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Windshield replacement is a rather common occurrence due to damage from road debris, even while in transit from the manufacturer to the selling dealer.
Is there an issue with the windshield after nearly seven years of ownership?

 

Obviously there is an issue; hence, my post.
The issue is the dealership sold me the car -- passed off the car -- as a new car; it was not new. I have found this out after, let me see, yes, it is barely six years of ownership, not seven. This is obviously illegal.

 

Welcome to the Cady Forum. I imagine the only theoretical rationale for investigating 'recourse' might possibly be to explore damages suffered for a car sold new showing, and charging for, any optional higher performing glass (old Sungate or metal oxide) that had been replaced using lower grade base 'oem-like', but without rebating back the upcharge for it upon delivery. Then again, outside of the dealer's rather anticipated and rational request asking why it took so long to feel shorted, the next theoretical question would be the basis of calculating 'damages' from the substitution. An equitable method would most likely be figured on the option price initially charged with an accelerated sliding scale amortized out to IDK let's say 10 years. Unless an actual physical defect has recently formed on the glass, I personally wouldn't want to go to the mat for the $10-15 you'd be claiming in light of the 'Trouble-Maker' that most likely gets added to your service dept. profile.
A nice theoretical issue, but as noted really only if something recently is wrong with it.

 

I got my windshield busted accidentally by the mechanic at the dealer. They replaced it with a new one, that arrived defective but I was going on a trip so took it like that. Third windshield came in and got installed. At about 17,000 miles I was behind a dump truck, it hit a rut, spewed rocks and BINGO!!!! chipped windshield. Insurance filled what was possible. Just waiting for the next event and then have it replaced by insurance and pay the deductible. After 5 years I think you're just going to end up real aggravated especially if you have HUD display these suckers are pricey!!

 

Stuff like this serves perfectly to point out someone's life going admirably well for the issue to even merit any attention at all. Plus, hands down wins 'First World Problem Of The Week'.

 

I cannot see how a windshield replacement -- 6 years ago -- makes a new car not new. You've been literally staring at the windshield for 6 years and haven't had any issues. You have no damages so you have no case. Like in the Disney film, let it go.

 

Like in the Disney film, let it go.

Hahahahahahaha made my day

 

This is why I would never own any retail business.

 

There is a load of rust under this windshield that requires $1,000 to remove before they can replace it. Don't tell me I have no damages

Now that's a new twist, not disclosed before now.
Any recourse through Cadillac corrosion warranty?

 

Definitely time to move on -- waste of time fighting over such a small amount 6 years ago! Not worth it!

 

Good Lord, life is short, let's get on with it. This is like eating an entire meal at a restaurant and afterwards complaining to the manager about something that was wrong.

 

Not quite....
The OP is going to say it's like the restaurant gave you someone else's plate (yet passed it off as fresh just for you) and six years later you realize it. And now you (perhaps) know why you got diarrhea that same night. Yet you paid the full price for the original meal and you DESERVE damages for that transgression....6 years ago.

 

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There is a load of rust under this windshield that requires $1,000 to remove before they can replace it. Don't tell me I have no damages.

Hmmm, you were layin' the weeds til your 3rd post on the subject to flip out that perfect example of 'The Most Important Real Issue Of My Whole Thread That I Managed To Completely Leave Out' were you there?

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Be nice to me, I'm new here.

Fair enough, but as a newb pleading for gentility be also mindful you get exactly the same principles covering GIGO as elswhere across the universe. We can only read what you typed on the screen, and 'being nice' is a two-way street starting with the OP always making certain all the salient details and issues are laid out completely and coherently. Instead of doubling down and retaliating with your full slate of masterful condescending quips for everyone who's replied, why not fess up and admit you flubbed with that juicy little morsel, and now plan on doing exactly what's recommended in Post #17?

 

Hmmm, you were layin' the weeds til your 3rd post on the subject to flip out that perfect example of 'The Most Important Real Issue Of My Whole Thread That I Managed To Completely Leave Out' were you there?



Fair enough, but as a newb pleading for gentility be also mindful you get exactly the same principles covering GIGO as elswhere across the universe. We can only read what you typed on the screen, and 'being nice' is a two-way street starting with the OP always making certain all the salient details and issues are laid out completely and coherently. Instead of doubling down and retaliating with your full slate of masterful condescending quips for everyone who's replied, why not fess up and admit you flubbed with that juicy little morsel, and now plan on doing exactly what's recommended in Post #17?

Sorry, Dad. I'll try harder next time to lay out the entire problem as I see it for your complete edification and then await your scathing reply chastising me for writing too long a post.

 

Many of the 2015 Escalades had leaking windshields from the factory and needed to be replaced. It was a major problem with them. This was probably one of them. Now if the dealership did a poor job and caused something to hold water and cause corrosion then yes you could sue for damages if you can prove negligence. The courts are you only option unless the dealer is feeling generous.

As to the contention the vehicle wasn't new because the windshield was replaced, that's complete nonsense.

