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2019 XTS Luxury AWD, 2004 SRX N* AWD (gone)
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When pairing the phone there is (on my phone - Moto G) a small check box in the lower left had corner of the 'pair' notice that gives permission for CUE to access the phones contacts. Tap that, then tap pair, and your contacts should show up on CUE. At least that is how it worked for mine.
 
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