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ATS 2.0 Turbo
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Discussion Starter #1
Is there anyway to activate Siri without having to touch the home button on the iPhone?
 

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1981 Eldorado Biarritz; 2016 ELR
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No, you must hold down the home button on the iPhone to activate Siri. The steering wheel button can only be used to activate the CUE voice control.
 

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Is there anyway to activate Siri without having to touch the home button on the iPhone?
I believe the way it works is you hold the voice/call button on the steering wheel for 5 secs, and Siri comes on like the iPhone. But I am not getting my update till Monday, so not sure it works that way.

I'm wrong - after getting my update, Siri works really well, but you can only communicate with it via the iPhone home button. The steering wheel buttons have no effect.
 

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2013 ATS 2.0T AWD Performance - Radiant Silver Metallic
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I tried using Siri with the CUE update via the steering wheel controls and it didn't work. You have to use the iphone button.
 

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ATS 2.0 Turbo
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Discussion Starter #5
I tried following the instructions for 'Voice Pass Thru' from the original owners manual (say Bluetooth and then say Voice) but CUE just says it does not understand the Bluetooth command...

Maybe the next update will get us a way to implement this via the steering wheel *cough cough*
 

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'13 ATS 2.0T 6MT, 05 LGT, 97 M3
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I've seen Chevy advertising Siri activation through a steering wheel button on the $15,000 Sonic.

Why this is not a feature on our ATS that cost more than twice as much, I don't know.

This is a big one Caddy. We need this feature asap!
 

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ATS 2.0 Turbo
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Discussion Starter #7
I've seen Chevy advertising Siri activation through a steering wheel button on the $15,000 Sonic.

Why this is not a feature on our ATS that cost more than twice as much, I don't know.

This is a big one Caddy. We need this feature asap!
Saw the commercial yesterday! I hope they held off on this feature in the update so that they could market the sonic as being the first...
 
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I tried using Siri with the CUE update via the steering wheel controls and it didn't work. You have to use the iphone button.
I tried following the instructions for 'Voice Pass Thru' from the original owners manual (say Bluetooth and then say Voice) but CUE just says it does not understand the Bluetooth command...

Maybe the next update will get us a way to implement this via the steering wheel *cough cough*
I've seen Chevy advertising Siri activation through a steering wheel button on the $15,000 Sonic.

Why this is not a feature on our ATS that cost more than twice as much, I don't know.

This is a big one Caddy. We need this feature asap!
Unclemoose, cullama, and SLA, thank you for your feedback! I'm going to document your comments where the proper GM teams can view them. And, of course, if you have any CUE questions in the meantime, please don't hesitate to get in touch with our Infotainment Customer Support Team (855-428-3669, open Monday to Friday 8:00am to 10:00pm EST; Saturday 8:00am - 4pm EST).

Best,

Katie
Cadillac Customer Service
 

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ATS 2.0 Turbo
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Discussion Starter #9
According to press releases, the new CTS will have Siri Eyes Free built in... Cadillac Customer Service, can you tell us if first gen CUE owners are going to be getting Eyes Free via a software update?
 
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According to press releases, the new CTS will have Siri Eyes Free built in... Cadillac Customer Service, can you tell us if first gen CUE owners are going to be getting Eyes Free via a software update?
Hello cullama213,

At this time, we are not aware of any plans to offer an update. Once we get closer to the release date of the Siri Eyes, I will be happy to check for any additional information. Have a great night.

Sincerely,
Laura M.
Cadillac Customer Service
 

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2013 XTS Platinum
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Siri eyes free is now available on the 2014 CTS so can you please check and see if this will be integrated into the 2013 XTS via software upgrade.
 

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2013 XTS
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Laura, I would expect that since CUE was sold to us with the expectation that we would be receiving updates that there would be some reasonable published time table for current owners to expect this to occur. From your comments it would appear that, once again, we have been deceived.
 

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what other device (phone, tablet, pc, etc) publishes time tables for their customers to expect updates?

there are going to be updates... there have been updates... no - they aren't saying what/when those updates will be (sorry)
 

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The method that GM has decided on to install updates may turn out to be a costly one. It would appear that only GM certified dealers will be able to install any update which means that the dealers will get paid for several hours of work. Although I am not sure how much they will be paid they do require manhours to install and then check out each car. It would seem with computer updates going out nightly to computers all over the world with no interference or assistance from anyone that the GM system might be a little ancient. I understand the legal ramifications of a system that can conceivably affect safety but then partial updates would seem to be away around a total redo of the entire OS every time. I get updates all the time that only affect one or two issues but does not require a total replacement of system data. Is this possible on our cars? How about the use of SD cards or CD's? I am not computer literate enough to understand why we have such a complex system.
 

