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2010 CTS (Elvis) 1964 Impala (Betty) 1991 Miata (Dolly)
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Discussion Starter #1
I seem to be having a run of lousy luck with parts from NAPA. In the past two years, I've had to return a windshield wiper motor and power steering pump for my Impala that were defective. Changing the power steering pump on that car once is enough of a pain, but twice. :rant2:

In September, the starter died on the Cadillac, and the shop that replaced it got a new starter from NAPA. Last night, the starter died again! :rant2:

I'm trying to look on the bright side. It died in Corvallis where I work, and where the shop that did the repair is located. And it was before the shop closed, so when their tow truck brought it in (same driver who towed it in September; he either remembered me or the car), I was able to talk to the mechanic and make sure they could fix it today. I'm leaving for Christmas with my family tomorrow morning and have to drive 70 miles to the airport in Portland and I did NOT want to leave Betty at the airport for a week. I picked the Caddy up this afternoon and as is well again.

Anyway, the starter itself has a three-year warranty, so that's no problem. But the repair was done September 6, so I'm thirteen days beyond the shop's warranty. NAPA should cover the labor for the repair ($200), but their warranty person wasn't in today, so I won't know until next week. If they refuse to cover the labor, I plan to raise hell with them.

So, has the quality of NAPA parts gone downhill or have I just been really unlucky? The store is next door to my office, so it's very convenient, plus I've saved considerably on parts using my AAA discount. I've heard AutoZone stuff is crap, but what about NAPA? What's been your experience?
 

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None now...1972 Challenger=my pride and joy.
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Napa "brand" electronic stuff I've had bad luck with, yes. Starters, window switches, relays and various random other parts don't seem to last as long if they come from a napa box...not to say the other chains are any better or worse, but electrical stuff I'd go with the next step up instead of the cheapest.
 

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1968 Cadillac Sedan deVille, 1994 Chevrolet G20
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Ugh, who the heck does NAPA use for reman brake linings? (I'd buy new, but there isn't quite the demand to produce "new" brake shoes for 68 Cadillacs) All 4 of my front shoes (that I just replaced last spring...) have cracks all over the lining. Wish I could get new riveted shoes...

The rest of the stuff I get from them has held up pretty well though. I like the parts availability the most though. When the guy behind the counter says "Not in stock, we need to order it" It's usually there by 1pm the same day. Real nice when ordering stuff for my car, where it usually takes about 2-3 days for parts everywhere else.
 

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2010 CTS (Elvis) 1964 Impala (Betty) 1991 Miata (Dolly)
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Discussion Starter #4
DaveSmed said:
I like the parts availability the most though. When the guy behind the counter says "Not in stock, we need to order it" It's usually there by 1pm the same day. Real nice when ordering stuff for my car, where it usually takes about 2-3 days for parts everywhere else.
That's true. In a couple of instances, they've had to order parts for Betty, and 1 day is the longest I've had to wait. What's nice, too is I can get many mechanical parts for Betty at NAPA for half of what they would cost from a restoration parts catalog.
 

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01 frontier , 89 Shelby CSX vnt
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I eventually caneled my contract thru napa for my firetruck shop , just got really tired of always getting the wrong part delivered to me and each vehicle getting another 3 extra hours downtime

By the way

Napa stands for
Need Another Part Azzhole
 

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None now...1972 Challenger=my pride and joy.
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They do have a great inventory and if its not in stock, its usually quick, but quality has been an issue for me, like I said...
 

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DaveSmed said:
Ugh, who the heck does NAPA use for reman brake linings? (I'd buy new, but there isn't quite the demand to produce "new" brake shoes for 68 Cadillacs) All 4 of my front shoes (that I just replaced last spring...) have cracks all over the lining. Wish I could get new riveted shoes...
Do a look-up on "Trenton Brakes" & give them a call. They might be able to do something for you. Probably a 40 minute ride from Croydon.
 

