Joined
·
452 Posts
Having dealt with many dealerships before, I always figure the next one I go to.... I'll have to go in with print outs, receipts, witty comments and comebacks, and a willingness to argue just to get some work done. Well my dealership?!! NOOOO WAY!
I walk in with the TSBs (only because I'll forget all of them)... I show my service manager (Rich Ross) the documents... and he says.. no problem.
I get the call just now...
"hey Jin...
*your burned blinker bulb is fixed
*TSB on the new radiator... done
*Coolant level.. checked
*Wheel hop bushings kit... done.. and torqued to 180 ft lbs per your request
*Rear diff fluid and additive flushed and replaced per TSB
*Clutch kit for sticky clutch pedal TSB is on order
your cost.... NOTHING!"
W0000T!
I didn't have to argue, fight or nothing. At the local Audi dealership.. it's a chore. I mean, eventually they get it done.. but when i call in for requests (like the torque specs for the cradle bushings) I have to stay on the phone...haggle... whine. complain. I had absolutely no hassle with Bellevue Cadillac.
These guys are AWESOME! Timely... courteous.... professional.... this is how everyone's service trips should be like.
Heck... I even got to pick a rental car when I dropped my car off... now I'm off to pick up my car... well.. ETA 1 hour... i can't get off work just now.
I walk in with the TSBs (only because I'll forget all of them)... I show my service manager (Rich Ross) the documents... and he says.. no problem.
I get the call just now...
"hey Jin...
*your burned blinker bulb is fixed
*TSB on the new radiator... done
*Coolant level.. checked
*Wheel hop bushings kit... done.. and torqued to 180 ft lbs per your request
*Rear diff fluid and additive flushed and replaced per TSB
*Clutch kit for sticky clutch pedal TSB is on order
your cost.... NOTHING!"
W0000T!
I didn't have to argue, fight or nothing. At the local Audi dealership.. it's a chore. I mean, eventually they get it done.. but when i call in for requests (like the torque specs for the cradle bushings) I have to stay on the phone...haggle... whine. complain. I had absolutely no hassle with Bellevue Cadillac.
These guys are AWESOME! Timely... courteous.... professional.... this is how everyone's service trips should be like.
Heck... I even got to pick a rental car when I dropped my car off... now I'm off to pick up my car... well.. ETA 1 hour... i can't get off work just now.
