Next set buy tires with more tread.

 

Very useful reply!

 

With a good alignment, proper inflation, and scheduled rotation a set of tires normally lasts me at least 40,000 miles. One of those must have not been attended to for that type of wear. Are you maintaining properly, was the car in an accident?

 

You mention both wear indicators show 3/32nds of an inch. Each major groove in the tire should have a wear indicator so what exactly is at 3/32nds? I think you need a second opinion, and depending on how the wear is, this then should dictate what your next action should be. If the wear is even across the tire, and the tires in question are the fronts, I would move the fronts to the rear and drive the vehicle until the now new fronts show wear to the wear bars; then replace all.

p.s. It wouldn't be the first time that a dealer pulled some shenanigans to sell people a new set of tire (that didn't need to be changed).

 

No accidents, tire rotation as scheduled...

 

The new tread depth original equipment on XT5 is 9/32. You have used 2/3 of the tread.
Bridgestone Blizzak DMV2 has a depth of 13/32 you might replace your tires with those.
My Cadillac dealer told me that the original tires would last about 25,000 miles.

 

Bridgestone Blizzak DMV2 is a winter tire. Not a summer or 4 seasons tire !

 

I had a tire shop once measure with a tread depth gauge ON TOP OF the wear bar. It was for a warranty claim, and they were prorating usage. But I got into a HUGE argument with the guy over where the depth gauge went. Never trust the guy at the cash register, he's not there because he knew too much to be in the shop.
Anyway, a novice wont be able to tell wear patterns, but measuring (or looking at the wear bars) is simple. OEM probably doesnt carry the same warranty as Michelin (60k mi) but there will be something (prorated).
My dealership has an analyzer that everyone drives across going into the service lane that measures wear patterns and depth.

 

My XT5 with 19,000 miles has 6, 7, 7, and 8/32 tread remaining. I should get at least 20,000 more miles.

 

I have a little over 26K miles on my '17 Platinum with the Michelin 20" all season tires. I can see the tread bars clearly. I did the 'ol Lincoln penny head measurement test and the worst still covers a small portion of his head. If I had to guess, I would think about 5K miles more before having to get new tires. I keep the tires properly inflated and the dealer has rotated them per the schedule. Any recommendation on what I should get for my next set in terms of ride, wear and road noise? Thanks!

 

The Michelin Premiere LTX ties on ours came with 8/32 of tread when new. At 12,000 miles, they have 5/32 on front and 6/32 on rear. They have not been rotated. So, by about 20K miles, the fronts will be worn out (3/32) and shortly thereafter the rears. I find this unacceptable. This is worse tread life than I get out of the high-performance staggered width tires on my SL550. Either these Premiere LTX tires are just crap, or Michelin makes a special crappy version for GM.

 

Softer tires will fair better in colder climates, grip better in hot climates at the sacrifice of wear. On any tire if you let them go low on the wear indicators, do not expect the same safety/performance as when new.

If safety and performance is your gig, replace them before the wear indicators say to.... Also, for anyone that does not drive a lot on them (like my mother in law) if they are over 5-6 years old if they show any signs of cracking on exterior, dry rot, they gotta go....

 

I did some research on the Michelin Premier LTX tires. These come with 60,000 mile warranty and UTQG rating of 620 A A. There is no way a tire of that quality should wear out in 1/3 of the treadlife warranty! I really think GM had Michelin make a special crappy version for them.

 

A lot can depend on the roads you drive on (I'm talking the surface of the macadam, concrete, tarmac) and how you drive: aggressive, mixed or easy; I see fellow motorcyclists that are riding on the same tires that I am that are getting 5 to 6 thousand miles out of Michelin Pilot Roads (I know they are motorcycle tires) but bear with me; I have 16 thousand miles and they are beginning to show time for replacement. So, a pretty fair (variation) is well within normal variances.

 

Our roads here are in very good condition. They are mostly high-quality asphalt, some smooth concrete, but no "rough stuff" like they use in the snow belt. Around town, I drive the same roads in my car (Mercedes-Benz SL550) as my wife does in the XT5.
My car has much wider and lower profile "summer" tires, and RWD V8 that I like to enjoy. Both cars do about 60% local driving, 40% freeway (not counting local driving on freeways). It looks like my tires are going to outlast hers. Mine have about 18K on them and have more tread than hers at 12K. These Michelins on the XT5 are warranted for 60K miles. There's just no way that lasting only 1/3 of that is acceptable.

 

Well, yesterday I took the drive to the Cadillac dealer and had them look at the tires. I will never use that local GM dealer again. At Cadillac they measured the thread wear and showed me that the results that they were getting are 6/32 on the front and 5/32 on the rear, which is just fine, (they took the measurement multiple times) not the 3/32 and you had better buy new tires in 5K miles...I will be speaking with the manager of that GM location...

 

like I said, there are many not-so-bright 'mechanics' out there that think they are supposed to put the tread depth gauge OVER the wear bar... I'd think it was a conspiracy if I hadn't witnessed how clueless the guy I dealt with was....
There's so much the average owner cannot do on these cars, but basic maintenance knowledge will save them some $$$

 

I have a 2017 XT5 with 20K miles. Tires are worn below 4/32. My dealer told me the XT5's are only averaging 25K on a set of tires. If the tire manufacturer warranties the tire for 60K mikes, and they are failing at 20K tells me GM engineering specified the wrong tire for the vehicle. All four of mire tires are evenly worn been rotated at the dealer as recommended. Michelin is pro-rating the tire warranty but with an 18 month old vehicle with 20K miles, this should not be the consumers responsibility. This is the reason for purchasing a new vehicle, to not have maintenance issues in the first 18 months. If the tires were worn uneven or if 2 of the 4 had an issue it would likely be a maintenance issue. Not the case here. My dealer told me I was the third complaint the afternoon I spoke to them. this is a GM issue that they need to address.

