Hi Jeff,
We recently purchased a Certified Pre-owned 2011 SRX4 with extended warranty and approx. 30,000 Km on it. We do like the vehicle, however, we have had a couple of issues since day one that we can't seem to get resolved.
1. When you drive the SRX for a consistent period of time of 30 minutes, a “Service Rear Axle” notification comes on. As I'm writing this, the SRX is in for service with the dealer on this issue for the eighth time. None of the previous seven times resolved the issue.
2. Additionally, the same SRX also has the issue described in this forum thread. One of the front headlights (Driver side) gathers excessive condensation during rainy days, car washes, melting snow, etc... In the winter, this excessive condensation freezes and impairs the luminance of the headlight.
For item number two above, my dealer states that they can't cover this as it is not under the extended warranty and it will be up to $2000.00 to fix the issue. This seems unreasonable. I understand that we purchased a used vehicle, however, the promise of Certified Pre-Owned and extended warranty should cover what appears to be a defect that is being experienced by many people.
I would like to escalate my stated issue with the headlight. Could you please advise on who I need to contact and how I will contact this person?
My email is: [email protected]
My Phone is: 905-239-2422
Zico Sarmento
We recently purchased a Certified Pre-owned 2011 SRX4 with extended warranty and approx. 30,000 Km on it. We do like the vehicle, however, we have had a couple of issues since day one that we can't seem to get resolved.
1. When you drive the SRX for a consistent period of time of 30 minutes, a “Service Rear Axle” notification comes on. As I'm writing this, the SRX is in for service with the dealer on this issue for the eighth time. None of the previous seven times resolved the issue.
2. Additionally, the same SRX also has the issue described in this forum thread. One of the front headlights (Driver side) gathers excessive condensation during rainy days, car washes, melting snow, etc... In the winter, this excessive condensation freezes and impairs the luminance of the headlight.
For item number two above, my dealer states that they can't cover this as it is not under the extended warranty and it will be up to $2000.00 to fix the issue. This seems unreasonable. I understand that we purchased a used vehicle, however, the promise of Certified Pre-Owned and extended warranty should cover what appears to be a defect that is being experienced by many people.
I would like to escalate my stated issue with the headlight. Could you please advise on who I need to contact and how I will contact this person?
My email is: [email protected]
My Phone is: 905-239-2422
Zico Sarmento