[mark6614]

How far in advance does everyone's dealership need in order to provide a loaner while in for oil change or recalls? Seems to be rare that I can call in an appointment for my ATS a couple days ahead of time and have a loaner available, didn't know if this was everyone's experience.

 

[Billm0066]

I schedule mine a week in advance and never have an issue.

 

[myATS]

I always schedule for an appointment at least 2 weeks in advance and request a loaner if all the procedures are going to take awhile. When I get there they always act like it is a inconvenience for them to get me a loaner....."hey Bob(staff), where is that loaner you drove last night? oh, how about the SRX"?..... well looks like we have just one loaner for you, you are lucky today! The loaners they give are always filthy also.

 

[oemtech]

My dealer Covert Cadillac Austin, Tx... Call, bring it and drive home in loaner. My cost gas only. Usually get an ATS. But, always a Caddy maybe 1 model year old worst case.

 

[donavo]

usually i just go in, un-announced and still get a loaner. a few times they didnt have any. i think ive called maybe 3 days in advance at most.

 

[louie1487]

My dealer always keeps them availabl, when they run low they get more cars. Ed Morse Cadillac Tampa, FL

 

[Grkmafiosos]

My dealer will have one if you call about 4-5 days in advance. Unfortunately I know this well because I bought my ATS a month ago and it's been in twice! FML

 

[ben.gators]

There is no standard procedure across Cadillac's dealership chain, and each dealer has its own system, and Cadillac (corporation) has almost no regulation or control over courtesy transportation program! Each dealer has its own version of courtesy transportation program. My dealer basically says no loaner whatsoever, take the shuttle, and the shuttle is shared with multiple people, and there is always some drunk, questionable person among them! "Standard of the World" my ass!

A few days ago I stopped by at my MB dealer to take a look at CLA AMG. Since I have been through this loaner car thing with Cadillac, I specifically asked about the loaner program. And they told me MB has a standard procedure, and the customer gets a loaner car when he dropes the car, and the loaner cars has to be a new MB with less than 10k miles on it. And then he showed me a series of 2013 and 2014 certified C250 for sale, and all of them had about 10k miles. They used to be loaner cars that are replaced by new ones now!

This inconsistency between the service provided by Cadillac's dealer chain really hurts the brand. There are good dealers out there, but there many bad ones as well. Cadillac really needs to do something about this!

 

[blacktom]

My dealer Covert Cadillac Austin, Tx... Call, bring it and drive home in loaner. My cost gas only. Usually get an ATS. But, always a Caddy maybe 1 model year old worst case.

That's good news to hear. My oil life (i.e., "12 month countdown clock") just dipped below 20%, so I'm due to call them for a first oil change, plus the list of warranty and recall work I need done. I had good expectations, but it's nice to hear they're not unfounded. I'll schedule an appt for next week.