did you follow the step to press the learn button on the Garage Door opener itself?

 

Yes, all of the steps including the learn button. That's where the Homelink guy thought it was the opener issue. But when I was able to successfully pair a remote (as I indicated above) that eliminated the opener as being the issue.

Just heard from the dealer with the suggestion to try the "D Mode" pairing.

 

Had to Google what "D mode" was...
Hope that does the trick!

 

Had to Google what "D mode" was...
Hope that does the trick!

I tried the D Mode (which is described in the manual as an "if the normal process doesn't work" thing) but better defined in the on-screen instructions explicitly as the D Mode. I tired it twice and it didn't work, but then I went back (frustrated as all heck) and tried the normal process and kept punching the living daylights out of the "test" button. It finally took. Problem solved. The garage icon now shows in the system tray, along with other icons like the glove box.

Thanks for the moral support.

 

Glad you got it sorted out. When I googled it I saw plenty of car makes with the same problem you had. Some resolved it with D mode and some fixed it with a bit of insanity (trying the same thing over and over again and excepting a different result.)
They too finally got it to work.

 

Yep, I pretty much thought I was losing it. I almost cracked the infotainment screen punching that test button. J/K.

 

Just picked up my Optiq yesterday. Tried pairing to my Genie garage door opener and had the same issue. Spent an hour pulling my hair out trying to get it to work. I then did a search and found this thread. Re-tried several times per PJL's suggestion at it finally worked.
Should not be so difficult but it is what is is.

 

when you retry it cycles through codes until it matches. That's what I am expecting.

 

I am have the same issue with my Genie Powermax 1500 pairing with my Optiq, I hit the test button forever trying to pair it. How many time did you have to hit the learn button and jump into the optiq and hit test? If anyone can shed some light on this for me it would be greatly appreciated.

 

TL/DR synopsis ---> 18 inches!

Just bought my Optiq two days ago and this morning I decided to program the garage door remote. Right then I realized that I had NOT erased my garage code from the car I traded in, so I decided to first erase all the codes from my opener and start over.

First, I erased the opener's memory. Yes I know how to do that. Then I programmed the mirror button on my 2017 GMC Acadia. Success -- first try. Then I programmed the wall-mounted keypad on the side of my house. Again, success on the first try. Then I programmed the handheld remote that I keep on a hook in the house. Again, first try. I'm telling you all this so you know that, yes, I do know how to do it.

Lastly, let's try the Optiq. Half hour later--no success. Couldn't get it to accept "D" programming, "UR" programming, and wouldn't recognize my handheld remote (even though I got the message "signal found").

But then amazingly I got it to work. How? Here's what worked for me. The instructions say that when you use an existing handheld remote to program the car you're supposed to hold the remote one-to-three inches from the mirror when you push the button. I tried that over and over. No go. Then finally I tried it again but I held the remote more like 18 inches from the mirror. Instant success!

So there ya go. Ignore the 1-3 inches instructions. Go long!

 

Too close = over powering the receiver so it can't understand codes.

 

Going to try that tomorrow and hopefully it works !!!! thanks

 

thanks PJL for the follow up

 

YW