2019 Cadillac CT6 PremLux replacing 2017 CT6#2, Replacing CT6#1
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This is a general question regarding returning a new Cadillac.
Is there any recourse for the owner of a 2017 Cadillac (specifically a CT6 AWD Luxury) with approximately 800 miles on the odometer to return/exchange/trade-in the vehicle for another? The reason for the return is the inevitability that the transmission performance will never improve, that there are no TSB’s or recalls on the horizon, that other owners are expressing the same complaints about rough shifting, and that the calendar (and odometer) is running as the car depreciates.
This isn’t a complaint about a dealership’s efforts to resolve the issue, as the message expressed by Cadillac certified mechanics is loud and clear that ‘the new 8 speed transmission powered by a 3.6L engine exhibits rough shifts’ They've been thorough, attentive and professional, but have no suggestions. The complaint consists of the engineering and quality shortcomings of a new vehicle that simply does not shift properly.
Trading the car in on another GM vehicle that shifts smoothly is one option, or perhaps trading a one month old Cadillac for a used import that shifts smoothly is another.
28 days since purchase and counting.....any advice?
Is there any recourse for the owner of a 2017 Cadillac (specifically a CT6 AWD Luxury) with approximately 800 miles on the odometer to return/exchange/trade-in the vehicle for another? The reason for the return is the inevitability that the transmission performance will never improve, that there are no TSB’s or recalls on the horizon, that other owners are expressing the same complaints about rough shifting, and that the calendar (and odometer) is running as the car depreciates.
This isn’t a complaint about a dealership’s efforts to resolve the issue, as the message expressed by Cadillac certified mechanics is loud and clear that ‘the new 8 speed transmission powered by a 3.6L engine exhibits rough shifts’ They've been thorough, attentive and professional, but have no suggestions. The complaint consists of the engineering and quality shortcomings of a new vehicle that simply does not shift properly.
Trading the car in on another GM vehicle that shifts smoothly is one option, or perhaps trading a one month old Cadillac for a used import that shifts smoothly is another.
28 days since purchase and counting.....any advice?