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A very quick note on my first dealer visit.

Went to Lindsay for my new GM option wheels & KDW's install, via GP with James on the forum.

Short story: very flexible in scheduling appt, then took me on the fly when my schedule got screwed, place was beautiful (if you're a service tech - this place is heaven for a work place), wi-fi in the customer lounge, free pc & internet, great looking place. They even took care of a TSB I didn't know about, ran my VIN, checked a malfunctioning lock, blah blah, great great.

James treated me like family, I couldn't have had a better service experience if they had lap dancers while I waited .. hmm, well ... one for the suggestion box. lol

Anyway, I highly highly recommend this place for service & James is 'the man', no doubt. If you're in the DC, MD, VA area, it's worth the drive to Alexandria for service like this, IMHO.

Dave.
 

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'05 CTS-V, '12 CTS-V Manny Vagon
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Mine is in right now as we speak. If you saw a dirty platinum one there, it was mine. I've got a long laundry list of warantee and non-warantee work for them to get done (I think it was 17 items, ranging from tighten the e-brake, to check the rear diff, to install UUC). James said they thought they could get it done before the Holiday (3 days total, WOW). I don't see how they could, but you never know.

Thus far my experience has been great, and is nearly identical to yours. James ran my vin, and found the open PCM flash. Before he scheduled it, he asked to make sure it wouldn't erase anything I'd done to the PCM myself. You just don't expect that question from a Caddy Service Manager :D

Once they are done, I'll write up my experience. So far, it has exceeded expectations. I certainly didn't expect to be able to eat off the service bay floor.

-Chris
 

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trukk said:
Mine is in right now as we speak.
Hey Chris-
Mine's there now too. I'm on my way to pick it up as soon as I press "Enter".
Any plans for more track days? The main reason mine's in is for the optional wheels so that I can mount some track rubber on the orig wheels. Can't wait.
Agreed - James is cool.
-Greg
 

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urbanski said:
James took the time to e-mail me info about brake warranties, and got my dealer to refund the $100 they charged me to turn the rotors. now that just rocks!
Damn... I wish dealerships up here were like that.
 

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Chris,

It's 17 lines.
I am working on it right now.
So far I have:
The shifter installed,

The oil change is done

I wasn't sure what you want to do about the bumper, maybe you and James had some plans for that but he wasn't in today so I am not sure what you talked about. It looks like it might need a new bumper cover which means a trip to the body shop. I don't see any other damage under the front.

The resonators are on, I'll have someone hook in the thing for the O2 sensor, I can't drive a welder very well.

Donny is going to look at the trans and diff concerns as soon as I finish with what I am doing.

I'll fix the trunk lock tomorrow

The bushings are installed in the rear cradle

I still have to check the radio too

The oil consumption is pretty normal

Can you tell me more about the squeaking noise from the console?
Also about the decel rattle, maybe it is related to something we have already addressed.

I got the parking brake adjusted

The wheels were out of balance so we re-balanced them for you.

The radiator is leaking, and there is our sticking point. GM said they shipped us one but they shorted us on our stock order.... so it's not here.
It's delayed but hopefully me and James can get that figured out tomorrow.
If not we'll let you know right away, I apologize for that part but it's kind of out of my control.

I got the programming done also.

Due to the radiator thing, I am not so sure that we'll have it done tomorrow. I'll sure try though.

I have to get home, I have been here since 6 this morning and I had to get up at 5 to give my Mother In law a ride to the airport.

Thanks for the kind words guys, it's really appreciated.
 

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'05 CTS-VM 51 track days in Maggied V & 82 in Atom 2 in Volt
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After all the dealer bashing it's refeshing to hear about the good ones because there are many out there. Rah, team.
 

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pinnacle71 said:
Hey Chris-
Mine's there now too. I'm on my way to pick it up as soon as I press "Enter".
Any plans for more track days? The main reason mine's in is for the optional wheels so that I can mount some track rubber on the orig wheels. Can't wait.
Agreed - James is cool.
-Greg
I dropped mine off Monday (first time there) and I saw a V on a lift with Massachusetts tags. I was little curious but now I know it’s yours Greg.