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'16 CTS V-Sport Black/'16 CTS Luxury w/V-Sport Pkg White
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The method that GM has decided on to install updates may turn out to be a costly one. It would appear that only GM certified dealers will be able to install any update which means that the dealers will get paid for several hours of work. Although I am not sure how much they will be paid they do require manhours to install and then check out each car. It would seem with computer updates going out nightly to computers all over the world with no interference or assistance from anyone that the GM system might be a little ancient. I understand the legal ramifications of a system that can conceivably affect safety but then partial updates would seem to be away around a total redo of the entire OS every time. I get updates all the time that only affect one or two issues but does not require a total replacement of system data. Is this possible on our cars? How about the use of SD cards or CD's? I am not computer literate enough to understand why we have such a complex system.
prior to the CUE update, there was an over the air update for XTS, dealers had to make sure all of them were parked outside not in showrooms or service bays and had to start the cars every 3 days until they were all updated
 

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I heard that the siri eyes free and the text messaging is available on the 2014 Cadillac XTS as well. I hope GM let's the 2013 XTS owners know soon if this will be integrated. I feel cheated. Why no sign of Laura now with an explanation? Oh wait a minute, she will probably come on and say I will document your concerns and we will never hear back again. Horrible!!!!!!!
 

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We are all frustrated but I don't think Laura is the one to aim our anger at. She is in PR and tells us what they tell her to tell us. It is not personal with her. I understand the push is for the new models but we need to hear from someone that the check is in the mail. I know the new models always take precedence over SOLD cars but still there is a corporate affection that needs to be assuaged. I remember buying a new Datsun 240Z and driving off of the lot only to find out the tachometer did not work. I drove back around the block and told the service department about it and they said they would order me a new tach. The car was not even ten minutes old! I said how about you take the tach out of a floor model and order one for it. The sales manager looked at me like I had the plague. He said that they would NEVER take a part off of a new car for an old customer (Ten minutes) and that I had to wait for the new tach to come in (two weeks). If it is the GM of old then we are screwed. If there is a new team in town that understands brand loyalty then we may have a slim chance. The onus is on Cadillac to keep us in the loop so that we do not feel like we have been bypassed for a newer model and newer customers. The window of customer relations is a short one and the portal is slowly closing. Has anyone noticed the lack of any new info about our issues? We no longer get up to date stuff about our problems or concerns. Codeman has gone on a vacation and Rippy doesn't seem to be in the know any longer. Either there is the mother of all updates about to come out or we are about to become BMW, Lexus and Mercedes customers. I'll even throw in the Equus as an alternative at the price that GM is charging now. HAPPY LABOR DAY EVERYONE!
 

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i'm not sure if codeman works for GM anymore ... and i have no clue for sure but I would guess that there will probably be only one major CUE update per year so we're quite a ways off for the next update
 

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We are all frustrated but I don't think Laura is the one to aim our anger at. She is in PR and tells us what they tell her to tell us. It is not personal with her. I understand the push is for the new models but we need to hear from someone that the check is in the mail. I know the new models always take precedence over SOLD cars but still there is a corporate affection that needs to be assuaged. I remember buying a new Datsun 240Z and driving off of the lot only to find out the tachometer did not work. I drove back around the block and told the service department about it and they said they would order me a new tach. The car was not even ten minutes old! I said how about you take the tach out of a floor model and order one for it. The sales manager looked at me like I had the plague. He said that they would NEVER take a part off of a new car for an old customer (Ten minutes) and that I had to wait for the new tach to come in (two weeks). If it is the GM of old then we are screwed. If there is a new team in town that understands brand loyalty then we may have a slim chance. The onus is on Cadillac to keep us in the loop so that we do not feel like we have been bypassed for a newer model and newer customers. The window of customer relations is a short one and the portal is slowly closing. Has anyone noticed the lack of any new info about our issues? We no longer get up to date stuff about our problems or concerns. Codeman has gone on a vacation and Rippy doesn't seem to be in the know any longer. Either there is the mother of all updates about to come out or we are about to become BMW, Lexus and Mercedes customers. I'll even throw in the Equus as an alternative at the price that GM is charging now. HAPPY LABOR DAY EVERYONE!
Oh, for freakin Pete's sake, get ahold if yourself!!
 
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