Sarant Cadillac scratched my car. They dented & scratched my wife's car. They don't even apologize; just another car goes to their body shop, and they write it off. They can't even look me in the eye anymore. You would figure they train their personnel to respect & care for the cars they service.
I went to Sarant with my car when it was a year old. Transmission slipping, no appointment. They told me to come back in two weeks. Paul Conte took me in same day, took care of the problem. Ask for Danny, best SA they have.
luckily on long island none of the dealers are bad. I have been to almost everyone. Northbay, Paul Conte, sarrant, all pleasant, all professional. Northbay always gave me a loaner but I didn't like that the techs were shared between a Jaguar and Cadillac service center. I like to know my tech only works on Cadillac's specifically our engines.
If I had an emergency Paul Conte would be my first choice hands down.