a problem that does not happen overnight.
As long as you have done due diligence on the maintenance or you purchased the vehicle with good faith that that maintenance had been performed you should NOT have to pay for GM to fix their own factory defect.
Remind your service guys with respect that you are driving the flagship of the GM fleet and that you expect the service to live up to the standard of the Cadillac name.
Use their marketing to remind them of the standards to which THEY must adhere.
Be respectful yet firm AND informed.
My associates have been amazed at how well I've been taken care of.
Part of that is due to the high standards for service and the great reputation of the dealership I bought from and the rest goes to the fact that I was dilligent in my gathering of information.
It doesn't hurt that I know the owner either so if you are not satified bark up the chain to the General Manager first then the Owner.
Make them like you and want to help you.
That is the key at all levels.
Oh, and a gift card to the nearest steak dinner restaurant does wonders with your service guy.