First impression was Holly Shiat in a good way!!!! First class across the board. James is a great guy to deal with and goes way out of his way to please. I’m off to pick up my car in the morning!!! -John
 

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Chris, let me read the note you attached first, I didn't get a chance to read it yesterday. I'll let you know if I have any more questions.

We'll keep you posted on the radiator situation.
 

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'05 CTS-V, '12 CTS-V Manny Vagon
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ewill3rd said:
Chris, let me read the note you attached first, I didn't get a chance to read it yesterday. I'll let you know if I have any more questions.
We'll keep you posted on the radiator situation.
Cool & Thanks. Don't forget to put those snazy HeavyMetals coper gaskets between the exhaust manifold and the RT Cats :) I MUST ERADICATE EXHAUST LEAKS :D

I hear ya on the radiator. Let me know.

Also, to let everyone know about the bumper. A let my oldest friend borrow my car, and he ran over a lawn gnome, and dented the front air dam, and the resonator on my Corsa.

Thanks again,

Chris
 

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'05 CTS-V, '12 CTS-V Manny Vagon
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pinnacle71 said:
Hey Chris-
Mine's there now too. I'm on my way to pick it up as soon as I press "Enter".
Any plans for more track days? The main reason mine's in is for the optional wheels so that I can mount some track rubber on the orig wheels. Can't wait.
Agreed - James is cool.
-Greg
Damn, now that is a commute for service. I hope you are down here for Thanksgiving or something.

I definately will do more track days. The last time I went, I had only had the car like 2 months, and didn't really know how to drive it. I'm much more comfortable with it now, and can actually heel-toe the pig now (if I wear wide shoes). I really look forward to running again. This time, I promise not to get passed by a Maxima.

-Chris
 

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Yep, here for the holiday.
I got my car back a few days ago. The UUC shifter feels effing phenominal.
The new wheels look better in person than in pictures - I'm very happy with them.
-Greg
 

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Hi ewill...I am impressed!!! I'm down here in San Antonio and the first thing that popped into my head when I read Chris and Dave's post was, "damn, how far is it from San Antonio to Alexandria". I mean, do you have any idea how many Cadillac dealers I'd have to pass up between here and Alexandria?...LOL. I might remind you that people all over the Planet read this stuff. And I'm sure by now someone is wondering, "how far is it from Germany to Virginia"...LOL. I have never read a more glowing testimonial. You guys must be tops. Keep up the good work.

My best regards,

Jack


ewill3rd said:
I am working on it right now.
So far I have: etc etc
I'll sure try though.
I have to get home, I have been here since 6 this morning and I had to get up at 5 to give my Mother In law a ride to the airport.
Thanks for the kind words guys, it's really appreciated.
 

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Thanks again for the kind words.

I got done what I could get done Chris.
Donny has it for the trans work and the noise from the back.
I talked to him about trying to fix up the exhaust leaks too, it looks like these clamps don't tighten up very well on that resonator. We'll see what he thinks.

The shifter feels very nice :D

I am sure James has you filled in on the details of the radiator.... :(
We can't find one anywhere. I tightened up the crimp on the bottom tank, it really wasn't leaking that badly to begin with but I really really wanted to get it taken care of for you. We'll keep on the guys in parts but we have to wait on the SPAC case to see how quickly they will get us.
 

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ewill3rd said:
Thanks again for the kind words.

I got done what I could get done Chris.
Donny has it for the trans work and the noise from the back.
I talked to him about trying to fix up the exhaust leaks too, it looks like these clamps don't tighten up very well on that resonator. We'll see what he thinks.

The shifter feels very nice :D

I am sure James has you filled in on the details of the radiator.... :(
We can't find one anywhere. I tightened up the crimp on the bottom tank, it really wasn't leaking that badly to begin with but I really really wanted to get it taken care of for you. We'll keep on the guys in parts but we have to wait on the SPAC case to see how quickly they will get us.
I am guessing that you are the tech that corrected the pinion reinforcement ring dimensions when I had my V down there??

