My current dealer doesn’t want to do it either. I’m going to switch dealers if @Zymurgy ’s nearby dealership keeps doing them. An hour drive vs. 15 min but worth it if they will do it.

 

I too am interested in getting the VWP when I take my 2025 Lyriq in for its first dealer maintenance (tire rotation) later this year or early 2026. I have a "favorite" dealer in Dallas, but very interested in finding out if they will do the VWP or if there's another particular dealer in our area that we know will do it.

 

I can tell you Sewell Grapevine does it once and signs it off and doesn’t do it again.

 

What's the difference between VWP and just keeping the car's software up to date?

 

Well, that is how you keep the car up to date. OTA updates aren't being pushed for everything, can have compatibility issues, and not everyone is receiving them. Having the dealer do VWP programming gets all the updatible modules on the car updated to the very latest - at that point in time.

 

OP, time to find a different dealer that actually follows Cadillac service advisories.

 

@Zymurgy I'm in Dallas too. Can you recommend your dealership or a good one in the DFW area that actually will follow GM's policy and do the VWP when doing the 7500 mile service?

Thanks in advance @Zymurgy

 

Has #24-NA-143 been superceded or cancelled?

 

I guess my question should be is #24-NA-143 one and done, or each time an ultium vehicle is brought in? My dealer sent me a text this morning in response to #24-NA-143 , saying it is one and done....(which would make no sense).

 

Not one and done per the procedure. Literally says to do this ANYTIME the vehicle is in for service. Some dealers are just not following the guidance.

One programming is also allowed (and recommended) prior to new vehicle delivery.

 

How do we get Cadillac involved in this?

 

Follow the process in your Owner's Manual:

Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Cadillac. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:

STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service or parts
manager, contact the owner of your
dealership or the general manager.

STEP TWO : If after contacting a member
of dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call the
Canadian Cadillac Customer Care Centre at
1-888-446-2000.

We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the Customer
Assistance representative:
. Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
. Dealership name and location.
. Vehicle delivery date and present mileage.

When contacting Cadillac, remember that
your concern will likely be resolved at a
dealer's facility. That is why we suggest
following Step One first.

 

I’ve shown them 143 and they point out is says recommends. They insist they won’t get paid. I’m ready to go to your dealer @Zymurgy , if they do it.

 

Cadillac isn't going to put out a Service Bulletin and not pay for work performed according to that Service Bulletin. The bulletin even has the following:

For information on the Warranty Claim Code, refer to 24-NA-132: Warranty Administration - Claim Submission

https://static.nhtsa.gov/odi/tsbs/2024/MC-11010727-0001.pdf

A portion of that document states:

The following information introduces new Warranty Claim Codes associated with Vehicle Wide Programming events
and provides instruction on how to submit all associated labor for the programming performed

 

So the real question is - what will VWP look like out of warranty

 

This is why I got an extended warranty. I expect any VWP will cost hundreds of dollars each time for labor at $200/hr.

Hopefully OTA becomes fully functional and negates the need for techs to do it.

 

This is sadly why since we've adopted driving electric cars I've gone to leasing said cars. I know not everyone can do that and it's 'more expensive, cashflow-wise (happy to have a debate with anyone who only focuses on the payment, though and not total cost of ownership and valuing things like optionality). But anyhow, in the world of software-defined cars, there still feels like a lot to be worked out on long-term support, costs, etc.

Tesla has done a largely commendable job in the past of having long software tails back to earlier cars, paid computer upgrade availability, etc. Not sure how the current cars will continue on that front. Lots of things we can note that Tesla doesn't do great for what they charge. They are the exception so far. No 'traditional' car OEM has even attempted to articulate a vision of how they will do these things long term. They are still focused on getting you to churn through to a new model and driving down production costs by cheapening the products in many ways.

 

My dealership in Carlsbad looks at me like I'm from another planet if I mention VWP.

Side note: a service advisor at this same dealership said they will not assist with OTA's "...unless it's a safety or recall issue...".

 

In the first 6 months I had my Lyriq I contacted service (where I leased my vehicle) about an update and service stated I must come in. I traveled to the dealership for my appointment that they made, and once there was told "no need for you to be here, the update's been made". I've had other issues with the dealership, and I have located an alternate dealership.

 

Latest 24-NA-143 Bulletin:

 

Still recommended by GM to perform VWP every time vehicle is brought in for service and the dealer warranty claim details are included. Any dealer that claims they don't get reimbursed by GM for this is LYING. Same for any dealer that claims it is one and done. Treat them as they treat you.

 

This make perfect sense, except maybe to Cadillac employees...

 

That’s the real issue, if the service manager won’t do it, what is your practical recourse except another dealer

 

Yesterday I tried a manual update search in the car, since the screen doesn't seem to say when it last did one accurately or the car really is lazy about checking in as it showed my last search was on Aug 9, 11 days ago!

Anyhow, the screen has an interesting message now that I don't recall being stated like this prior to the last updates. Note the interesting use of phrase in the first sentance.

 

Yesterday I tried a manual update search in the car, since the screen doesn't seem to say when it last did one accurately or the car really is lazy about checking in as it showed my last search was on Aug 9, 11 days ago!

Anyhow, the screen has an interesting message now that I don't recall being stated like this prior to the last updates. Note the interesting use of phrase in the first sentance.

View attachment 685428

I did some checking regarding this recently also, since I'm not getting OTA updates for almost 2 years now (I used to). I too believe the text of that message may have changed a bit with the latest infotainment build - seem to remember it saying something a bit different. But it does say the same thing for everybody if there isn't any new OTA software update queued for your car.

