Interesting to see what the resolve is.

 

We have the same issue in ours, tap on it and it goes back to previous screen.

 

In some respects, it's good to see that there are multiple vehicles with the same issue. I'm sure it's a quick software update issue. One of the joys of early adoption is that you get to be the guinea pig for others.

 

I am also seeing the same audio issues. You would have thought Cadillac would have discovered these on their own during the month-long quality hold in December. Maybe they did and hopefully a fix is already in progress. They should have had one of us be testers. I found the issues within hours of taking delivery. Apparently their Quality Control isn't. And they make such a big deal about the AKG audio system.

P. S. my forum flag changed to a Mexican flag because that's where I am as I posted this.

 

Wonder if it's as designed. Could it be the speakers are meant for Dolby Atmos by chance?
Interesting...

 

I don't think so. In addition to the mode setting issue I'm not getting sound in the ceiling speakers (at least). The Computer Electronics Show YouTube on Dolby Atmos (see other thread) describes the sound system as being amazing. What we are getting is not even acceptable.

 

I'm thinking that the ceiling speakers are Dolby Atmos height speakers and will only be on with an Atmos source. I could be wrong, some documentation from Cadillac would be helpful.

 

I tried the factory reset of the infotainment system and that did not resolve anything. Still no audio in the rear speakers & no access to that other menu that was bumping me out.

 

they probably loaded the wrong calibration for the amp.

I think Quality holds aren't testing software but the physical vehicle.

 

Yeah I can't speak to the rear speakers not working but the speakers in the ceiling ARE Atmos height speakers and as such no audio would come out of those speakers without the Atmos source. This article gives a bit of information. I feel it's much like a surround system for your home theatre where you get no audio from the surround or Atmos speakers if the source doesn't support it.

I experienced Dolby Atmos music in a Cadillac OPTIQ

 

… I feel it's much like a surround system for your home theatre where you get no audio from the surround or Atmos speakers if the source doesn't support it.

All my surround systems since the mid-80’s have had a way to use all the speakers even if the original source doesn’t support true surround. I didn’t go around and listen to each speaker when I test drove with my iPhone paired, but the music felt like it was coming from everywhere (maybe not above, but I figured it would just blend all the music across all the speakers). After seeing the pictures of the audio settings and how similar they are to the Lyriq (as well as reading some of the experiences above), it makes me a little nervous about how much software might go astray in the audio system (and more and more the car as a whole).

 

I've been on other sites for specific cars and there's usually a manufacturer rep on the forum to answer questions like this. Where's Cadillac?

 

It would seem they are not here at all.

 

GM only has reps like that on the Corvette forums. No where else.

 

Someone on another site said that audio from the Amazon music app on the car sounds WAY better. Wish I had a car to experiment with this...

 

I can confirm that the Amazon Unlimited app in the Optiq provides great Dolby Atmos sound from all speakers including the rear height speakers. Amazon provides a Dolby Atmos playlist to demonstrate this capability.

 

The audio fix should not be difficult. The review of the Optiq's Dolby Atmos performance by the guy at the Consumer Electronics Show was totally positive. That vehicle clearly had the fix we all need. Our Optiq was built in November 2024, obviously before Cadillac had the fix in production. This should be an easy over-the-air deployment, a feature Cadillac makes a big deal about. We shouldn't have to bug the dealer.

In cases like this sending a message via Twitter would get a response. But the Cadillac Twitter account has not been touched since August 2023, so that would be useless.

 

reach out to GM corporate emails about this but they will still need you to go to the dealer so cases can be opened and investigated.

 

Is that EV Concierge worth talking to?

 

I went to dealer yesterday and they opened a case with GM engineer

 

Can you get the case number so I can give it to our dealer.?

 

 

I also called GM and was told they were gonna open a case, but I don't have a number for that yet

 

Thanks, when you get it we should all let our dealers know so they can jump on the bandwagon.

 

Sounds good

 

I just received a call from service manager, Cadillac is aware of the problem and someone is coming in next Friday and for me to bring my car in then

 

I was finally able to spend some time experimenting with the audio settings, attempting to improve the sound quality of sources. In the area for modes (which has been reported as only showing Front and then kicking the menu back to Audio settings) after repeated trials (i.e., repeatedly selecting mode, watching carefully, and trying not to blink so I could maybe catch the options list) I was able to see that the three modes that should be selectable are Front, Stereo, and Surround 3D. My 2018 CTS Bose system had a similar sound mode selection function, it had front, stereo, and Centerpoint, the last of which I'm hoping is the equivalent to the Surround Mode 3D. Centerpoint provided superior sound quality to the other options. I'm hoping the anticipated audio system update will fix the inability to select the sound mode. Thoughts?

 

From what I understand everything was fine with the Optiq’s at the Consumer Electronic’s Show now called CES in Las Vegas. What did they do to those cars?

 

I have the same issue here with my Sport 1, no sound at all from the speakers in the back and ceiling ones, can't wait to have this fixed.

 

I test drove a Lux 1 last week and all speakers worked in full glory. Sales dude was using something on YouTube that was sourced in Dolby Atmos. Hopefully picking my Sport 2 up tomorrow and my closest dealer is 2.5 hours drive so not wanting to go back soon for unintended service.

 

Well that is a good sign. Must have been a later build than ours. Waiting for the OTA software update.

 

They are now, they're popping up on various threads, about time.
Just a bot though it seems.

https://www.cadillacforums.com/search/2146604/

 

Well the GM engineer programmed my radio today, I do have to say it sounds better, but I was expecting to get wowed, that's not happening. I can now get into that setting that I was not able to before ( front, rear & surround 360 ) Now I need to find dolby Atmos music

 

What source are you trying to use for Dolby Atmos music?

 

I think at this point Tidal is the only available source, although someone mentioned they found a YouTube video that was Atmos-encoded (watched while parked). That said, the source I use to "tune" the system is high bit rate USB recordings. Even without the ability to select the mode (stuck in Front) I get fairly decent sound.

Numbers117, could you check your paperwork for information on the update? My dealer is looking for a field action ID or anything to identify the procedure. Please let me know!