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I went into my local Caddillac dealer back in July and saw my 2004 with 11,000 miles on it on the floor of the used car showroom. A salesman came up who I did not know and told me about the car and the fact that it was a certified used car. The showroom had many banners as well hanging from the ceiling saying certified used cars. I then went back the next month and the car was still on the floor. The salesman I knew started to tell me about the car and I bought it. During the sit down in his office he mentioned it was a certified used car. I take delivery of it onstar gives me my first 3 months of service free because its certified. Now a month later I'm in for service and the service writter tells me the records still show the former owners name and no mention of extended service. I cornered my salesman in the service area who said they were still processing it. Now two and a half months later I call and he tells me where is it written on the order that it is certified? I said I don't know where its written but up until this point it was believed to of been certified. He says it isn't! I figured if the vehilce met the criteria which this car does, had certified vehicle signs all over hanging from the ceiling and was verbally told it was on more than one occasion, didn't know I have to have additional legal wording. He said "besides you won't have it that long anyways". He is right but it enhances its value with the extended warrenty. How would you handle this situation?
 

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In a similar situation regarding a vehicle warranty my friend grabbed the manager by the necktie, picked him up off the floor with one hand, slammed him against the wall, and explained to him how the cow ate the cabbage. They have treated my friend very respectfully ever since and his daughter got the extended warranty she was promised with the sales pitch. Remember, a used car salesman is the least trustworthy creature on the planet.
 

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At least in the two states I've purchased vehicles, Minnesota and Washington, anytime you buy a car you sign something that states that no warranties, promises, etc., attach to the car except as explicitly stated on the purchase contract . . . Not to belittle your situation, but I would never take a salesman's word on anything. If it's not in the contract, it doesn't exist.
 

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If both salesmen still admit they told you that it was certified and admit they lied, that is fraud and their admissions are evidence. I would sue or threaten to sue to enforce their oral reprentations. If they don't admit they lied you are probably going to lose since the contract is supposedly the complete agreement and all oral representaions merge into the final agreeent (parol evidence rule).
 

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Even if it was something that two salespeople assured you, an extended coverage/certified plan is something I would make sure was in writing at the time I was signing the papers.

Unless it is in writing and you know WHERE it is in the writing, it can often be difficult to prove cases of "well you said it was", especially in places like a car dealership.
 

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The details are a little sketchy, but it certainly seems like he's treating you like sh*t. Your mistake was not getting it in writing. That being said, I think there still should be grounds for legal action. A quick call to the local caddy rep, with threats of SL500 purchases next time, and a talk with your lawyer, should straighten all this out. It's not like youre fighting for a new car, you're just looking for the coverage you were told you'd have.
 

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dkozloski said:
In a similar situation regarding a vehicle warranty my friend grabbed the manager by the necktie, picked him up off the floor with one hand, slammed him against the wall, and explained to him how the cow ate the cabbage. They have treated my friend very respectfully ever since and his daughter got the extended warranty she was promised with the sales pitch. Remember, a used car salesman is the least trustworthy creature on the planet.
A little harsh, don't ya think? Grabbing someone and throwing them against a wall? If the used car salesmen was smart, he'd have turned around and threatened to sue your friend, regardless of if the salesmen was ripping your friend off anyhow.
I've been a used salesmen before (I was an honest one, as I was working for my parents) and they are a shady bunch, BUT if your friend had done that to me, he'd been riding to the hospital instead of home.
 
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