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In my OnStar, when I push the telephone button, a voice comes on and when I say DIAL she says number please, and repeats numbers one by one. Everything works well except for the number 2 - which she recognizes as 4, #, or says pardon. When I call help, they suggest saying CHEW or SHOE but that does not work, spoken by several persons. I have gone through BOO, COO, DOO, FOO, GOO, HOO, etc. with zero success:

1) Does anybody else have this problem?
2) Have you solved it?

Thanks, Edwin M.
 

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No troubles here, but I say the numbers all at once, not one at a time. Seems to recognize a string better than single digits. Have you saved name tags? If you could get it to take once ... just a thought.
 

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Cadillac DTS 2009 / F150 lariat 2006 / 2019 CT6 AWD 3.0tt Super cruise
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01 STS here I have had the same problem with that number 2 it took a lot to get that number in. I gave up on onstar phone. Went Verizon with hands free head set. I also had another problem when I called a phone that had a auto answer and said press one for ENGLISH I gave up what button you push I don't know. Just my 2 cents worth..


Ketcha L8a Mike:thepan:
 

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Some people with certain dialects have problems with certain numbers.
We have had success at times having customers turn their head a different way. One woman had great success with turning her head away from the microphone or towards the driver window. Also be sure not to speak too loudly. Try to use a normal voice and don't get in a rush.
"chew" usually works but you might need to make sure you are not pointing your face towards the microphone.
 

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I had the same problem with my 05 STS's Onstar dialing the #2, I was told to say "Chew" instead of "Two", even though saying Two worked before for some reason it doesn't work now, but saying Chew does work. Hope this helps.
 

