Here is my rant and rave:
I agree, sometimes the message boards tend to make one find problems that might not be there (or we are at least too aware of potential problems). I have not had too many issues with my car (at least not any issues to like my car any less). I think the real issue people have is with their dealers, not with the car itself. I was part of a focus group (I believe sponsored by GM but they would not tell us who was behind the one way glass). Everyone in the group had nothing but great things to say about the car, we all loved our SRXs. However the complaint was the dealers. Supposedly I have one of the better dealers in California and I can say with absolute certainty that this is my last Cadillac I would ever buy. Love the car, hate the dealer/service departments. Going through the Cadillac service experience makes me miss the service I get from my BMW and Lexus dealers. To top it off, you then get pressure from the dealership to give them an excellent rating when they are clearly sub par. Part of the problem is that Cadillac does not have enough QC checks. For example, when you buy a Mercedes, they go through a checklist with you, from road tests to helping you program your home address in your GPS. What did I get from Cadillac when I picked up my car? An empty tank of gas with the promise they would fill it up the next time I came in... never happened. The infamous valet key. Did you get one? I didn't. Had to order one from the parts department for $25. I'm sure many of us has dealt with Cadillac customer relations. What a joke! Again, first class car, second class service. If the Cadillac cars itself was it's own separate entity, you would have a definite winner. The problem is you have to go through the dealer to pick one up and get it serviced.