 

Experiencing the same situation now with my 2017 XT5 with 21,000 miles. I do not drive aggressively and and the tires now have 2/32, 2,32, 3,32, 1,32. I rotate every 7500 miles. They to sell me a set of new tires at the dealer end of story. It doesn't take and engineering degree to figure out somethings not right and getting 20k miles out of a 60k tire just doesn't fit. I remembered to look on this forum for tire warranty info. Thank you people! After advising my service representative I am told that Michelin will prorate and I will need to cover 60%. Just don't understand why I had to advise them instead of them advising me as I know they know. They do still recommend the premier LTX. Also wondering how the prorations are compiled.

Spoiler for XT5 tires already need replacing with 21,000 miles:

 

Believe me, you drive aggressively whether you realize it or not providing your measurements were accurate.

 

I will buy Michelin Defender LTXs as soon as the Premier LTXs are down to 6/32nd at about 25,000 miles or before this winter certainly. As the gentleman said, buy more tread. The Defenders have nearly twice the useful tread since it is time to replace at 4/32nds (.125"). The 18" Michelin Premier LTXs that came with the car were 8.5/32nds" (.266" minus .125" =.141" useable tread) when new while the Michelin Defender LTX has a new tread depth of 12/32nds" (.375" or .250" useable tread). I replaced LTXs several times at 60,000 miles plus on my prior SUV and think they must have been the Defenders. The Premiers seem to be a con designed to bring the customer in for marked up dealer services very early in the game.

 

I meant to say I would replace the Premier LTXs with Defender LTXs when the tread depth is worn down to 4/32nds" or before winter certainly. Just noticed the error and can't edit this long after posting.

 

I have had it with Michelins. I have used them for many years. In recent years, I have experienced side wall cracking, mid-thread cracking and now low tire life.

I do not beleive that one should support a company that has allowed quality to fall that far. I am sure there are other people that have experience the same failures but I have not seen that.

I am dissappointed with GM and Cadillac for putting a substandard tire with shallow tread depth on my XT5.

 

The Defender LTX does not appear to be available for 20" rims. It is available for my 18" wheels in the 118 mph "T" speed rating rather than the original "H" rating of 130 mph. Discount Tires will put them on my 2017 Luxury XT5 while Costco will not. They seem to have better reviews focusing on longevity than the Premiers and remain my future choice. I was mistaken in suggesting they would be a good choice for XT5s riding on 20" rims.

 

Just as a quick contribution, I had these same tires on my Denali and thought they were great all around tires. The vehicle came stock with another make and these were far better, especially in the snow here in Chicago. However, as many have reported, the life in actuality is much less than advertised.

I bought my Premier LTX's from Costco, and they were very, very good about the prorated warranty when I came in with 45,000 miles and 3 out of 4 were just hitting the wear bars. On top of the $70 rebate on a new set, I also got a 25% discount for the prorate. I thought otherwise, they were great tires, so I had no problem crediting me for the reduced life. As long as you get the credit back, I'm not out anything.

The new XT5 we bought has them, and I think they are perfectly fine. If you read the tire warranty, you should be able to get the prorate, if indeed you can confirm the tires were maintained correctly, ie, rotations, proper inflation, alignment, etc.

The trick is, I would probably try to see if I can get the proration credit directly, and see if that credit can be used elsewhere, like Costco, instead of the Cadillac Dealer. That'll be my angle when the time comes. Unfortunately, the dealers are not usually very helpful with 3rd party vendors. My .02 fwiw.

 

JackJustis

All of that have the XT5 with these Michelin version of tires are experiencing the same severe wear. Do you have a set of them on an XT5?

 

Yes, I do . After doing a very accurate measurement today with my tread depth gauge, it appears I still have considerable tread left after 24K. Measured the four tread depths across the tire and each reading was just a blond hair under 6mm. These original Premiers were 8.5mm new when purchased March 2018. I will admit that I do not drive aggressively and our roads here in Florida are pretty smooth. Maybe that has something to do with it. Im also very easy on the brakes and the original pads show practically no wear whatsoever.

 

Reagana
Can you give us more information as to what number to call at Michelin?

 

There is a mileage warranty that's prorated. I ran a set on my other car that I got from Costco. Instead of the 60K miles, they hit the wear bars at 45K. So, they gave me 25% off a new set. I'm good with that. One issue mentioned in the warranty policy is, you must provide documentation on proper rotation schedules, which gladly Costco tracks for you, and is free. Not sure if the Dealer will handle it the same, but I think looking up the flyer with the owners manual package should contain some relevant info, and numbers to call.

 

I called Michelin customer service. Spoke with a very nice lady in Canada. Explained my situation and she documented my concerns. Got a case number and she told me to go back to my local tire dealer. They called Michelin and I received a 60% warranty. Today I am installing a set of Michelin Defenders. I will say Michelin stepped up to the plate.

 

My 2018 Cadillac XT5 came with Michelin Premier tires that were noisy, vibrated terribly and were not good in snow. At 4,300 miles I called Michelin and they gave me a 90% rebate which amounted to $786.38 on the purchase of Michelin Defender LTX tires with which I am very happy. Short tread life for Premier is well known and documented.