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Tips from OnStar® for better speech recognition results:
Concern
Tip for Better Result
Noise
Noise may confuse the speech recognition system. You usually get better performance from the system in quieter conditions:
• The HVAC fan creates noise. Turn it down or off for better speech system performance.
• Driving at high speeds creates louder engine noise and wind noise. You may get better results at lower speeds.
• An open window or an open sunroof allows more noise to enter the vehicle. Close all windows for better results.
• Noisy rainstorms can also reduce performance.
• If passengers are talking while you use the speech system, it may be confused by their speech. You will get better results if all occupants of the vehicle are quiet while the system is listening for commands.
When to Speak
In Personal Calling, the system is only listening after it prompts you to speak.
• When the system prompts you to speak, you have about 5 seconds to respond. If the system does not hear a response, it will prompt you again, or cancel the transaction.
• If you begin to speak too soon, it will tell you "Slower, please." Try pausing for a half second before speaking.
• In Virtual Advisor, the system is always listening for commands, even while it is speaking.
How to Speak
Speak forcefully, and clearly.
• The noisier the environment, the louder you need to speak. If you are in the driver seat, speak facing the front of the car. If you are a passenger, speak facing the rearview mirror.
• Speak calmly, and naturally. The system may sometimes fail your repeated attempts to give a command. If your speech is distorted by shouting or frustration, this may cause more errors.
• People with high-pitched voices may have better results by speaking in a deeper, lower-pitched voice. However, do not lower the volume of the voice.
• Avoid speaking with a rising intonation, like asking a question. Use a flat or falling intonation, like giving an answer.
What to Say
Personal Calling: One-word commands
• The Personal Calling system listens for only one word at a time. There are some exceptions, 2-word phrases that are spoken and understood as a single word, e.g. 'virtual advisor', 'voice feedback', and 'my number'. You can enter phone numbers only one digit at a time, and the system repeats each digit as it hears it.
• Say "Help" at the Ready prompt to hear the list of Personal Calling commands.
• Virtual Advisor can understand sentences with more than one word. It also expects to hear a 4-digit number all at once when it asks for your personal identification number (PIN).
• Say, "What are my choices?" to hear a list of commands that the Virtual Advisor understands.
Entering a phone number
• If you have trouble getting numbers correctly into the system, store your frequently-called number in the directory, so the system will remember them. After you have stored a number with a nametag, then you simply say "call" and the nametag in order to call the number.
• If the system cannot understand your numbers, ask another person to help you enter your frequently-called numbers. This person can speak the numbers, then you can speak the nametag.
Storing or dialing a number
When you have finished speaking your phone number, you do not need to say "store" or "dial" to indicate that you are done. If you pause and say nothing, the system will ask you if you want to store or dial. Say "yes."
Creating nametags
• Short nametags that are similar may be easily confused by the system. You may get better recognition of your nametags if you make them longer, for example "George Washington" without pause, instead of "George" only.
• If you want to use nametags while driving, it is best to store the nametag with some vehicle noise in the background. If you are in park while you are storing nametags, you can turn the fan on low or open windows in order to create some background noise.
Virtual Advisor 4-digit PIN
Say the 4 digits in a natural way, without pausing between digits.
Interrupting
• When the Virtual Advisor is speaking, you can interrupt it with another command. The first word in your command helps to get its attention.
• If the Virtual Advisor has trouble understanding your commands when you interrupt, try speaking the first word loudly and clearly, then pause for an instant, then continue with the rest of the command. For example: "Get ... my weather" or "Lookup... a quote for General Motors".
Personal Calling Commands Command
Tip for Better Result
'add'
Emphasize the 'd' at the end of the word.
'call'
Emphasize the 'l' at the end of the word.
'cancel'
Emphasize the 'l' at the end of the word. If you are speaking the 'can' syllable very quickly, try to lengthen it a little.
'clear'
Emphasize the 'r' at the end of the word.
'delete'
Emphasize the 't' at the end of the word. Do not swallow the 'd' at the start of the word.
'dial'
Emphasize the 'l' at the end of the word.
'directory'
Speak all 4 syllables clearly. Do not swallow the last part of the word.
'help'
Emphasize the 'h' sound at the start of the word. Emphasize the 'p' sound at the end of the word
'my number'
Emphasize all 3 syllables.
'no'
Speak loudly and slowly. Emphasize the 'n' sound at the start of the word. Draw out the 'o' sound at the end of the word.
'redial'
Try to emphasize and lengthen the first syllable: reee-dial
'security'
Speak 4 syllables clearly. Do not swallow the 'i' sound in the middle of the word.
'store'
Emphasize the 'o' sound in the middle of the word in order to distinguish from 'star'. Emphasize the 'st' sound at the start of the word in order to distinguish from 'four'.
'units'
Speak loudly and clearly.
'verify'
Speak 3 syllables clearly. Do not swallow the 'i' sound in the middle of the word.
'Virtual Advisor'
Emphasize both words.
'voice feedback'
Emphasize both words.
'yes'
Emphasize the 'y' sound at the start of the word. Emphasize the 's' sound at the end of the word.
'zero', 'oh'
If the system does not understand 'oh', try 'zero', or vice versa.
'one'
Emphasize the 'n' at the end of the word.
'two'
Round your lips for the 'ooo' part of the word. If you are clipping the 'ooo' very short, try to lengthen it, but do not draw it out excessively. Speak in a low pitch. Do not use a rising tone like asking a question; a falling tone like giving an answer is better.
'three'
End the word 'three' in a smile, to draw back your lips. Lengthen the 'eee' sound if you are clipping it very short.
'four'
Emphasize the 'r' at the end of the word.
'five'
Emphasize the 'v' sound.
'six'
Emphasize the 'ks' sound at the end of the word.
'seven'
Emphasize the 'n' at the end of the word. Lengthen the 'sev' syllable.
'eight'
Emphasize the 't' at the end of the word. Lengthen the 'eee' sound at the start of the word.
'nine'
Emphasize the 'n' sounds to distinguish from 'five'.
'star'
Emphasize the 'r' at the end of the word. Emphasize the 'ah' sound in order to distinguish from 'store'.
'pound'
Emphasize the 'p' at the start of the word. Emphasize the 'd' at the end of the word.
 

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'18 Escalade Platinum
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Mine doesn't recognize 2, 4 , 5 , 7 , or 9 when using personal calling, and I gave up long ago using any of the other voice commands. When I wanted to change the radio, it would turn on the air. Finally, in frustration, I used several choice words which can't be repeated in polite company and all the system would say is "pardon me" or "please repeat". I gave up on the whole thing and since I don't have need for the navigation, I don't even have the disc in the system, that's how frustrated I've become with the whole thing.
 
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