Anyway, Im in line for a new diff. James is going to let me know when its in. It has started to leak oil, I dont see any cracks and it doesent appear to be leaking at the axle seal. It might be the case cover?
Anyway, it only has abour 600 mi on it. Hopefully the new one will be better.
 

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lasstss said:
I am guessing that you are the tech that corrected the pinion reinforcement ring dimensions when I had my V down there??

Anyway, Im in line for a new diff. James is going to let me know when its in. It has started to leak oil, I dont see any cracks and it doesent appear to be leaking at the axle seal. It might be the case cover?
Anyway, it only has abour 600 mi on it. Hopefully the new one will be better.

Gak Marty, was that the new diff too?

-Chris
 

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ewill3rd said:
Thanks again for the kind words.
I got done what I could get done Chris.
Cool thanks.

ewill3rd said:
Donny has it for the trans work and the noise from the back.
Sounds a bout right :D I just got off the phone with james, and the new rear diff will be in on Monday.

ewill3rd said:
I talked to him about trying to fix up the exhaust leaks too, it looks like these clamps don't tighten up very well on that resonator. We'll see what he thinks.
.
PLEEAASSSEE do what you can about those leaks :D DAMN do I hate exhaust leaks. I really want my car to sound like a caddy, and not a Chevelle ;)

ewill3rd said:
The shifter feels very nice :D
I can't wait to drive it with the UUC on. It's such a shame that the stock shifter is such a GIANT POS.

ewill3rd said:
I am sure James has you filled in on the details of the radiator.... :( We can't find one anywhere. I tightened up the crimp on the bottom tank, it really wasn't leaking that badly to begin with but I really really wanted to get it taken care of for you. We'll keep on the guys in parts but we have to wait on the SPAC case to see how quickly they will get us.[/
What can ya do. You don't control inventory, so no problem. It also took close to 10 months for the issue to manifest, so a few more weeks (I hope) won;t kill me. Perhaps this is a good time to consider putting a new Cam in, since the radiator will be out. Any idea on how much you'd charge for labor on that, since you'd already have the radiator out anyway?

Thanks for all your help. I'll stop by and say hi when I pick my car up.

-Chris
 

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I shy away from most heavy duty work because my little shop over accross the street here is not set up for it. Warranty time on a camshaft swap in a Gen IV is 15.1 hours plus some add times for various stuff.
The labor comes in so high because the heads have to come off in order to remove the lifters. I don't know of any way to pull the lifters up for access to R&R the camshaft without taking the heads off.
The Gen III and IV engines have a composite carrier that holds a set of 4 lifters. It's not like the old Gen II engines where you remove the intake and the pushrods and lift up the lifters. I can't really understand why they built it that way but they did. See the attached image.

The radiator only takes about half an hour to remove so it's really not worth extra effort "just because the radiator is out".
Plus the front timing cover requires some special tools for installation to center the seal and make sure the bottom is square with the block to prevent gasket leaks and that is easier with the engine out of the car.

I spoke to Donny about the exhaust, I think we might just have to go with a different kind of clamp. The strap ones don't tighten down like the old style U clamps and the fit on the pipes is just not close enough for that style clamp. I am sure he will work at it. I didn't really hear the exhaust leak when I road tested it but I am sure if I took it for a long drive I would probably hear it after I developed a real feel for the sound of the car.
I think you'll really be pleased with the changes when we are all done with it.
I know it's not my fault but I know what it's like to be without your car, I just feel bad that we couldn't get it done for you sooner.
He's still looking at a couple of the undercar noises for you too so maybe that will tie in somehow.

Have a great weekend everyone. I have to finish this Deville and then I can go home!

Bill
 

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trukk said:
PLEEAASSSEE do what you can about those leaks :D DAMN do I hate exhaust leaks. I really want my car to sound like a caddy, and not a Chevelle ;)
-Chris
We can always weld all the joints, that way it's just two continuous pipes like the factory exhaust... :bonkers: Won't be a problem as long as you say away from lawn gnomes... :duck:
 
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