Since this is an aftermarket moonroof, It may be very difficult to troubleshoot it here because it did not come with your car. While I have a Pano-moonroof, it is stock... It could be a issue with the way the aftermarket moonroof was installed. I would imagine it involves cutting a large portion of the roof and praying all the measurements are correct. I would try to ask a place that installs aftermarket moonroofs if they can trouble shoot it. This is kind of like getting an aftermarket heated steering wheel in your car and then asking CTS owners why it is not working.
Good luck!
Good luck!