At my dealership we get "The Power Report" periodically from J. D. Power and Associates. Thought u guys might get a kick outta seeing some of their stats...
Manufacturing Excellence
Lower Score = Higher Quality
Problems per 100 Vehicles
2002
GM in Ontario, Canada
Oshawa #2
93 = Gold
GM in Bowling Green, KY
98 = Silver
Total Industry
133
2003
GM in Ontario, Canada
Oshawa #1 (car)
87 = Gold
GM in Lansing Grand River, MI
88 = Silver
Total Industry
133
2004
GM in Lansing Grand River, MI
74 = Gold
GM in Hamtramck, MI
91 = Silver
Total Industry
119
2005
GM in Ontario, Canada
Oshawa #2
85 = Gold
GM in Ontario, Canada
Oshawa #1 (car)
89 = Silver
GM in Hamtramck, MI
90 = Bronze
Total Industry
118
Lower Score = Higher Quality
Problems per 100 Vehicles
2002
GM in Ontario, Canada
Oshawa #2
93 = Gold
GM in Bowling Green, KY
98 = Silver
Total Industry
133
2003
GM in Ontario, Canada
Oshawa #1 (car)
87 = Gold
GM in Lansing Grand River, MI
88 = Silver
Total Industry
133
2004
GM in Lansing Grand River, MI
74 = Gold
GM in Hamtramck, MI
91 = Silver
Total Industry
119
2005
GM in Ontario, Canada
Oshawa #2
85 = Gold
GM in Ontario, Canada
Oshawa #1 (car)
89 = Silver
GM in Hamtramck, MI
90 = Bronze
Total Industry
118
2005 Initial Quality Ranking:
Top Five Nameplates
Lower Score = Higher Quality
Problems per 100 Vehicles
Lexus - 81
Jaguar - 88
BMW - 95
Buick - 100
Cadillac - 104
Mercedes-Benz - 104
Industry Average - 118
Top Five Nameplates
Lower Score = Higher Quality
Problems per 100 Vehicles
Lexus - 81
Jaguar - 88
BMW - 95
Buick - 100
Cadillac - 104
Mercedes-Benz - 104
Industry Average - 118
2005 Vehicle Dependability Ranking:
Top Five Nameplates
Lower Score = Higher Quality
Problems per 100 vehicles
Lexus - 139
Poersche - 149
Lincoln - 151
Buick - 163
Cadillac - 175
Industry Average - 237
Top Five Nameplates
Lower Score = Higher Quality
Problems per 100 vehicles
Lexus - 139
Poersche - 149
Lincoln - 151
Buick - 163
Cadillac - 175
Industry Average - 237
Top 10 Factors In Choosing Your Vehicle:
Reliability/durability - 61%
Interior Comfort - 51%
Exterior Styling - 47%
Quality of Workmanship - 47%
Dealer was convenient/liked dealer in my area - 42%
Performance - 41%
Like the image this vehicle portrays - 36%
Gas Mileage - 33%
Safety - 33%
Passenger Capacity - 31%
Reliability/durability - 61%
Interior Comfort - 51%
Exterior Styling - 47%
Quality of Workmanship - 47%
Dealer was convenient/liked dealer in my area - 42%
Performance - 41%
Like the image this vehicle portrays - 36%
Gas Mileage - 33%
Safety - 33%
Passenger Capacity - 31%
GM Dominates Premium Midsize Car Segment
Lower Score = Higher Initial Quality
Problems per 100 vehicles
Buick Century - 75
Chevrolet Impala - 86
Pontiac Grand Prix - 86
Buick LaCrosse - 87
Honda Accord (total) - 93
Segment Average - 104
Lower Score = Higher Initial Quality
Problems per 100 vehicles
Buick Century - 75
Chevrolet Impala - 86
Pontiac Grand Prix - 86
Buick LaCrosse - 87
Honda Accord (total) - 93
Segment Average - 104
2005 Overall CSI Ranking
Top Five Nameplates
Higher Score = Greater Satisfaction
Based on a 1,000 point scale
Lincoln - 915
Cadillac - 911
Saturn - 905
Lexus - 904
Infinity - 901
Industry Average - 871
Top Five Nameplates
Higher Score = Greater Satisfaction
Based on a 1,000 point scale
Lincoln - 915
Cadillac - 911
Saturn - 905
Lexus - 904
Infinity - 901
Industry Average - 871
