Add another one with a 2021 bumper paint issue. Both sides. What was the verdict for others who were impacted? Do they just touch up the spots? Do they repaint the entire front fascia? Will it happen again unless the replace? I haven't take it in to the dealer yet...just trying to prepare and make sure it gets fixed properly.
Paint issues
101 - 114 of 114 Posts
Just had this happen on an Escalade Sport white diamond tricoat manufactured feb 2022 and stumbled on this forum. Super annoying they haven’t fixed this issue yet. Is it more of a rubbing issue from tight panel contact or paint adherence issue? Also will they send a factory repainted bumper if you push them too?
Joined
·
427 Posts
Right. I believe there's a class action lawsuit on Lexus vehicles. The clear coat was completely failing.
Paint isn't as good as it was decades ago due to environmental concerns.
My last two trucks had to have the front bumpers repainted because they chipped way too much. My dealer determined the clear coat was too thin. After the dealership painted it by hand I had no more issues. It’s the robots that don’t have an eye for imperfections so it’s left up to the quality control that already has enough on their plate with producing as much as possible.
Joined
·
26 Posts
Not surprised, black in person looks terrible. I've never seen that much orange peel in my life. Hopefully this changes by the time I get mine.
Joined
·
13,054 Posts
This is certainly not what we like to hear, Jamewess. Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2022 Cadillac Escalade Sport. To do so, please send an email to [email protected] with ATTN: Jamewess/Cadillac Forums in the subject line.
Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s privacy policy, please visit Privacy Statement | General Motors.
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
Joined
·
1 Posts
I was wondering the exact same thing. We have a 23 white sport and I tried buffing it out by hand thinking we scuffed it up. Wonder if there's a sensor behind causing this.
Joined
·
13,054 Posts
This is certainly not what we like to hear, Naz23Sport. Please know, customer satisfaction is extremely important to us. Our team would be more than happy to take a closer look into the concerns with your 2023 Cadillac Escalade Sport. To do so, please send an email to [email protected] with ATTN: Naz23Sport/Cadillac Forums in the subject line.
Please include your contact information, VIN, a brief description of your concern, and the name of your preferred dealership. We look forward to hearing from you. To learn more about GM’s Privacy Policy, please visit Privacy Statement | General Motors. The information you provide may be monitored and recorded and is subject to the GM Privacy Statement.
Privacy Statement | General Motors
Your privacy is important to General Motors. This Privacy Statement addresses the personal information GM collects and how GM handles that personal information.
www.gm.com
Joined
·
15 Posts
Does anyone have a 2023 that is having this same paint problem? Chime in 2023 owners if you had this happen.
23 XT4 at both headlights. Dealer offered to "touch up" saying repaint might cause problem later! WTF!!!!!
Then agreed to repaint. Seems like this has been well documented as there's Service Bulletin about this exact issue from GM back for 2019-2021 XT4's.
101 - 114 of 114 Posts
