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2007 CTS-V Black-on-Black
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915 Posts
Discussion Starter · #1 ·
Cavender gave me incorrect service department hours (3 pm when it's actually 2 pm), so when I arrived in town at 2 I thought the trip was a waste.

But I called Ken Batchelor and made my way over... It is so.plush in this place. If you've been to Vegas... it feels like Ceasar's Palace or the Venetian.

So anyway, I'm waiting on the V's catalytic converters to get looked at. Finally take care of the check engine light.

Got a firsthand look inside a new V, and got a contact for my near-future V Coupe.

They offered to let me drive the new V, but I respect it too much to drive when I know I'm not ready to take one home.























With Quizno's and Panda Express next door, it's easy spending time here. I would bring a lady friend along on a trip to the service department. I'll have to bring one when I come back to pick up my V Coupe.

Impressed impressed impressed with Ken Batchelor Cadillac.

...even the restroom...

 

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1992 STS / 2005 MB G500 / 2003 STS / 2006 XLR-V
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11,694 Posts
Sometimes I drive through their lot just because its so nice and inviting. I definitely plan to take the Escalade there when it needs servicing. They are the closest to me as well.

Not really surprised its as nice as it is though, they are owned by Sewell in dallas now and that's a world class group of dealerships.
 

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2007 CTS-V Black-on-Black
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915 Posts
Discussion Starter · #4 ·
I have other trouble codes to clear before they can take care of the cats under warranty. So there was a $99.95 diagnosis fee which i'm completely ok with. It was thorough and informative. Very worthwhile.

I even got a bunch of throttle response back. (I forgot to reconnect the MAF after an air filter change and drove with it disconnected for maybe five miles, so I think that was a code that just needed to be cleared. Oops.)

I picked up my V 10k miles ago, and haven't put any time into the maintenance, other than an oil change. I'm thinking for that price, a periodic check out of warranty is a good idea.

The service rep found me a couple times to keep me informed. I have some work to do, but when I come back I get a loaner vehicle! :)

Great great dealership. And everyone is so friendly. It's an experience.

I'm on the hunt now, for a code tool and some cruise control troubleshooting, possibly an O2 sensor. There's an auto shop with lifts on post, so it's time to put my mechanic hat back on.
 

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2006 DTS LuxII
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141 Posts
Man I'm jealous.My dealer(Tremonte Auto Group) is a dive.At least they are more responsive to my concerns than the flashy dealer in Shelton(CT) Mario Daddario Caddy/GMC
 

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2005 CTS-V
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784 Posts
Top notch dealership along with the Sewell dealers, I'm really looking forward to what they do with the Houston dealership they just acquired
 

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1992 STS / 2005 MB G500 / 2003 STS / 2006 XLR-V
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11,694 Posts
Top notch dealership along with the Sewell dealers, I'm really looking forward to what they do with the Houston dealership they just acquired
I was wondering when they'd grab something in Houston. Which one did they get?
 

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2012 CTS-V Sedan, 2011 CTS Coupe, 2010 Ford Raptor
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3,547 Posts
Too bad their service isn't as nice as their dealership. They JACKED up our 2010 SRX. State Farm is now fighting with Ken Batchelor to get over $15,000 back. Check out the pics of our SRX after they "fully repaired" it. I took pics because I couldn't believe they would give a vehicle in this condition to a customer. The pics of Oct 20 is how they gave us back our car. Because of this, I will never buy a vehicle from a Sewell dealership. http://s108.photobucket.com/albums/n6/whisler151/2010 SRX Photos/
 

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2007 CTS-V Black-on-Black
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915 Posts
Discussion Starter · #10 ·
tomorrow's goal is to get to the clutch switch (related to the cruise control) and maybe get it apart and working. i'm hoping it's just copper contacts.

also put out some feelers for a scan tool, O2 sensors and... oh yeah, put my stock airbox back in, and get rid of the Autozone special I put in as a joke. ooops.

whisler, you're saying they crashed your SRX in a field?
 

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1992 STS / 2005 MB G500 / 2003 STS / 2006 XLR-V
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11,694 Posts
Too bad their service isn't as nice as their dealership. They JACKED up our 2010 SRX. State Farm is now fighting with Ken Batchelor to get over $15,000 back. Check out the pics of our SRX after they "fully repaired" it. I took pics because I couldn't believe they would give a vehicle in this condition to a customer. The pics of Oct 20 is how they gave us back our car. Because of this, I will never buy a vehicle from a Sewell dealership. http://s108.photobucket.com/albums/n6/whisler151/2010 SRX Photos/
With few exceptions, I find that dealership body shops just churn out cars and don't work to a terribly high standard. If I'm going to have a wrecked luxury vehicle repaired, I will *always* look for the highest rated, most high end body shop in the area (after all, the insurance company is footing the bill right?), like Gene Perez in Tampa.

Also, you didn't make clear WHICH Sewell body shop screwed up your car, but based on your location I'm guessing it's the Dallas location. No telling if the San Antonio location mentioned here is just as bad, or substantially better.
 

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2007 CTS-V Black-on-Black
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915 Posts
Discussion Starter · #13 · (Edited)


take a right and the first door on the left is where I signed papers on my '02 (deuce)...

the offices remind me of Magneto's holding cell in X-Men 2... hah

Ok I see what's going on in the pics, whisler... but wouldn't that be on your claims adjuster? repair shops are only authorized to make certain repairs. Are you sure that wasn't State Farm's call?
 

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2007 CTS-V :: K&N CAI | MAMO FAST 102 | KOOKS HEADERS
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190 Posts
Definitely a beautiful dealership. Hoping their service department is just as nice.
 

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791 Posts
Pretty dealerships are nice, but I'd rather sit on a splintery wooden bench, in a dark hallway with a bare light bulb if I could be guaranteed that my car would be fixed quickly, and correctly the first time around. I've been screwed by enough dealership service departments in my life that I'm skeptical of every one I've ever been to.
 

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2007 CTS-V Black-on-Black
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915 Posts
Discussion Starter · #16 ·
Pretty dealerships are nice, but I'd rather sit on a splintery wooden bench, in a dark hallway with a bare light bulb if I could be guaranteed that my car would be fixed quickly, and correctly the first time around. I've been screwed by enough dealership service departments in my life that I'm skeptical of every one I've ever been to.
I feel ya. having been an ASE certified mechanic myself, I know what a runaround would be. and Ken Batchelor didn't try to give me one. They were straightforward and when it comes to mechanical problems and making a profit while employing professional mechanics, it felt fair.
 

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'04 CTS-V, '07 SRT8 Jeep, '86 Fiero
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1,646 Posts
I feel ya. having been an ASE certified mechanic myself, I know what a runaround would be.
How far into the training do they teach you how to do that? lol
 

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2007 CTS-V Black-on-Black
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915 Posts
Discussion Starter · #19 ·
Blinker fluid is one of the first questions on the test.

Q: a customer reports a screeching noise under the hood. They took it upon themselves to troubleshoot the problem with a hammer, vice grips, and a flat head screwdriver. Technician A says it is the timing belt and estimates 10 hours of labor. Technician B says 'let's take it for a joyride'. Who is correct?

A:Both technicians are correct. You take it for a joyride, THEN you fix the timing belt.
 

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2005 CTS-V
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784 Posts
I was wondering when they'd grab something in Houston. Which one did they get?
They bought McGinnis' location at I-10 and Dairy Ashford...going to tear it down and build something like they have in SA hopefully, it's supposed to be amazing.

My car is there now getting some warranty work done.
 
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