So I've been a Cadillac owner for 3 weeks now, and I'm sad to say, it has not been a pleasant time. It's really too bad because I've been a fan of the brand since the CTS launched in 2003. I realize a lot regard the brand as a bit "senior citizen", but I love the sharp angles and technology. In my opinion, they really are beautiful. I finally felt as though we were in a good enough financial position to buy one, so pulled the trigger. I have to admit, I'm really wondering if it was the right move. I'm interested in any thoughts or advice you might have.
Here is my timeline:
3/13 - I bought a 2011 Cadillac SRX Premium AWD w/ Turbo (VIN: 3GYFNKE66BS556288) from Cadillac of Norwood in Norwood, Massachusetts. It was a beautiful car with 38,000 miles. This dealership is about 250 miles from my house, and although not ideal, I really wanted a specific model, with a specific interior/exterior color in AWD. My local dealers just don't have options for used cars, so I was willing to travel.
3/16 - 3/20 - Within days I noticed that the windshield wipers were not operable. Although high and low work, I do not have any intermittent options since the rain sense didn't work (that's what originally brought me to this forum). I immediately called Cadillac of Norwood who informed me that they would be happy to fix it, if it was broken. Sadly, I live over 250 miles away from the dealership so I decided to call my local Cadillac dealership to see if I could get an estimate.
4/1 - I took my car to Bill Dodge Cadillac of Westbrook, Maine. They confirmed that the rain sensor was broken, and specifically mentioned code u151a, and quoted me $170. $70 for the sensor, and $100 for the labor. I paid $50 that day as they wanted to be paid for the first 30 minutes of diagnostic time. I then scheduled a repair for 4/6. I immediately called Cadillac of Norwood who informed me that they would be happy to reimburse me for the repair, and they agreed it made more sense to have it done locally versus me spending 5 hours in a car, and waiting at their dealership, just for a $170 repair.
4/6 - Arrived for my appointment. After about an hour, the very lovely woman who works at Bill Dodge came out to tell me that there are two sensors, and apparently the one I need is not the one they ordered. She also said that the correct sensor was missing completely, and appeared as though it had been removed (red flag?!? Anyone?!?) Long story short, I will have to return. Scheduled a return appt. for 4/8.
4/8 - After about 45 minutes, the lovely woman came out again to inform me that they're having problems. Apparently they could not get the rain sensor to hold in place because of another missing part (missing clip?). After messing around it, they finally figured out that the windshield had been replaced and was not the original GM windshield. Apparently the sensor is a camera, and my windshield doesn't have the appropriate window for the camera. It's completely blind under a tinted black box. So in order to have working windshield wipers, I now need to replace the entire windshield. She also said I am required to pay for the hour labor ($100) and the part ($70), which they were happy to hand me in a small plastic bag, with a diagram. No, I'm not making this up.
Being that this is my first experience with the brand, I'm obviously feeling a little discouraged and sort of wish I had listened to my wife who was really pushing for the Mercedes ML350. But you know, I just love/d Caddy. Even my office has a diecast model of the CTS-V (which I was thinking I would buy after a few more promotions at work).
Here are my questions:
This is crappy, right? Am I wrong in being really angry? I get that mistakes happen, but this seems ridiculous.
1. How does Cadillac of Norwood (MA) sell a car with a Chinese windshield and non-working wipers and just not know? I purposefully avoided corner used car lots, and spent the extra money to buy from a Cadillac dealership thinking it would undergo some kind of "check". Apparently, I was wrong.
2. How did Bill Dodge Cadillac (Westbrook, ME) botch this up? Shouldn't a master Cadillac technician be trained to know that there are two rain sensors? Shouldn't they have wondered what was up when they first discovered it missing? Shouldn't they also be trained to know that non-OEM windshields cause an issue? You can very clearly see that every piece of glass on the car has a GM logo in the corner, EXCEPT the windshield, which has a different brand. So I have to pay for all the time they spent training their technician over the past week. In reality, that's what I'm paying for, because it wasn't fixed, and the part hasn't been installed. I know mistakes happen, but this should have been avoided. This just doesn't seem right to me, and asking me to pay for it and handing me the part with a diagram is not a world class experience.
So far, I have not paid anything other than my original $50, as I'm not sure what to do. I am angry, feel betrayed by the dealer who sold me the car, and feel like the second dealer who was working on the car is also taking me for a ride.
My contact information:
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