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Interesting email reply from cadillac service department

1166 Views 8 Replies 7 Participants Last post by  Z71
I ask for a possible qoute on transmission fluid service and I got this reply

I am responding to your email regarding performing a transmission fluid serivice on your 2008 Cadillac SRX.

The transmission fluid service is $199.99 and involves replacing ONLY all 12 quarts of fluid using a power machine.


As long as your vehicle is below 100,000 miles there's no need to replace the filter.

If the vehicle is over 100,000 miles I do not recommend doing any transmission fluid service whatsoever.


So you're aware....The transmission filter is internal to the transmission and should you decide to replace it an additional charge would apply for the additional labor and parts.


NEVER perform a transmission fluid service by "just dropping the pan".

That's like scooping a cup of dirty water out of*a full*bathtub and pouring a clean cup of water into it.

What do you guys think? monitor say 13% on tranny oil life. ..shifts fine but that 13% bothers it even when it hits 0%?


My car has 112000 miles 2005 v8 awd
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The person who replied to you is simply wrong.

1. First a transmission oil change should be about $60-80 max. Anymore and you are getting gouged.
2. The manual states to have the oil changed at 70,000 miles or so. Why would the dealer contradict the GM manual?

I find their response really suspect and would get a transmission fluid change... somewhere else.
Thanks for the reply!!!...anyone knows of a place in nyc I can get it done?...flush or drain and fill?
over 100k miles and don't do any fluid service, ever? what what?
I bet it is because they want to push their trans fluid power flush machine instead of doing it the proper way...I have received the coupon mailer from my dealer and they mentioned this as an improvement to doing things the old fashioned (correct) way...

Dealerships often follow their own path rather than your owner's manual for service intervals...

What they are referring to is if fluid hasn't been changed for over 100,000 miles, it is so dirty that sludge will clog some valve during the flush and better not to touch it. But I don't see much sense in replacing fluid without changing the filter. The only additional cost would be the filter cost and the pan gasket.
This topic has been debated for many years and there is no real correct answer that anyone can back up with facts.

I changed the oil on the GL at 110k miles, drained all the oil and changed the filter, the 2-1 shift clunk I had went away and all is good so if it were me I would dump the oil, change filter and call it good. Now that said you cant change all the oil unless you have a drain in the torque converter (the GL does) but you will get most of it. The MB service manual says change at 40k and then never again.
People think of the service advisor (also called a service writer) as a mechanic but basically they are salesmen. They're often paid on commission. That means that the more work they convince you that your car needs, the more money that puts in their pockets. All you are to the dealer is money in the bank. Its your vehicle, demand they do what you want them to do, not what they want to do.
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