Hey mine does the exact same thing. only it doesnt happen every time i roll it down all the way. when it does happen all i have to do is make sure that the motor is all the way down and i grab the glass with a pair of needle nose pliers and pull the glass up out of the door then i use the switch to move the motor up and it catches on the glass and works like normal until it falls again. I havent looked into fixing it though.