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Cadillac
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Here in Southern Ca the pricing at the NAPA store is outrageous. I just checked for a ICM for my Cad and NAPA wanted $104..... O'Rielly's wanted $65 and Rock Auto wanted $48, all for the same Delco part number! If I wanted to go to AutoZone I could have gotten one for $29 but not a Delco.

How does anyone shop at NAPA when they charge double for the same part and against other options 4x as much. If I could afford NAPA parts I could afford to just drop it off at the Cad dealer and say " Fix the thing"

Joe
 

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See my sig...
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Seriously.... 7 year old, 7 post thread...?
 

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2010 CTS (Elvis) 1964 Impala (Betty) 1991 Miata (Dolly)
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Discussion Starter #11
Interesting that this thread was resurrected today.

I dropped the Seville off to have the coolant changed, and the shop found that the upper radiator hose, which is a little over a year old, has an internal leak. Fortunately, it can be replaced under warranty (that hose is expensive). They also found the oil pressure sending unit was leaking. That, too, has been replaced before, when it was discovered the leak had fouled one of the crank sensors, which as anybody with a Northstar knows are notorious for failing. At least this is a relatively cheap and easy replacement. AFAIK, both parts were from NAPA. Probably cheap-ass Chinese crap; it's damn hard to find quality parts anymore.
 

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2002.5 F55 CORSA STS, 2014 Explorer XLT FWD
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In reference to Chinese car parts, you would die if you knew where new AC Delco water pumps for Northstars came from...............matter of fact, Sabrina has quite a few Chinese parts as-is. (and Mexican, and Japanese, and Canadian, and Taiwanese, and German, and .............)
 

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2010 CTS (Elvis) 1964 Impala (Betty) 1991 Miata (Dolly)
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Discussion Starter #14
^^^ I know, unfortunately. At least the wood trim comes from the UK. Even Cadillac knows that if you want beautiful wood trim, you go to the Brits.
 

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Cadillac 95 STS, 02 SLS
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^^^ I never would have imagined the wood in my Seville STS came from Britain. It hasn't shriveled, cracked, checked or come loose from its' substrate yet!
 

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2002.5 F55 CORSA STS, 2014 Explorer XLT FWD
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^^^ I never would have imagined the wood in my Seville STS came from Britain. It hasn't shriveled, cracked, checked or come loose from its' substrate yet!
Quite unlike some MG, Triumph, Jaguar and Austin-Healey products. (Thank the stars our electrical systems aren't by Lucas)
 

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Past: 95 Fleetwood, 91 Brougham. Now: 92 Lexus SC300
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Speaking of cheap, shitty Chinese made auto parts, I bought a radiator for my toyota truck from Advanced Auto parts, mainly because I had a "save 20% on a purchase of $100 or more" coupon. You really do get what you pay for, this pos radiator, the bolt holes didn't line up at all. Had to get the drill out and wallor out the mounting holes. Then the bolts that bolt the fan shroud to the radiator, the bolt holes on the new radiator were a different type of thread and the old bolts wouldn't work. Had to get creative with the big pile of bolts sitting on my dad's workbench.

After ****ing around with this for two or three hours we got the thing in and the lower outlet for the radiator sat right on the frame, as to where you couldn't slip the lower radiator hose on. Had to unbolt the left side, and slip the hose on. Then none of the bolt holes lined up, so we ended up zip tying the damn radiator to the core support. It was getting dark and luckily we poured the coolant back in and it worked fine, but holy crap this thing was the illest fitting pos I've ever seen. I would've had this job done in three hours instead of seven if I had gone with an OEM Toyota radiator.
 

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1992 STS / 2005 MB G500 / 2003 STS / 2006 XLR-V
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When I was fixing the pushed in power seat lumbar adjuster pad on the silver seville, I noticed that the entire seat adjustment control unit was made by ALPS of all things. Yes, that ALPS... the keyboard people, in Japan.
 
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