 

Yesterday I tried a manual update search in the car, since the screen doesn't seem to say when it last did one accurately or the car really is lazy about checking in as it showed my last search was on Aug 9, 11 days ago!

Anyhow, the screen has an interesting message now that I don't recall being stated like this prior to the last updates. Note the interesting use of phrase in the first sentance.

View attachment 685428

I did some checking regarding this recently also, since I'm not getting OTA updates for almost 2 years now (I used to). I too believe the text of that message may have changed a bit with the latest infotainment build - seem to remember it saying something a bit different. But it does say the same thing for everybody if there isn't any new OTA software update queued for your car.

Yes, this new version of the No Updates found message was part of the move to infotainment build SQBR5 (which for me was installed as part of OTA GM Recall N25-2500680 R5.8.3).

 

Yeah, I swore before it just simply said something like 'no updates found' or something straight forward like that. This one is a little longer and frankly a bit more confusing to someone. " What, you mean I might have updates but only the dealer can tell me??"

 

All of this discussion about VWP's and OTA's and lack of dealer support really has me doubting that my next car will be a GM vehicle. I'm bamboozled by the fact that 1) we have a problem with VWP's and OTA's, and 2) there's not a consistent response amongst all dealers when it comes to VWP's and OTA's (My experience: Premier Cadillac in Carlsbad, CA told me they don't help with OTA's unless it's a safety issue, and they have never offered to perform an VWP when my car's in for service. Note I said "offered" since I've never asked for one specially, though I did ask at the last appointment if they could verify that my vehicle's software is up-to-date - and they said "there's no way of determining that"). And even the team that monitors this forum (socialmedia@gm.com) can't provide any help - despite their offer to help - their actions ("We'll look into it") and promises ("We'll call you back with an answer or solution") never ever materialize. Top that off with the team at OnStar, one of which who told me "...they're (meaning GM) a different company from us so no, I can't follow up on anything they may have told you...".

I still have that problem where my car "forgets" my phone's wifi hotspot password, and I have to re-enter it a several times each month. It would be really nice if GM had a "tip sheet" on how to address this or even a software patch to fix it.

And speaking of OTA's, why isn't there a website where an owner can look them up? Or better yet, a website where I could enter my VIN and get a list of OTA's installed and those still pending?

I do not know if any other manufacturer is better at handling VWP's and OTA's. My son has a Rivian and he raves about it all the time, so I know his experience is defintely an overwhelming positive one.

My wife will be in the car market in a few months. I truly wish I could have told her "Get a GM!" but based on these experiences, we're not likely to go down that road. And even though I'm salivating over the Lyriq-V, I'm honestly scared that the service and support from GM will be no better with the V than it is with my current Lyriq. Sadly, it just feels like no one at GM or Cadillac seems to care.

 

... (My experience: Premier Cadillac in Carlsbad, CA told me they don't help with OTA's unless it's a safety issue, and they have never offered to perform an VWP when my car's in for service. Note I said "offered" since I've never asked for one specially, though I did ask at the last appointment if they could verify that my vehicle's software is up-to-date - and they said "there's no way of determining that").

...

Whomever told you that at your dealer is a complete idiot. They most certainly can find out what software is up-to-date or not. That's what VWP does!

I'm guessing this was your service advisor. Good rule of thumb - figure whatever they tell you is just them blowing smoke out their a$$. If you frequent this forum, you undoubtedly know more about the Lyriq than they do.

 

this isn't just a GM problem with dealer techs it's an industry issue especially when you have a mechanics shortage.

 

I guess it’s the dealer being independent thing, but for me the total lack of communication with customers and dealers has been the major negative. If they could get more control of their dealerships by communicating better with them and us it would go a long way. If we knew what to expect and the dealers knew what to deliver it might go a long way

 

I could not recommend any GM ev if you want a smooth trouble free experience. The Lyriq is a great car if you don’t mind frequent lengthy dealership visits.

 

Oh, now, sorry you have had a poor experience. I guess I am one of the many lucky ones, have only been to the dealer once since May 2024 when I purchased It. And that was my choice, not because something was wrong with the car, just wanted to update the informant software.

 

That's great news to hear of a dealer following through like that. Nice to hear these days.

 

It's too bad GM doesn't offer a dealer rating survey website - you'd think they'd like to know how their dealerships are treating their potential and actual customers. Simply feedback from the people who are planning to buy, or have already bought, their products could/should/would be invaluable, don't you think? What's best in class to a customer? What's worst? And more importantly, what needs to be remedied to improve the customer experience?

 

They definitely collect that information, as you should get a survey from GM after your new car purchase to rate your dealer experience. However, this info isn't made public.

For that, this forum can certainly be useful though. If you have trouble with your dealer or service, mention your location and/or dealer. Usually someone here can suggest a dealer in the area that offers a better experience.

 

I've received surveys from the dealership, but not GM.

And it's too bad GM dealership rating info isn't publicly shared. Low-rated dealers would either have to step up their game or lose customers to better-rated dealers.... or to different auto makers.

 

The survey should have been from GM, but regarding the dealership. Mine came from: Cadillac Quality <cadillac@gm-quality.com>. The dealership may also send you one.

 

I got both I think after our last visit. Honestly I ignored them. The service was just fine but I hate be hounded to do them by the dealer and reminded that anything less than a 10 is a zero.