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Discussion Starter #1
Like in previous post, my sail panels keep braking in the rear because the brackets dont' hold in place. This is the third time at the dealer for the same thing.
Service Manager is saying they won't replace them anymore because SOMEONE is braking them!
I'm guessing this guy is another idiot to add to the list!


ANy people out there had this happen? WHat are my options?
He's the same dealer i bought the car from and the one closest to my house. I really would hate to drive 20+ miles just to get a panel changed in case it breaks....any advice?

THANKS!
 

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Discussion Starter #3
I'm just really annoyed thta they would do this over some stupid panels that cost cloes to nothing....i don't even want to think what they would do when something major happens!

I love the car.....but the dealers are making this the worst ownership experience ever!
 

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05 maggied CTS-V, 2017 NSX Whoo Hoo!
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naiculnila said:
I'm just really annoyed thta they would do this over some stupid panels that cost cloes to nothing....i don't even want to think what they would do when something major happens!

I love the car.....but the dealers are making this the worst ownership experience ever!
You can make that quite clear when you get the survey.

Also, call Cadillac and tell them you don't like the way you were treated and repeat your last sentence.
 

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2009 Z06 / 2013 F150 EcoBeast / 2008 Twin-Turbo Bimmer
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Here's another data point for your argument w/ the dealer...

My sail panels are broken and no one ever sits in the rear of the car. Must be little gremlins. :yup:












 

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Discussion Starter #7
Little gremlins.....that's pretty funny!
They won't even come out and say I am the one braking them. They are just saying SOMEONE is!
 

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2009 CTS-V
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StealthV said:
Here's another data point for your argument w/ the dealer...
My sail panels are broken and no one ever sits in the rear of the car. Must be little gremlins. [/IMG]
This must be a pretty common problem. I rarely have someone in the back (and never kids) and my sail panels broke. The dealer fixed them, but wrote on the invoice "One Time Only." I'm betting mine will break again and I guess I'll be stuck paying for it.
 

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Discussion Starter #9
I don't understand how they can do this!...i am in contact with the customer service people at Cadillac and will try to go as high as i can. If anything comes out of it, i'll post up!

I've heard your bad dealer stories and didn't think much until now...they can push the buttons so much before it starts getting aggrevating.
 

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I had one that was broken. I didn't even notice it. The dealer had and they replaced it without even asking. Crossing my fingers for you. I hope driving the distance makes a difference.
 

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A sail panel is the plastic cover between the rear seat and roof. Another way to describe it would be the interior c-pillar cover.
 

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waswas said:
sorry for being stupid......what is a sail panel?
They're those things that flap around in back of the rear windows when you drive with the windows down.;)

Can't believe that some dealers are dinging people for those things on warranty. Guess driving with the windows down is considered "abusive":stirpot:
 

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It's a cheap panel but apparently a lot of labor to replace because the seat belt needs to be removed in order to swap out the panel.

One of mine broke and I ended up spending 20 minutes with a screwdriver, aluminum washer, and a pair of tin snips, and did a field repair myself. It would have taken me much more than 20 minutes to go to and from the dealer, though I am sure they would repair it with no problem (I live in Lindsay country). The repair has held for over a year.

This is a common and well known CTS design problem.
 

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2005 Stealth Gray CTS-V, 2009 Black CTS-V
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I'm not sure how any dealer can justify denying warranty coverage for something like this. I would definitely keep moving forward on that one. That smells like good 'ole fashion BS to me...
 

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Discussion Starter #16
Just picked the car up tonight...they did exactly that. If it breaks again, it won't be covered.

calling the owner of the dealer tomorrow and cadillac customer service.

I also got a signed letter from the Service manager stating that those panels WOULD not break under normal stress.
I guess he is very positive that little plastic clip holds that much!
 

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I guess I'm confused. Isn't it true that warranty work is covered by GM and not the dealership (i.e. they bill GM)? If so, why are they so against it? Granted, it might not yield the margins that they otherwise would want, but that surely doesn't justify taking a position such at that...
 

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I only had one car with 2 broken sail panels and yes it is the V. Both of mine were replaced by the dealer. I would find another dealer and start making calls to Cadillac. If it is the dealer then "light him up", if it was Cadillac's decision we are in for major problems concerning warranty repairs.
 
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