Your only issue is poor workmanship by the dealer service department.

 

Many of the 2015 Escalades had leaking windshields from the factory and needed to be replaced. It was a major problem with them. This was probably one of them. Now if the dealership did a poor job and caused something to hold water and cause corrosion then yes you could sue for damages if you can prove negligence. The courts are you only option unless the dealer is feeling generous.

As to the contention the vehicle wasn't new because the windshield was replaced, that's complete nonsense.

Your only issue is poor workmanship by the dealer service department.

Thanks, Legacy. Can you tell me, though, how I could have prevented this -- meaning buying a new car from a dealer, then a rock hits the windshield 6 years later and causes a crack; the repair place takes off the windshield and sees tons of rust and says it's not the original windshield, and there is a ton of rust. Sent it to Auto Body place to repair rust -- that was $1,000. Then the new windshield comes in and the CAMERA does not work with it; there was a service bulletin sent out about this but owners were never informed; have to order a new camera -- $700. and of course the new windshield cost $1,000.
So now I'm waiting for the camera, then for a dealer (not the original, we moved) to program the camera; then back to the repair place to have the new windshield installed and calibrated.
I've been advised by several forum guys to pay it and move on and thank my lucky stars this is the ONLY problem I seem to be having right now. So of course I'm going to pay it and move on; what other choice do I have? I'm not making a claim on my car insurance for this. I just think this is something that the attorney general of the state where I bought this car and the consumer protection division of that state should be informed of it.
I just want some seasoned people to tell me how this issue could have been foreseen by a buyer of what I was told was a brand new car, paid cash for close to 90k, off the lot. I must be really naive if I think that disclosure of repaired and or replaced parts on a new car should have to be disclosed at the time of sale?
Thank you for your reply, and I hope you can give some further feedback.

I'm not sensing much Aloha Spirit coming from KauaiKOKO. If this is the biggest problem you've had with your 6-year-old Escalade, you've gotten a pretty good deal. Either way, move on.

What's Aloha got to do with it?

 

Unless its rusted through the metal causing a hole it's not covered. Some dealers will submit a good will claim which Cadillac does cover part or all of the repair cost. Your Escalade was new at time of sale and the replacement as stated didn't amount to the cost that would make the dealer disclose the replacement windshield. I would go to the dealer and try for a warranty claim.

 

You state you bought the vehicle new. Was it a car that was on the lot or was it special ordered for you? If it was on the lot, it may have come from another dealership and the seller had no knowledge. It may have been damaged at the transfer yard before it was loaded on the truck.

I had a 2002 that I threw a rock and broke my own windshield. This was a fortunate accident because when they went to cut it out, the sealant on the bottom was an inch below where the glass was. If I had been in a wreck the airbags would have pushed the glass out and not restrained me.

 

I just realized my current car is a perfect example. When I found the car the leather was separating from the dash which is very common in CT6 platinums with the leather wrapped dash. Everyone in the forum had the same issue. I made them fix it before it bought it. Got a brand new leather dash installed by service. The car is still new even though the dash has been replaced. Now if years later my dash starts rattling I'm going to hold the dealer responsible, but I certainly won't consider it to be a used car.

And remember the windshield they put in wasn't used, it was new. They just did a poor job which like I said before is dealer service issue, not a sales issue.

 

I just found out that the windshield on my 2015 Escalade is not the original. I got hit by a rock and ws cracked. I bought it brand new from a reputable dealer in Naples, Fl. I was not informed that the ws was replaced. Does anyone know if I have any recourse?
Be nice to me, I'm new here.

Recourse for what, you can't see thru it? I bought a new Chevy SS in 1987. In 2010 I decided to do an off-frame restoration. When I started to do the body work, I discovered a slab of filler on the drivers door! Should I sue the Chevy Dealer for selling me a new car with bondo on the door?

I just found out that the windshield on my 2015 Escalade is not the original. I got hit by a rock and ws cracked. I bought it brand new from a reputable dealer in Naples, Fl. I was not informed that the ws was replaced. Does anyone know if I have any recourse?
Be nice to me, I'm new here.

 

Cars are fairly often damaged during transport. It's not all that unusual to buy a new car that has had panels repaired and repainted. Although I understand the reasoning that this stuff should be disclosed, it doesn't make a new car any less new. I'll bet many have bought a repaired new car and most never could tell the difference.

I say pay to have the rust damage repaired and move on. A thousand bucks isn't all that much compared to the cost of buying and owning a luxury car. Not worth the aggravation either.

 

I'm not sensing much Aloha Spirit coming from KauaiKOKO. If this is the biggest problem you've had with your 6-year-old Escalade, you've gotten a pretty good deal. Either way, move on.

 

Time to roll away and get on with it all.

 

So, the only extra cost is still the $1000 to remove the rust -- all the rest was caused by the rock and would have still happened anyway. Still not worth the big fuss.

 

Not so. The new windshield requires a new camera -- $700; I'm without the car for two weeks now and am waiting on the camera to be delivered to the dealership. Then I get to worry about whether or not the calibration is correct: back up camera, ADAS, etc. Not much of a headache really.
No problems at all -- just wanted to vent to a whole bunch of fellow Cadillac owners. Thanks for the reply. I feel better now. Really, I do. Hush my mouth.

"Due Diligence" comes to mind, at the time of purchase; not after six years of ownership.

Here's a positive thought:

Dealership sold you a vehicle with a newer windshield than the factory installed.

Does this "due diligence" require taking off a windshield at time of purchase and looking for rust? Please explain what you mean in this instance by dd.

If anyone in this thread was actually your father, maybe you would have learned some social skills. Your “be nice” plea before flaming everyone who replied to you tells me you routinely act out in online threads, and then claim everyone is being mean to you. Cause and effect.

Thanks little Bruce Coupe.

 

It has been 2 weeks since You started this thread so I am wondering if you have talked to the Attorney General or consumer protection department in the state where you bought it? I'll bet not and probably never will!! 🤔

Roy

 

I'm not sure why the new windshield requires a new camera. Is the new windshield OEM?

 

Yes, it's definitely OEM. Ordered through the dealer. Now I'm told it the new camera does not program and so I need to pay an additional $155 for them to diagnose why the camera will not program. It's never ending.

 

I would just like to point out that just because the windshield has been replaced doesn't mean it isn't a new car. The original windshield installed during vehicle assembly may have had a defect that was seen during final vehicle inspection. That windshield could have also been damaged somewhere on the assembly line. In either case the vehicle, with less than 1 mile on the odometer would have its windshield replaced. At the factory before it ever left the building. That process would be just like any other windshield replacement and could be screwed up just like any other replacement could. All of this would be done well before the dealer received the vehicle and would not require any disclosure to them, the dealer or to you or any other customer.

As far as rust, the vehicle has a corrosion warranty. If the dealer did replace the windshield as you state it would be in its service records. If it is there then they didn't do the job correctly and you should discuss it with them. If they didn't replace it and you didn't replace it then maybe the corrosion warranty will come into play.

That being said it will be very difficult to claim any damages after 6 years. You could call a lawyer and see if you can make a case but I'm pretty sure the cost to benefit ratio would not be worth it.
I'm not making fun of you here, I can tell you are very upset. But the reality is that sometimes life is not fair and as much as you want to change that fact you just can't. Again, not to diss you but sometimes the best thing you can do in situations like this is indeed to let it go and move on.

Sorry for your misfortune.

 

I thank you very much for your sincere response; can you give me any little tidbit of advice on how I could have avoided this situation? How does one know if they are truly getting a new car without replaced parts upon buying a new car at a respected dealership? I really need an authentic answer to this question; it must be a valid one if there is nothing for me but to shake it off.
BTW total cost so far: 1,000 for new windshield, 1,000 for rust removal, 700 for new camera -- and so far the new camera won't program properly by the dealer and an additional 155 to diagnose the problem. Car went in to replace cracked windshield on June 16th and still waiting.

 

You (we, they) have no way of knowing, and disclosure is not legally required, if a part was replaced after new car dealer delivery inspection. It is COMMON to replace glass, tires, wheels, coolant leaks, oil leaks, whatever under first inspection discovery.

I know for a dead-nuts fact that my 2002 STS windshield was cracked during truck delivery from the rail depot and was replaced by the original selling dealership under contract to Safelite. No problems so far, and that was almost exactly 21 years ago. How do I know? Because the original owner (2002 - 2004) was the Sales Manager at Villa Marin Cadillac on Staten Island and that's who my Cadillac salesman neighbor dealt with when I asked him to find a 2002 STS for me back in early 2005. I have a 2" thick sheaf of maintenance/repair stuff for the car.

 

It's a long story; I posted before and most tell me it's no big deal. The new Oem glass windshield was installed after all the rust removal, but now the dealer (different dealer from the dealer who sold us the car) cannot calibrate. So had to order a new camera. -- it won't program; ordered a second new camera -- it too will not program.
The dealer is talking to GM engineers and I am waiting for an answer. He suggested that perhaps aftermarket installation of a backup camera might be feasible.
This 2015 Esc was bought brand new from the dealer in 2015; no disclosure about a replaced windshield; got a crack in windshield a month ago; went to replace it. The glass place said it was not the original windshield -- I said yes, it was. They removed it and found tons of rust all over the place; had to get rust removed.

Does anyone have any thoughts? How can a new camera not work? This car is undriveable without a camera. What are your thoughts on an aftermarket system?
Has anyone done a replacement of factory camera with aftermarket in a 2015 Escalade? Crutchfield was mentioned.

 

I think you have to let GM/Cadillac offer you a solution. Let them figure out what's wrong and how to fix it. And now perhaps you have a little more leverage to talk to them about the original windshield/rust issue. Although there is still a good chance that issue has nothing to do with the camera issue now. But let it play out. Even once they offer you a solution, you don't have to made an immediate decision.

I sure hope they've given you a loaner too.